[quote name='MorPhiend']Good idea. Tell them that you are following their rules in a message that violates their rules. Real intelligent.
This stuff is free. Just calm down and relax.[/quote]
Ok smartass, so what do you suggest? The message is not to tell them you are following their rules. It's to tell them you FOLLOWED their rules. After the 10 business days, all bets are off.
As a small business owner myself, I can fully respect the policies that a company sets. The logic behind it is that if everyone submitted a ticket EVERY time they didn't instantly receive credit for an offer, Trainn would be spending all of their time responding to tickets rather than actually investigating whether or not the offer was completed.
HOWEVER, once the designated amount of time has passed (especially since the phrase being used is "up to 10 business days" not "at least 10 business days"), I feel it is completely reasonable to send them a message to see what the hold up is.
I'm not saying to be rude in the message. I'm not saying to SCREAM AT THEM. But inquiring about why after 10 business days your credit request hasn't been reviewed, should not be something terribly offensive.
But your suggestion was good too. Sit there and do nothing...typical lazy American attitude (If you're American..as I am...and take offense to that, look around at your neighbors and coworkers and tell me if you want to be in that group). How would anyone know they missed something if nobody ever told them?