Did this guy at EBGAMES screw up?

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help1

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So I went in and grabbed the battlefield 2 OXM and it cam up at only 5 dollars and then ontop of that I got a FREE EB Edge Card, but the wierd part is that he didnt take down any info on me and didnt give me the reciept (I forgot in my amazement)

So intotal I got the OXM and a full year of the edge card discount for 5 dollars... but since he ddint take down any info on me, will I not beable to use it online?
 
Why would he take down any info? Its just a discount card that can hold store credit...there is no magazine subscription anymore.
 
i think once you use it online it becomes tied to that email address. dont try it on another because i think that voids your edge code.
 
Oh, because when I signed up this thing like a a year and a half ago, they took down info on me. The code works.
 
[quote name='help1']Oh, because when I signed up this thing like a a year and a half ago, they took down info on me. The code works.[/QUOTE]

Because there was still a magazine then, and there is no magazine now.
 
[quote name='Roufuss']Because there was still a magazine then, and there is no magazine now.[/QUOTE]

We still take down information. I don't know why, lol.
 
Aww, an old trick I used to do myself...

Magazines such as OXM aren't in the inventory, so when someone buys it, it's considered extra income to the store, and a manager can just override the quantity later. Instead of selling the magazine for listed price, I would ring up the purchase of an Edge card instead. Nice little sneaky way to boost your daily numbers ;) .
 
[quote name='Scahom1']Aww, an old trick I used to do myself...

Magazines such as OXM aren't in the inventory, so when someone buys it, it's considered extra income to the store, and a manager can just override the quantity later. Instead of selling the magazine for listed price, I would ring up the purchase of an Edge card instead. Nice little sneaky way to boost your daily numbers ;) .[/QUOTE]

Hmm, good idea...
 
[quote name='vietgurl']Hmm, good idea...[/QUOTE]

Good way to get fired. But I can see it happening anyway. You won't find me doing it. I make my numbers legit.
 
[quote name='Ziv']Good way to get fired. But I can see it happening anyway. You won't find me doing it. I make my numbers legit.[/QUOTE]

That's one way to look at it. But I only did it because it was good for the customer (cheaper price + an EDGE card) and good for the store (EB would rather sell the customer a discount card then a magazine)
 
[quote name='Scahom1']Aww, an old trick I used to do myself...

Magazines such as OXM aren't in the inventory, so when someone buys it, it's considered extra income to the store, and a manager can just override the quantity later. Instead of selling the magazine for listed price, I would ring up the purchase of an Edge card instead. Nice little sneaky way to boost your daily numbers ;) .[/QUOTE]

do all stores do that...like if i went to my eb right now would i be able to buy the oxm + eb edge card for 5 bucks?
 
The EDGE card costs $5. Since the magazines aren't in their inventory system, buy selling the card and giving the customer the magazine with/without it, no harm is done to the inventory.
 
or, if you get enough edge cards anyway...

sell a couple GPGs instead. If someone buys a 6$ magazine, I sell them two 3$ gpgs instead. They pay the same they were expecting to pay, and it ups our gpgs for the day...

extra fun because we get spiffs from the gpg sales, but not edge card sales.

~stew
 
Can you say unethical? If you can't sell something to make your numbers legit, then by all means cheat your ass off. It's people like you who do these "shady" practices that give retail employees bad reputations.

Keep up the good work for all us retail folk, cheating ass holes.
 
Well they just switched the one I had that was going to expire in November with one that won't expire until July 2006 when I bought a used PSP memory stick.
 
Also, when you illegally sell GPG's and anything else the company pays "spiff" on, that constitutes fraud. you are making yourself money unethically by selling those GPG's instead of what is actually being purchased.
Again, if you can't do it legit, cheat your ass off to look good. Cheating scum.
 
[quote name='ukhoops']Can you say unethical? If you can't sell something to make your numbers legit, then by all means cheat your ass off. It's people like you who do these "shady" practices that give retail employees bad reputations.

Keep up the good work for all us retail folk, cheating ass holes.[/QUOTE]

A) you're getting something for free

And B)....well, there is not B. If they are giving a $10 magazine and a $5 EDGE card for $5, how are you getting screwed?

I don't know why he didn't get a receipt or have info taken, it sounds like that employee may have walked off with an additional $5.
 
[quote name='ukhoops']

Can you say unethical? If you can't sell something to make your numbers legit, then by all means cheat your ass off. It's people like you who do these "shady" practices that give retail employees bad reputations.

