[quote name='hostyl1']Dont know if they changed the wording in the past few days but currently the "guarantee" reads:
(emphasis added)
So they'll give you a box, but not necessarily a box that corresponds to your game's system. They'll also give you an instruction manual, but no mention of the cover art.
UPDATE: Upon a second look at Cheapy's original link, it seems that they substituted "a box" for the previously promised "cover art". Shady as hell. If you do go to complain, make sure you print out the "guarantee" from Cheapy's link (and take the link too to show it's still on their site). Otherwise, they'll claim ignorance and just go by the revised version.
I'm usually one who think GS hater here on CAG are way over the top, but this right here is a total fraud (if not in the legal sense, definitely in the common sense).
For shame GameStop. You've pissed away what little goodwill you had gained: in less than 3 months even.[/QUOTE]
If you click on the link on the pre-owned games guarantee it brings you to this page -
http://www.gamestop.com/gs/landing/pog/ where they still guarantee cover art. I'd raise a stink, especially if, when you buy the game, it says "This pre-owned product is guaranteed to work and includes a box with original cover art and instruction manual."
Gamestop, if you can't guarantee this, then go back to the "game is guaranteed to work but may not include instructions or original cover art." That, or get some competent people at your warehouses where you ship these out of. Reprimand and, eventually, fire those that can't follow directions. It is an inconvenience to the consumer to have to go to a store and return or exchange the product, or send it back to you, when you failed to deliver on your guarantee. Maybe you should watch a little Tommy Boy and learn something about guarantees.