[quote name='sonderiaom']Guy comes up to me and asks if I "have the film for the vcr." I understood that he mean vhs tapes and didn't want to embarass him so I told him that we didn't have them anymore.
Another guy comes up and says that he was talking with one of my coworkers and was hoping I could help. "I just got this book over at the membership counter and it has a coupon in there that I want to use; it says it's expired, but I can only make it out to the store every once in a while so I want it to apply now!" I looked at the coupon and it was an online only coupon, we didn't even have that item in the store, and when I told him this, he asked "why couldn't you just take the same amount off of a similar item." When I said I couldn't do that either, he wanted to talk to a manager, so I got one and let her deal with him.[/quote]Wow - these things always make me wonder what goes through people's heads. I mean, wanting to use an online-only coupon on anything in the store after the expiration date? WTF? I love the whole excuse of "I don't get out often". Why do these idiots think there should be exceptions made? The coupons are not meant to make things convenient; in fact, they are to get you to spend money at the cost of convenience (need to coupon, before expiry, must find correct item, etc etc).
I often will have customer return movies very late with the excuse of "I was in the hospital". Now, it usually isn't a big deal since Blockbuster has no more late fees, so as long as it hasn't been a month, they owe $1.25; if not over a week, it's nothing. But, while I do sympathize with them for their misfortune, THAT'S HOW LIFE WORKS. Things happen, life keeps moving. Do bills stop being due simply because you got hurt? Or does your job still pay you? I know movies aren't as big a deal, but when you rent something you are obligated to return that by the due date or face the penalties, no matter what lame excuse you have.
Had a lady simply ruin my day today. First, for some of this you need to know how our store is shaped, so I
drew a crappy picture.
Hopefully that makes sense - the enter and exit are one way, and the entrance leads right next to the computer terminals, so people are constantly talking to me when not even being in line (another really annoying thing).
So she comes in, asks me what monthly plans we have...
"We have Total Access in-store for $29.99" (used to be called Movie Pass, a much easier thing to differientiate from online, but I digress)
"Slow down, I can't understand you!"
This is always the point that I know things are going to suck, since, although I talk a little fast sometimes, I don't think it's beyond the level of human comprehension; I usually get yelled at about it by the elderly and people that seem like perhaps they were born stupid or made themselves that way somehow. Shewasn't old, so she must have just been stupid.
I tried my best to explain the plan slowly, and then had her retort that Hollywood's plan was $5 cheaper, to which I almost simply said, "Awesome, sounds like you can save some money AND leave me alone! A good time had by all!" But of course I have to treat the customer as if I give a care that they rent from us, so I humored her a bit and she left. And, came right back in. I mean, she walked out the exit door, and immediately through the entrance. I think she thought I would get confused and think she was a new customer; perhaps I would speak slowly for someone just walking in the door.
She began to ask me how many movies we have for rent in contrast to Hollywood, right as a customer approached the counter. I told her that we have more or less the same movies, but sometimes we have something they don't have and vice versa. The other customer also told her that she likes renting from us because we seem more professional and have better customer service, which made me happy to hear.
I finished up with customer number 2, and she left, and the crazy lady walked around the counter to the exit - but again asked me what our selection was like in contrast to hollywood's. I again told her any major release we will both most likely have, but some titles we have that they don't, etc. And she asked AGAIN. So I thought, I'm not understanding the question, and asked if she meant copy depth - the amount per movie, because I think lately we've been doing a very decent job with the popular titles, as in 200 copies for Live Free or Die Hard (which we STILL ran out of for release weekend). She got angry and said no, she wanted to know exactly what she asked me at least three times now, and I wanted to ask her if she thought I would suddenly say something different - maybe if she asks enough, I'll get confused and confess that we don't actually have any movies at all, it's all a front to get annoying ladies bothering me.
So she leaves, and returns, and wants to rent the new Sandra Bullock movie (Premonition, a terrible movie IMO but everyone loved it apparently). It's also at this point that I realize she has most likely been banned from Hollywood - there store is about a 5 minute drive across town, and it's a very small town. She seemed to want a movie, but I could tell she was reluctant to rent from us, but were the only other game in town. And, considering how annoying she was, I was about to kick her out myself.
I get the movie for her, and go to finish something else, but realize I'll need to be at the counter for her; she's the kind of person that needs a hand to hold while she rents a
ing movie, so I decided to give her, yet again, my undivided attention, and wait for her to approach the counter.
She asks when the movie is due back - I try to explain the end of late fees thing (Due date, then 7 days grace period, autosells the movie, return within 30 days and it's refunded less $1.25 - a little complicated but if people would LISTEN, it's easy to grasp.) But this lady insisted that I spoke too quickly - and by now I was trying realllly hard to speak slowly and with as much annunciation as I could muster. So she starts repeating everything I say, as in I say, "So your movie is due back in 8 days",
"Movie due in 8 days",
"And then there is a 7 day grace period",
"And then there is a 7 day grace period"...
I can't even begin to describe how annoying this was, and I think she was doing it to further her point of, "She can't understand me so she has to repeat it to make sure I understand that". It was asinine.
This lady really bothered me and it ruined my already ruined day (scraped my car against a yellow light pole thing). Perhaps I wasn't at my best because of other aforementioned morning events. But I tried my best to give her good service; she seemed to just want something worse to begin with.
anyway their food in there is pretty damn cheap for south FL(50 cent Hot Dog, $5 lunch, 99 cent breakfast, etc) and they have some really nice furniture. yea it's been the BankAtlantic Center for a while now. I never get used to the names. I still call San Francisco Pac Bell Park(it's PNC park now) lol.