Keep up the good work for all us retail folk, cheating ass holes.


Also, when you illegally sell GPG's and anything else the company pays "spiff" on, that constitutes fraud. you are making yourself money unethically by selling those GPG's instead of what is actually being purchased.
Again, if you can't do it legit, cheat your ass off to look good. Cheating scum.
[/Quote]

After two years of working at EB, I've come to a few realizations.

First is that the customer generally prefers the most hassle-free shopping experience. Generally, this means they don't want to be asked to buy extra things when they're checking out. So, I only ask people when it would definately benefit them. If I don't ask them, and they don't want it... then I don't sell it to them. I'm not a dick.

Second is that the company generally has unrealistic expectations. I'm at the point where I don't care to strain myself over a RETAIL job. So, if someone wants to buy a magazine (thats getting scrapped in a week anyway) I have no issue instead selling them a couple gpgs. Sometimes I'll sell them two 2$ ones, and they'll get the magazine cheaper than they would have otherwise! This makes the company happy, because we sell gpgs. This makes the customer happy, because they get the magazine cheaper than they would have otherwise. And this makes me happy because i get twenty cents. Call it immoral, or unethical, if you want. I have no moral or ethical qualms doing it. That's the funny things about morals and ethics... they're different for everyone. What it comes down to is that I'm serving the customer how I would like to be served, and I have no problems with that.

Besides, we're owned by GameStop now anyway.

Haha, just kidding guys.

~stew
 
Well, an EDGE card you can get away with, cause that looks perfectly normal being sold on it's own. But 2 GPG's sold in the same transaction with no games with it? Good luck lasting very long that way.

Oh and ukhoops, maybe if EB didn't become god damn Nazi's lately with their goals and expectations, the employee's wouldn't have to sneak in an extra EDGE card here or there. As if they don't make enough money.
 
Good to know that people still dont care about their jobs or integrity. If you think the goals are unrealistic, move on to another job. You sound like you have no love loss for retail anyways, so get the hell out.
While your at it, take your crappy ass attitude towards goals, what you "think" people want, and dont let the gate hit you in the ass on your way out.
I see it all the time, some people dont want to buy any extra stuff , but lots of them do. Lots of people dont know what they need to play a system , so without the retail employee telling them, they would never know. You can add things on to anything, but you have to actually TRY to and have a good ATTITUDE about it.
You, however, have neither.
 
hate to break it to you guys but I work at Eb Games and we do not pay a penny for magazines. So therefore we can give them away to people who are good customers, though frowned upon by the manager. Ya so the guy at eb basically gave you OXM for free, but signed you up for a Edge card for $5 so his numbers would be better. Trust me home office is always on our ass about selling GPG'S,EDGE cards, Magazine offers, and what not. So while he was trying to be nice he basically just sold you an edge card and gave away the oxm.
 
Unless your area jacked the goals on thier own, none of the corporate goals are unreasonable or unattainable.
 
Yep, but your supposed to sell the magazine, not the edge card. Thats padding your numbers illegally and its fraud. If you can't see thats it's frauding the numbers, then you all need your eyes checked, and soon.
 
[quote name='ukhoops']Unless your area jacked the goals on thier own, none of the corporate goals are unreasonable or unattainable.[/QUOTE]

Are you serious, grow a spine and work in real Corporate America, they make the goals purposelly unattainable for a reason. Go to school for business and then get a real job then talk to me junior .
 
I have been to school for business, Junior. If you want to talk business , bring it on, Ill play along. Don't forget to bring your book on business ethics while your at it, apparently several here need a refresher course.
 
Exactly. I got tired of becoming a used car salesman to these customers. If EB had their way we would do exactly this for "EVERY CUSTOMER, EVERY TIME"

EDITED: thanks ukhoops!

1. Great them on the way in (if by "greating" they mean us asking "What did you bring in to trade today"?)

2. Meet them on the sales floor, and put no less then 3 preplayed games in their hand as suggestions. Also on the sales floor, ask them what systems they have (which leads into trading in games and systems)

3. At the cash wrap, make sure to let them know we have a preplayed version of the new game in stock. If they say no, keep trying till you could possibly get a yes out of them.

