[quote name='Motoki']I think the problem most people had with the IGN incident is not so much the discount ending, which of course is a disappointment, but rather no notice and then their refusing to take any responsibility for the wording on their own site which obviously gave a different impression than what ended up happening.
Shit happens and I think most reasonable people understand that. Most reasonable people don't, however, understand the permanent doesn't mean permanent.
There are also some recent incidents with Indiefort where Gamersgate's customer service told people that a certain game did not come with Steam keys even though the developer stated he turned the Steam keys over to them. Had GG spent as much time checking into it as they did denying any responsibility and saying it was not their problem then they would have easily found out the developer did issue Steam keys.
Now they are refunding some people with partially redeemed bundles their money back after previously stating they would provide the keys when they could get them. Yet again they take action before announcing anything.
They had time to figure out what to do with this Bethesda bundle incident already and if they are going to take action then I think it would be best to have some sort of communication and dialog with the customers beyond some people finding a 'by the way we refunded your money' email in their box after they get the refund.
People have redeemed these keys, traded them, sold them and so forth and now no one knows what to do. Understandably people are nervous. If you aren't that's great but don't tell other people they don't have the right to be.[/QUOTE]
Like I said, I'm not telling people not to be nervous. I'm telling you that I've done a lot of dealings with GamersGate thus far (level 5), and I've sent a lot of support requests when I've made accidental purchases and such, and each time they've taken care of it.
I wasn't aware of the issue with the IndieFort game, so that's new to me. I'm not sure what that says about them as a company, as it could be many things, but I do agree that their communication skills need A LOT of work. I apologize if I came off as being aggressively trying to persuade or demanding of you guys. I was just a bit taken at the time by the impulsiveness that's being shown.