[quote name='homeland']newest email from amazon customer support:
I understand from your message that you are concerned about the half refund you received for returning the "Guitar Hero Aerosmith Wireless Bundle" to us.
Please know that we generally issue a full refund only for items returned within 30 days of delivery Unopened, Undamaged, and with original packaging, parts, and accessories.
In this case, however, I see that you have returned an open Video games to us. Therefore, we charged a restocking fees on your total refund amount.
Items that do not meet our returns guidelines will receive only partial refunds. Media products (DVDs, CDs, VHS, software, Video games) that have been opened, books that have obvious signs of use, will receive a refund of 50% of the item's cost.
I am sorry, but we will not be able to refund you for the restocking fees.
If you have any further questions about returns, please visit our Help pages at
http://www.amazon.com/help/returns/
Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
has amazon lost their mind?[/quote]
Did you open it at all when you got it, even to look at it?