I know this isn't an auction issue, but it's PayPal, so hear me out.
So I pre-ordered Tales of Vesperia (SE) from eStarland and paid via PayPal. However, they called me the next day and told me they wouldn't be able to fulfill my order, because they didn't get enough copies of the game. That's fine. I just told them to cancel my order and issue a refund.
However, it's been more than 24 hours, and I still haven't gotten a refund. They told me it should be in by the end of the night (yesterday), and it's still not here. Worse yet, I checked some merchant reviews, and apparently, they have taken up to 6 months to properly refund people and are really, really shady. I am not waiting that long to get my $73 back. I'm going to call back today and try to get them to do it right over the phone, but if it's not in by tomorrow, should I go ahead and file a dispute with PayPal? I've never done it before. I really regret buying from this company.
So I pre-ordered Tales of Vesperia (SE) from eStarland and paid via PayPal. However, they called me the next day and told me they wouldn't be able to fulfill my order, because they didn't get enough copies of the game. That's fine. I just told them to cancel my order and issue a refund.
However, it's been more than 24 hours, and I still haven't gotten a refund. They told me it should be in by the end of the night (yesterday), and it's still not here. Worse yet, I checked some merchant reviews, and apparently, they have taken up to 6 months to properly refund people and are really, really shady. I am not waiting that long to get my $73 back. I'm going to call back today and try to get them to do it right over the phone, but if it's not in by tomorrow, should I go ahead and file a dispute with PayPal? I've never done it before. I really regret buying from this company.