GS TIV/Promos: OLD THREAD, NEW ONE LISTED IN FIRST & LAST POST

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New thread: http://www.cheapassgamer.com/forums/showthread.php?p=10756146

WHEN REPORTING TRADE-IN VALUES PLEASE POST BASE VALUES & SYSTEM IT IS FOR.

First post contains promo information & useful information and frequently asked questions. Second post has the values for games/hardware for Microsoft devices. Third post has the values for games/hardware for Nintendo consoles and the fourth post has the values for Nintendo handhelds. Fifth post has the values for games/hardware for Sony consoles and the sixth post has the values for Sony handhelds.

Instructions on finding games in the database and inputting the values from different sections can be found in my blog post here: http://www.cheapassgamer.com/forums/blog.php?b=14143. I would put the entire post in the thread but this is already kind of a large post.

Power Up Rewards Change:
[quote name='Anonymous GameStop Employee']In 4 markets from April 30-June 9 there's going to be a change to Powerup Pro subscriptions/renewals. I believe it's the 4 markets that first beta tested PUR, but not sure on that. I know my market (STL) beta tested PUR and now this.

The base price of PUR Pro is staying at $14.99 but that is only for a digital subscription to the magazine. If you want the physical magazine, it will come with the digital sub, but at a price of $19.99. This affects all new subs/renewals in the 4 markets for the above period, with a likely national rollout later this year.

No matter how much you complain in the four markets this is happening in, store managers, area managers, district managers, whatever, will be unable to get you a print subscription for $14.99.

If you're wanting print, I would suggest renewing your PUR Pro this weekend before this kicks in.[/QUOTE]

[quote name='Anonymous GameStop Employee #1']Can you just let the group know the next trade value is

Trade 3 get 10, trade 5 get 20, trade 7 get 35 games must be a minimum of 3.00 to qualify.
[/QUOTE]

[quote name='Anonymous GameStop Employee #2']So GS stores should soon be receiving physical Amazon gift cards to put into their gift cards racks to be sold. They are labeled as Kindle cards but we all know how that works. Seems to be a chain-wide thing as my store is the home store of an area manager (step below district manager) and we had a long conversation about this today so it's not meant as some type of backup to a promo like the digital codes were.

On a note if you want to know more about the GS clientele, we have also gotten Shell gas cards in the same shipment. Since all Circle K stations are Shell stations, we are now able to stop having as many cash trades and get people to go credit to get the gas cards (I did it twice yesterday although I had to sell them a copy of MLB 2K8 to get them over $25 on one of the transactions.)

Our store is so physically small these are the first non console/Steam/WoW/SWTOR we've gotten, no YUM cards or anything like that for us until this week. At our store, I estimate about 2/3 of our cash trades are for gas, the other 1/3 have to assume are for drugs. So hopefully we don't have to give out as much cash now.[/QUOTE]

Current Promotions:
GameStop.com Information (will post it when they update it)


30% extra credit towards select products. (Ends 6/2/13)
[quote name='GameStop.com'] 30% extra in-store credit when you trade any games, accessories, systems, smart phones, tablets and more toward:


  • PlayStation Plus
  • Kindle fire
  • Net 10
  • Beats headsets
  • Grid 2
  • Animal Crossing: New Leaf
  • The Last of Us
  • NCAA Football 14
  • Splinter Cell: Blacklist
  • Madden NFL 25
  • Grand Theft Auto V
[/QUOTE]


Trade 3/5/7 games get extra $10/20/35 credit (Ends 6/2/13)
[quote name='GameStop.com']Trade any 3 games and get $10 extra in-store credit, trade any 5 for a $20 extra or 7 or more for $35 extra

Games with a trade value less than $3.00 are excluded from offer. Not valid toward cash trades. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value. Trades subject to manager approval. Offer valid only toward items normally accepted in trade. Cannot be combined with any other offer. See store associate for details. No dealers. Offer valid in the United States, Puerto Rico and Guam only. Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend the offer for any reason without notice.
[/QUOTE]


$50 Wii to WiiU Upgrade Offer (Ends 6/2/13)​

[quote name='GameStop.com']Get $50 when you trade your Wii system toward the purchase of any new Wii U system.[/QUOTE]
[quote name='GameStop.com']


Full trade amount must be applied toward a new Wii U system. Hardware must have all necessary components for trade. Not valid toward cash trades. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value. Trades subject to manager approval. Offer valid only toward items normally accepted in trade. Cannot be combined with any other offer. See store associate for details. No dealers. Offer valid in the United States, Puerto Rico and Guam only. Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend the offer for any reason without notice. Offer valid 5/1/13 through 6/2/13.​
[/QUOTE]



