[quote name='bradr']You hit it right on the head. IT's expected to be able to fix any/all things that plug into an outlet, along with moving heavy things and working overtime. I can't believe how those "business schools" were hyping it up a few years ago like it was the best job ever.
Added: And know how to do accounting for when the accounting dept. can't figure out why they're short so it must be a software problem.[/QUOTE]
Yep, exactly right. Sometimes you just want to look them square in the eye and say, "I'll figure out how to do your job, just as soon as you figure out how to change a toner cartridge."
You really wonder how some of these people function at home. I've had some who had no idea how to plug in their laptop when they first get it....yep, I mean ac adapter into the wall.
Software licensing? Sure, I can do it.
Manage network accounts? Sure.
Manage email accounts? Do that to.
Train user on how to select their printers? *sigh* yep.
Break/Fix? Of course....
All for the outragous sum of pennies a year.
Oh computer boy....
Oh computer boy, are you there?
Can you come fix my printer....
Some day....oh yes, that day will come.
"you can't figure out how to manage an Outlook distro list you say? Well go

yourself."