Like many of you, I decided to wait for the dust to settle before trying to cancel my account, which I did today. Sorry to bump an old thread, but there appear to have been changes to the process since the last post in this thread. My account of the process follows.
- The ECA
FAQ page was recently revised. It no longer claims that ECA is in the process of updating its "accounting module" to allow online cancellations. Instead, the page simply advises that disabling auto-renew and cancelling a membership can be done online. I saved a copy of this page.
- After logging in, I clicked on the links entitled "Manage My Profile," "Edit Account," and "Membership Status" and selected the "No Additional Term, Thanks" option. After submitting that change, I returned to my profile page, which showed my Membership Status as "No Additional Term, Thanks." I saved a copy of this page, too.
- I returned to the "Membership Status" page with the renewal options and again selected the "No Additional Term, Thanks" option. This time, I followed the additional steps to cancel my account.
- To my surprise,
I immediately received an e-mail acknowledging that my membership had been terminated.
To my mind, ECA has satisfactorily remedied the account cancellation process that provoked our justifiable outrage. I consider the matter closed and hope that ECA has learned the lesson that employing classic anti-consumer tactics is not a sensible way to grow a consumer organization.