Trade 2 eligible games get new game for $9.99 (Ends 6/2/13)​

[quote name='GameStop.com'] Get any new game valued at $59.99 for $9.99 when you trade in 2 eligible games:[/QUOTE]
[quote name='GameStop.com']


Army of Two Devil's Cartel
BioShock Infinite
Call of Duty Black Ops 2
Dead Island Riptide
Defiance
Dragon Ball Z: Budokai Tenkaichi 3
FIFA Soccer 13
Fire Emblem Awakening
Fire Emblem Radiant Dawn
Gears of War: Judgment
God of War: Ascension
Injustice: Gods Among Us
Kirby's Return to Dreamland
Legend of Zelda: Ocarina of Time
Legend of Zelda: Skyward Sword
LEGO City: Undercover
Luigi's Mansion: Dark Moon
Major League Baseball 2K13
Mario Party 9
Mass Effect Trilogy
Metroid Prime Trilogy
MLB 13: The Show
Monster Hunter 3 Ultimate
Naruto Ultimate Ninja Storm 3
NHL 13
Ni No Kuni:Wrath of the White Witch
One Piece Unlimited Adventure
Pokemon HeartGold
Pokemon SoulSilver
Star Trek
Super Mario All-Stars: Limited Edition
Super Mario Bros, New 2
Super Mario Bros. New
Super Mario Bros. New U
Super Mario Galaxy 2
Tales of Graces f
Tiger Woods 14
WWE 13
Xenoblade Chronicles
Zero's Escape: Virtue's Last Reward
*Customer may be responsible for sales tax. Net credit after promotion is $50.00 or greater, and must be applied toward the purchase of a new game priced $59.98 or higher. If applicable, excess credit remaining after purchase will be returned to the customer in the form of in-store credit. After promotion, cost to the customer will be $9.99 before tax, where applicable, for games priced at $59.99. Customer is responsible for any additional cost when purchasing games priced over $59.99. Eligible games must be traded in the same transaction as the purchase of an eligible new game. Not valid toward cash trades. Offer valid only when eligible items are traded. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value. Trades subject to manager approval. Offer valid only toward items normally accepted in trade. Cannot be combined with any other offer. See store associate for details. No dealers. Offer valid in the United States, Puerto Rico and Guam only. Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend the offer for any reason without notice.​


[/QUOTE]​




GAMESTOP USED GAME PRODUCT ID(thanks Xfactor4)
THE GAMESTOP USED GAME PRODUCT ID "CRACKED":
Click to expand...
:gc:=916xxx

:360:=952xxx

:ps2:=938xxx or 939xxx
:wii:=917xxx
:psp:=935xxx
:ds:=919xxx
:ps3:=930xxx
:gba:=914xxx​


​



​
Click to expand...
​


FAQ​
These trade-in values are really low!
While that may be true, if you combine the games with the right promotion they can work to your advantage. There are knowledgeable people in this thread that are normally willing to help.

Is there any way to look at what the previous values reported on a game?
You can search through this thread and previous ones to see what a game has been reported in the past. With the TIV Tracker you can sort by date and then go through the list of past updated values through that as well. Here are the previous GS TIV Threads: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16,17,18 ,,,,,,

Can I trade-in sealed games?
No. You might come across the rare GameStop that would let you do it, but they are going to open them anyway.

I don't want to get hassled about the values I post, how can I get the information out there?
If you do not feel comfortable or willing to put the values in the thread you have two options available. You can input them in the TIV tracker or you can send them to me via PM. Either way the database and these lists will be updated. Putting them into the TIV tracker does save me some time later on.

Do trade-ins have to have their original case, insert and manual?
No, however it will be YMMV on if they charge you a refurbish fee for them in that condition. Most GameStops wont charge a fee but there are some that charge for incomplete games.

Will they accept my game if it is really beat up?
YMMV. It really all depends upon the employee you get. Some will charge refurbish fees, some wont, some wont accept the game and others just take them without a second glance.

What are the refurb fees on games?
There appears to be set prices for set value ranges. We aren't 100% certain on the splits just yet. Here is what we have currently:
$0.25-$2 Value: $0.75 Refurb Fee
$2.01-$4 Value: $1 Refurb Fee
$4.01-$7 Value: $2 Refurb Fee
$7.01-$10 Value: $3 Refurb Fee
$10.01 & Higher Value: $4 Refurb Fee
This information isn't guaranteed by any mean and we are still working on nailing it down.​


What are the refurb fees on consoles?
They are listed in the hardware TIV section, highlight in red.

