No idea what the people complaining are talking about. Bad luck I guess.
Assassin's Creed 3, Shipped out the day it came out.
Littlebigplanet Karting, Shipped out the day it came out.
And right now I have Hitman: Absolution for PS3 out.
The thing is to have the new game you want at the top of your queue and have it be the ONLY game in your queue.
As for shipping. It's not awful for me. If they ship out Monday, I get it Wednesday. Thursday, Get it Saturday, etc.
Then again they have a shipping center in Austin, TX and I live in Oklahoma.
So (imo) it's a great service and couldn't imagine not having it.