4. Offer strategy guide(s)

5. Ask for an EDGE card

6. Ask them for a GPG. If no, tell them why they should get it.

7. Ask if they want to preorder a game.

8. Offer Synapse (if they are paying with a credit card)

9. On their way out the door, remind them about trades again (this making it 3 times per visit)

Getting kinda out of hand, is it not? This is why most people on this board hate EB so much. Too much hassle to just go in and buy a game, or you meet some salesperson who just does a terrible job at what EB expects, so that gives off a poor company rep.
 
If you don't like what they ask of you, quit. Its that simple. You also forgot to ask the customer for any GPG's.
 
[quote name='ukhoops']If you don't like what they ask of you, quit. Its that simple. You also forgot to ask the customer for any GPG's.[/QUOTE]

HAAHAH you love EB games
 
Put your money where your mouth is... a succesful business person like you should have a digi cam or a scanner
 
[quote name='ukhoops']If you don't like what they ask of you, quit. Its that simple.[/QUOTE]

I already did. It's not that I didn't like working for EB for almost 3 years, I just got tired of it all. I got tired of busting customer's balls after they told me "No" twice. I got tired of trying to run a high B volume store with only 120 damn hours of payroll. I got tired of doing class counts of every single game every single week. I got tired of 8-10 conference calls a week (Yea it got that bad)

And worst of all, the motherfucking secret shoppers. Could you believe my last 3 months with the company, our district would be secret shopped an average of once a week to make sure we did all of the above I listed in a previous post. God forbid we didn't ask for their trades the 4th time.

ukhoops, what is your position at EB?
 
Yes, I own both. Your point is? I don't have a self-confidence issue and I don't have to prove myself to anyone and everyone.
 
WHOA! FLAME SHEILD ACTIVE!!!

Everybody needs to calm down or this topic is going away.
I'm enjoying the debate on EB sales tactics and business ethics, so I'd rather it not stop.
 
GPG aka Game Play Guarantee. It's a warranty that EB offers just for their video games. It guarantees the game up to 1 year from purchase. If the disc ever gets scratched, damaged, etc etc the customer can come in to any EB and replace it for another. Not surprisingly, 9 out of 10 people on this board called this a scam but for a Joe Six Pack who treats his games like shit, or a mother who has little kids...$1-3 dollars isn't a bad investment for a year protection.
 
Alright, I'll post something serious, not an attack on somebodies mother. There is a gamestop that I pretty much exclusivelly shop at because they do such "Shady" practices when they can to help me out. I do mostly legit business there because of that it just makes me think "That place is pretty cool" so I stop by not expecting to get something everytime.
I do the same thing in my field. If a customer will deal with me again and will work with me on a project- currently in the construction industry, I will cut them slack and upgrade something for them, that wasn't part of the original contract, not bust their balls in CO's. This practice usually gleans repeat business. Unethical? maybe, BUSINESS- YES
 
[quote name='Scahom1']GPG aka Game Play Guarantee. It's a warranty that EB offers just for their video games. It guarantees the game up to 1 year from purchase. If the disc ever gets scratched, damaged, etc etc the customer can come in to any EB and replace it for another. Not surprisingly, 9 out of 10 people on this board called this a scam but for a Joe Six Pack who treats his games like shit, or a mother who has little kids...$1-3 dollars isn't a bad investment for a year protection.[/QUOTE]

Ah, thank you for clearing that up.
 
Its one thing to help someone out, its another to flat out break the rules. Thats what the OP and others have admitted to doing. They are cheating and frauding their numbers because the next higher person is doing their job and telling them they expect performance in certain areas. Im all for giving someone a break, helping out in any way I can, whatever, but I also have ethics and I'm not going to flat out cheat to get ahead.

Wrong? up for debate I guess.

Unethical? Without a doubt.

It just boils down to this, some people have ethics and some dont.
 
It seems that the store is losing no money, and neither is the customer, so who is harmed?

It may be a technically dishonest practice, but it ultimately benefits everyone involved.

The concept of "the greatest good for the greatest number" comes to mind - the utilitarian belief that whichever action garners the greatest good for the greatest amount of people is the best morally.
 
You seem to be missing the point. Ethics is ethics. You sell what the customer brings you, not what you need to sell to stay out of trouble. If you have to sell these items that way to stay out of trouble, you probably need more help than just cheating to get ahead.

Just always remember, Karma is a bitch!!
 
You have to stop going by the book and find your own path someday. Always question who wrote that book and why? Question everthing that's the only way you learn. JohnHam were you chanelling Marx there a little?
 
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