I have a Collector's/Limited/Special edition of a game, do I have to trade-in all of the extras?
No, but there are a handful of games that their variations have separate listings at GameStop: Madden 09 Anniversary Edition, Battlefield: Bad Company Gold Edition, and a few others.

Why didn't the percent bonus go for my accessory for a system that was included?
Unless stated otherwise, and they are rarely included, the bonuses never apply to accessories. Except the EDGE card of course.

I traded in a bunch of games for the "Trade X, get $X bonus" promo and it gave me the percentage bonus instead?
I can't give concretes on why this happens. GameStop computers are normally pretty good at giving you the better promo. In the case of a percentage bonus being run at the same time as a "Trade X, get $X" promo, things can get messy. The system appears to only give one promo on games per transaction so if you had a few games that you want to go to the percentage bonus and a stack for the "Trade X, Get $X" it will regularly apply the percentage to all of the games. Your best bet is to do all "Trade X, Get $X" games in one transaction on their own. The GameStop clerk may say that the system will figure it all out, tell them you want a separate transaction anyway. As always, check your receipt before you leave the store.

Can I trade in multiple copies of the same game?
YMMV. The official policy is no, but there are some GameStops that overlook that rule.

What all do I have to trade in for a console trade-in?
Xbox 360: Console Unit, power brick, A/V Cables, Controller (wired/wireless)
Wii: Console Unit, Power Cable, A/V Cables, Wiimote, Nunchuck, Sensor Bar
Playstation 3: Console Unit, Power Cable, A/V Cable, Controller, USB Cable
Playstation 2: Console Unit, Power Cable, A/V Cable, Controller (Must be a DualShock2) *Fat unit requires either back cover or network adapter*
GameCube: Console Unit, Power Cable, A/V Cable, Controller
PSP: Handheld, A/C Adapter
Nintendo DS/DSLite/DSi: Handheld, A/C Adapter, Stylus​


Can I trade in a defective/broken console?
For the most part yes. If it powers on but doesn't play games, they will take the console as a refurb unit and put a refurb fee on the console. The refurb fee on the console will vary on the price of the console so those numbers will change. You are still required to trade in everything required listed in the question directly above. They will not, however, take RROD 360 consoles. There may be stores that still do it, but official policy is to not take them in.

What is the difference between PowerUp Rewards and PowerUp Rewards Pro?
The basic card is free and only allows you to acrew points when spending money. The Pro card costs $14.99 and is basically the same as the previous EDGE program.

How much does a PowerUp Rewards Pro subscription cost?
It costs $14.99 and is good for a year. It also comes with a 1-year subscription to Game Informer magazine.

What bonuses come with having an PowerUp Rewards Pro card?
You will get an extra 10% trade-in credit on the base value of the game, extra 10% off the purchase of pre-owned games and 10% off new strategy guides.

Does the Power Up Rewards Card give me a bonus on hardware trade-ins?
No. You will only get the bonus for games and accessories.

What if I want cash instead of credit, what do they deduct?
If you decide that you want cash instead of credit, they will take 20% off the base values and promos will not apply.

Does promo "....." have a minimum trade-in value?
If the promo has a minimum trade-in value requirement, it will be listed in the promo. If it isn't there, then there is no limit. However, as with all trades, they are subject to manager approval so the manager could have setup his own little rule-set requiring a minimum of whatever.

I used a Power Trade promo for a pre-order, can I cancel that pre-order and get the credit or move it to another game I want?
Yes on both accounts. However, if you do a bunch of the power trades and just straight drop the pre-order you could create some ill-will between yourself and the employees you cancel on. However, if you look at the wordings on promos, they can remove the bonus trade-in value if they decide to.

I just tried to use a promo that has a select list of games eligible, but they say my game isn't eligible anymore, what gives?
Basically they have the right to change the eligible games at any time. They tend to update these frequently so as to lock out any easy/cheap games. It's best to check the eligible list the day of your trade.

Can I stack two different trade-in promos?
No. The only thing that will stack with trade-ins is your EDGE card. Some will report success, but this requires a manual override and is very YMMV.

If I pay for an item using all credit on my card, do I have to pay sales tax?
This varies depending upon the state you live in.

