Hi Goozex dude. I think it's great that you are willing to come on here and answer our questions, and take the heat!
Personally, I can understand why you are torn about the shipping issue, because I am too. On the one hand, as a seller, if I'm sending only the disc it will be a lot cheaper for me. I like that. And I like having an empty case. As an Xbox user, I like the green cases, but have some used games I bought that are in crappy cases, so I could swap them out, or use them for the discs I get from Goozex.
The idea of paying Goozex $1 for a trade is more appealing when I know my shipping cost is going to be really cheap. If it costs me $3 to ship then that $1 to Goozex starts to bother me.
Of course as a buyer, I want a mint game, complete every time. So I don't really know what to tell you there
I also wanted to comment about how you call your site a "community." In some ways you are but in some ways you really aren't and I think you are trying to have your cake and eat it too. (I have yet to complete a transaction, so if any of this is off base, just let me know.)
What I mean is, you can't see any of the other members. From what I have seen, I will have no idea who is selling to me. I don't see any "member feedback" areas, or any way to view the other members. I've only poked around at Switchdiscs.com, but I noticed that they list the member name who is offering the disc and their feedback.
I also don't see where a buyer can email a seller with a question.
If you've spent any time on this site, you know we have an active trading community. People leave feedback for each other. That gives us all a sense of safety, knowing who we are dealing with. And a sense of control. If a deal goes bad everyone can find out. Or someone joins who is up to know good, the community will police him and eventually he'll be run off.
Another way you're not a community is that you don't have a forum for your members to discuss games and trades. This would give the members a place to come together and go a long way towards creating a community.
So I'd suggest you add a forum, that will go a long way to making your site an actual community.
Now, I can guess why you don't list who is offering the discs. You want your site to be like a store. I log in, see the disc I want, click, and I get it. I don't have to read over feedback, decide which seller to buy from, and all that. It's a lot easier and faster if it's a store and I think of it as getting a disc from Goozex, and not from a member. That's great if that's your business model, but it's not really a community.
And that's why it's sort of like having your cake and eating it too. In some ways you're like a store and in some ways your like a trading community. I think you folks need to think some about which direction you really want to go in.
OK, that's my 2 cents.
(Hopefully some people will join and offer Beyond Good & Evil for Xbox one of these days...)