[quote name='Lord Draconus777']I think I may have just got scammed by this fat dude at my mall EB. I purchased a USED copy of Monkey Island on PS2 13 days ago (on 3/6/05), and decided I would do better without it (and with a nice extra $13 in my pocket). So, today, I decided to return it, and when I get to the register, this shaq-fuing guy tells me I can't return the game. I asked him what the hell was with this policy, and he started describing to me a scenario with a NEW game, not an old game.
I must ask, is this some bullshit he was blowing out of his ass, did he think for some reason the game I had brought with me was NEW game despite being in one of those crappy custom EB PS2 cases that represent that the game is USED? Please dear god respond, I still have time to return it.[/quote]
Well, you answered your own question right there. You can't just buy a used game and return it if you don't like it. EB is not a rental store and the more refunds they have to deal with, the more profits they lose. That's why they have a policy against sending used game back for refunds. You have to respect that fact and just deal with it. What you could've done instead was....use a little imagination. Say, maybe, you have a "little bro" (it just happens to be his birthday!) who just won't like Monkey Island but would rather have F-Zero or Zelda Wind Waker or something, and refund it in exchange for that. But, if you just barge in and say "I want my money back", it won't get you nowhere. Though EB is still a national franchise, they are still a used game store, which means they are not strict on policies like retail stores where everything is sealed brand new. They will let you exchange games under the right circumstances...
that's why you always say "hello" and smile when you walk in a store - it's called being a good customer, and it leads to good business. I mean, I've been able to nicely ask workers if I can open up their N64 used game packages to check the condition of the back of games. One worker even gave me a brand new CD case for a PS game I bought because it was broken. If you are nice to them, they will be nice to you as well.
Learn from your mistake, as everyone else does. Next time, make sure you can spare the $13 for Monkey Island