If I buy a used copy of a game that requires an online pass for multiplayer, will it come with an online pass?
If you purchase a used title published by either Sony or WB you get an online pass from GS on your receipt. That's also why the used copies are $55 instead of $48 when the MSRP is $60.
No GS issued passes of games published by EA, THQ, etc. On those titles you're totally dependent on the previous owner not using the code.​


What states charge sales tax on purchases paid in full with credit and which ones don't?
Charge Sales Tax on Credit Purchases: Alabama, Arkansas, California, Connecticut, Florida, Hawaii, Maine, Maryland, Massachusetts, Michigan, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, West Virginia
Does Not Charge Sales Tax on Credit Purchases: Alaska, Arizona, Colorado, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, South Carolina, Texas, Vermont, Virginia, Washington, Wisconsin, Wyoming
No Information Yet: ​


My state doesn't charge sales tax on purchases made by credit, why is gamestop.com charging me tax?
It is just the way they have designed their system. The best theory we have seen is that since you are only inputting the number off of the back of the card, it isn't going to pick up the programming from the specially tagged EDGE cards. Some kind of programming that gets input from their system that wont show up when only inputting the number off the back of the card.



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[quote name='Deader2818']You don't have to apply it all. If they tell you they can't or the system won't let them, they are lying.[/QUOTE]

The employee needs to put at least the amount the extra bonus gave towards the preorder. For example, if you got $10 extra with the 30% bump you need to put at least $10 down. That's what I was told at my store so they don't get in trouble.
 
also a quick question, if I traded in a console; can the controller be 3rd party? or does it have to be 1st party?

I got a fat 60 gb 360 console I'm debating whether to trade in.
 
[quote name='MSUHitman']The employee needs to put at least the amount the extra bonus gave towards the preorder. For example, if you got $10 extra with the 30% bump you need to put at least $10 down. That's what I was told at my store so they don't get in trouble.[/QUOTE]

So the entire bonus must go toward a Pre-Order?

That's lame.
 
[quote name='RexBeatsAll']That's a good idea. The 50% coupon covers ALL things and not just games?

If so, then I'll definitely renew.[/QUOTE]

Does anyone know if Gamestop is still offering the 50% coupon for renewing PUR?
 
[quote name='xFatalFlaw']Does anyone know if Gamestop is still offering the 50% coupon for renewing PUR?[/QUOTE]

I just saw an ad in this months issue of game informer so I would think so.
 
Not a trade in question but for a pre-order. I pre-ordered AC4 at a store at least 30 minutes away from me. I'm wondering if I can just transfer that pre-order to my local store and put it on The Last Of Us. I know I can cancel at any store (despite every (other) store I go to gives me BS and I rather not deal with it. Might just cancel but rather not hurt my friends at my local store.
 
[quote name='Yigytugd']Not a trade in question but for a pre-order. I pre-ordered AC4 at a store at least 30 minutes away from me. I'm wondering if I can just transfer that pre-order to my local store and put it on The Last Of Us. I know I can cancel at any store (despite every (other) store I go to gives me BS and I rather not deal with it. Might just cancel but rather not hurt my friends at my local store.[/QUOTE]

I did this just recently. Go to your local store and they will call the other store for you. The other store will refund your pre-order to a gift card and give the gift card number to your local store, which they will apply to your new pre-order.

I did this with a $5 deposit and it wasn't a problem. I'm not sure if this works if you pay off the whole game or not.
 
[quote name='archerbro74']would GS accept a 360 without the av cable? (and the promo still apply?)

i can't seem to find it for my old 360.[/QUOTE]

It says its required it in the FAQ in the OP. I saw a guy get denied because he tried to trade in his PS3 with HDMI instead of the regular AV cable.
 
[quote name='dvgamer']It says its required it in the FAQ in the OP. I saw a guy get denied because he tried to trade in his PS3 with HDMI instead of the regular AV cable.[/QUOTE]

so I'm guessing i can't use an hdmi cable instead? :cry:

Oh well, I'll guess I'll wait till next promo to trade in. because all i have are hdmi cables and a vga cable.

what's the word on controllers? i have a crappy third party wired controller i was considering dealing too.
 
[quote name='mask.air.raid']So the entire bonus must go toward a Pre-Order?

That's lame.[/QUOTE]

Example:
Your trade in total before promo is $30
Promo gets you $9
Preorder must be at least $9. I'm told they have to do that or get in trouble with GS Loss Prevention.
 
Sounds like a scam to get pre-orders. Put so much down that you feel obligated to buy it.

If they want a set amount, they should program it in their systems.
 
