Ive had it happen at CC during BF last year for a Madden PS2 game. On the way home I decided to open it and no game. Busted a Uey and after 20 or so minutes the manager refunded my money. First a girl asked if xbox would be okay, uh yeah if I had an xbox I would have bought the xbox version. One employee told me its kinda common for EA games. This one had all the seals around the side and top and bottom. I always open games now before i leave the store no matter what kind of weird looks I get from the employees.