They should have a kiosk that shows the online price, but to be safe print out the website price and the price match policy. I went through hell a few weeks ago to get a $2 adjustment, but I got an additional $30 as an apology from Reward Zone.
Here is my story:
I went in to get three movies (Office Space, Predators-with X-Men cash, and Men in Black). I went to the service desk with the 3 movies and my 3 DVDs to trade in. I told her that Office Space was $7.99 on the website so I want to price match it and then use my $5 coupon, which you/Best Buy gave me.
She spoke to a woman behind the counter on a computer that I couldn't see well. She said that I could do one or the other, either $2 off or $5 off, not both. I was like "what? I am trying to match YOUR price, not another competitors price. They would not budge which really annoyed me, but I am like it's only $2 whatever.
I went to the kiosk to print a $10 certificate to use on the three movies, but the website wasn't loading so I decided to call the premiere silver number to ask them to make a certificate for me, I then told her about the situation and she understood why I was so annoyed. She said she would speak to the customer service person who denied me the price match.
I gave the woman in the store the phone and they spoke for a few minutes. I got the phone back and I was told by the Reward Zone woman that she wouldn't budge and that she would give me $30 in reward zone certificates for all the issues I am going through over a measly $2. I was not expecting that at all, but I was very pleased by that.
She then transfered me to a customer relations person who actually deals with the stores directly and I told him the situation and he asked what store I was at and he called and spoke to the manager directly and finally got the adjustment.
The most insane thing was on the way to the register the woman who was denying me said that it was a one time exception and that they were marking me in my account. I was really shocked by this, why are they making me out to be like a criminal/cheater for just asking them to accept their own policy. When I got home I called the Premiere Silver support line to ask about this "mark on my account" they said they were doing. According to the guy I spoke with he said my account was clean and there is no way for them to mark my account without him seeing. They may mark it on a piece of paper they have, but as far as system wide goes there is nothing there.
In the end I got all 3 movies for $3.50 (after $10 rewards) and $30 in bonus certificates for the hassle. All over two freakin dollars.
Dead Rising 2: Zombrex Edition $34.99
Dead Rising 2: Zombrex Edition $34.99
Beaterator $4.99
Jake Power: Policeman $4.99
LEGO Pirates of the Caribbean: The Video Game $34.99
G.I. Joe: The Rise of Cobra $11.99
. I just don't recall seeing Bayonetta at my stores as of late. Granted, shipping is only $2.99, so even worst case ordering online is cheaper for me compared to most places.