[quote name='ChunLiBarbie']Sounds like a scam to get pre-orders. Put so much down that you feel obligated to buy it.

If they want a set amount, they should program it in their systems.[/QUOTE]

You can still get it back, but the employees won't like you and you couldn't put the bonus toward another game if you're trading toward a pre-order.



Does anyone know what happens when the bonus exceeds the pre-order cost?
 
anyone know if the 50% and the system trade-in deals stack together and anyone got the new birthday coupon
 
Yesterday 5/14, I asked for base trade-in prices
:360: Arcania: Gothic 4 - $6
:360: Dragon's Dogma - $10
 
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[quote name='mask.air.raid']You can still get it back, but the employees won't like you and you couldn't put the bonus toward another game if you're trading toward a pre-order.



Does anyone know what happens when the bonus exceeds the pre-order cost?[/QUOTE]

If the bonus exceeded the pre order cost then you could use it for whatever, but that means you're trading more than $200 worth of games base currently.

If you were to cancel the preorder on a different day, you would still get the full amount you put down back, regardless if it was from a promo or not.
 
does the 10% Pro PUR bonus apply to phone trade ins? aka would i get a 60% bonus if i use my 50% renewal bonus coupon along with my Pro PUR membership card? thx!
 
[quote name='dorkyden']does the 10% Pro PUR bonus apply to phone trade ins? aka would i get a 60% bonus if i use my 50% renewal bonus coupon along with my Pro PUR membership card? thx![/QUOTE]

10% doesn't stack with non-game trade ins. Other note - can the 50% renew coupon even be used on non-game trade ins?
 
k thanks. i am hoping it will work for a phone trade in. the title of the coupon says ANY items:

Get 50% extra in-store credit when you trade any items

Not valid toward cash trades. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value. Trades subject to manager approval. Offer valid only toward items normally accepted in trade. Cannot be combined with any other offer. See store associate for details. Offer valid in the U.S, PR and Guam only. Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend with or without notice.
 
[quote name='RexBeatsAll']How do you renew the PUR membership online?[/QUOTE]

Go to gamestop.com

Use their store locator to find your nearest store.

Visit the store.

Renew membership.
 
[quote name='RexBeatsAll']How do you renew the PUR membership online?[/QUOTE]
I'm trying to remember when I did it but I believe I had to go to the power up rewards website first, then clicked on the renew online and it'll send you to the GameStop website to finish up the renewal.
 
To clear some questions about having to apply all the bonus credit or full trade in credit to the pre-order. Technically you do, but it's such a store by store and employee by employee basis thing that it's not really standardized. Been to a bunch of stores in my area and have seen employees just scan a code after a person puts $5 down on one of those games. The fine print says all has to be put toward it, but it's rarely the norm from what I've seen.
 
[quote name='TheCollegeGamer']To clear some questions about having to apply all the bonus credit or full trade in credit to the pre-order. Technically you do, but it's such a store by store and employee by employee basis thing that it's not really standardized. Been to a bunch of stores in my area and have seen employees just scan a code after a person puts $5 down on one of those games. The fine print says all has to be put toward it, but it's rarely the norm from what I've seen.[/QUOTE]

Agreed re: fine print. However, I've never had an issue with having the extra credit put onto my trade in card in my area (San Jose). I think I have about 6-8 stores within a 15 mile radius of work/home.
 
I've looked all over the Power Up Rewards site, and I don't see a Renew option at all.

I was able to renew it about 2 months ago when it was about to expire. Maybe I can't renew it into 2015 and have to wait a couple months?
 
[quote name='RexBeatsAll']I've looked all over the Power Up Rewards site, and I don't see a Renew option at all.

I was able to renew it about 2 months ago when it was about to expire. Maybe I can't renew it into 2015 and have to wait a couple months?[/QUOTE]

You renew instore
 
[quote name='Royal High Knight']I know it's free for ps+ users, but does sleeping dogs really trade in for $1?[/QUOTE]

Looks like a typo in the list. Last reported value for the PS3 version was $13, I believe.
 
[quote name='RexBeatsAll']I've looked all over the Power Up Rewards site, and I don't see a Renew option at all.

I was able to renew it about 2 months ago when it was about to expire. Maybe I can't renew it into 2015 and have to wait a couple months?[/QUOTE]

[quote name='209chromatic']You renew instore[/QUOTE]
^^Okay, in this case you will need to renew it in-store since you're wanting to extend your PUR membership for another year(?). When you first asked about it I thought you meant your PUR membership had already expired.
 
I officially hate Gamestop after tonight. After getting confirmation that I can cancel my pre-order at any Gamestop store and transfer it to the store I want, I went to my local store to do so. I go in and the same employee that I use to work with (but didn't actually work together so I don't actually know him well) knows exactly why I'm there.

First thing he tells me is he can't cancel it and I have to do it at the store I made the pre-order from. He knows I only worked there for a few months and shouldn't know all the ropes so he thought he was going to pull one over me. I tell him step by step exactly what he needs to do in order to transfer it. Of course that makes him mad since he has to call the store and transfer it.

After talking to the other store, they started the process of transferring the credit. Of course I hear the lady on the other line give him the same old tired excuses that she had no pre-orders today and that it would hurt her to have -1 score. I did feel sorry for her but I've been trying to cancel this damn pre-order for over a month. I say I still need it done. I didn't realize that the store was about to close. As soon as 9PM hit, he hung up the phone and said he is closed and I need to do it another day.

That's it. Even though this is the store I use to work at and there are other employees there that I respect and will still come and see / talk, I refuse to buy stuff casually at Gamestop anymore. Unless a game is actually cheaper there (I know, not likely) or a game pennied out / converted to used, I will not go. Rather continue what I've been doing and buy all my games at BestBuy / Amazon where the prices tend to be better, the trade in values are majority of the time better, and I don't get the runaround.

tl;dr I'm pissed at Gamestop. Will still try to cancel this pre-order tomorrow and I could care less who I do it with.
 
Cancel it with the same guy who wasted your time. Tell him that you just want to cancel it and you don't want to get another pre-order because he wasted your time. If he pulls that stunt again, then call customer service or get a manager.
 
[quote name='mask.air.raid']Cancel it with the same guy who wasted your time. Tell him that you just want to cancel it and you don't want to get another pre-order because he wasted your time. If he pulls that stunt again, then call customer service or get a manager.[/QUOTE]

:applause::applause::applause::applause::applause:
 
[quote name='Yigytugd']I officially hate Gamestop after tonight. After getting confirmation that I can cancel my pre-order at any Gamestop store and transfer it to the store I want, I went to my local store to do so. I go in and the same employee that I use to work with (but didn't actually work together so I don't actually know him well) knows exactly why I'm there.

First thing he tells me is he can't cancel it and I have to do it at the store I made the pre-order from. He knows I only worked there for a few months and shouldn't know all the ropes so he thought he was going to pull one over me. I tell him step by step exactly what he needs to do in order to transfer it. Of course that makes him mad since he has to call the store and transfer it.

After talking to the other store, they started the process of transferring the credit. Of course I hear the lady on the other line give him the same old tired excuses that she had no pre-orders today and that it would hurt her to have -1 score. I did feel sorry for her but I've been trying to cancel this damn pre-order for over a month. I say I still need it done. I didn't realize that the store was about to close. As soon as 9PM hit, he hung up the phone and said he is closed and I need to do it another day.

That's it. Even though this is the store I use to work at and there are other employees there that I respect and will still come and see / talk, I refuse to buy stuff casually at Gamestop anymore. Unless a game is actually cheaper there (I know, not likely) or a game pennied out / converted to used, I will not go. Rather continue what I've been doing and buy all my games at BestBuy / Amazon where the prices tend to be better, the trade in values are majority of the time better, and I don't get the runaround.

tl;dr I'm pissed at Gamestop. Will still try to cancel this pre-order tomorrow and I could care less who I do it with.[/QUOTE]

Why don't you just go to the store where you preordered and cancel it in person? Phone cancels aren't really a thing.

[quote name='mask.air.raid']Cancel it with the same guy who wasted your time. Tell him that you just want to cancel it and you don't want to get another pre-order because he wasted your time. If he pulls that stunt again, then call customer service or get a manager.[/QUOTE]

You can't cancel something that doesn't exist.
 
[quote name='panda911']Why don't you just go to the store where you preordered and cancel it in person? Phone cancels aren't really a thing.
[/QUOTE]

The store is over 30 minutes from where I live and I'm never in that area anymore now that school is over. There is no way I'm wasting $10 in gas just to get $5 in credit. Only reason I keep on going to my local store to get it transferred is b/c I go there for other stuff too (groceries, going to BB, random deals around town).
 
[quote name='panda911']You can't cancel something that doesn't exist.[/QUOTE]

[quote name='panda911']Why don't you just go to the store where you preordered and cancel it in person? Phone cancels aren't really a thing. [/QUOTE]

What?
 
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