I sold off some games last week. Auctions closed on Monday, most games were sent out on Thursday. Except for one, who told me she was sending me a money order instead of paypal. That always sends off warning bells in my head, as if you're not using paypal, there's more of a chance that I'm dealing with a problem buyer. (not a more likely fraudulent buyer, but a buyer who gives me crap). And voila, I ended up with problems.
I threw out my back over the weekend, which knocked me out through the weekend until yesterday, when I checked my e-mail for the first time since Friday night and received the following e-mails. To make that clear, I'm checking e-mail on April 6.
April 5
HI,JUST WONDERING WHEN YOU WIIL SPIP MY GAME.PAYMENT HAS BEEN RECIEVED.THANKS S*****Y
April 5
HI,THIS IS MY SECOND E-MAIL,WILL YOU PLEASE LET ME KNOW WHEN MY PACKAGE WILL BE SHIPPED,I KNOW PAYMENT HAS BEEN RECIEVED.PLEASE LET ME KNOW ASAP!!TAHNKS S*****Y
April 6
THIS IS MY THIRD E-MAIL!I WOULD REALLY LIKE TO KNOW SOMETHING ABOUT MY GAME,PLEASE HONOR YOUR AGGREMENT&LET ME KNOW ABOUT MY GAME&IF YOU HAVE SHIPPED IT YET!!!!!!!!!! THANKS S*****Y
So far, just your basic capslock-on idiot, which I have infinite patience for, even though I feel she is overdoing it with 3 e-mails in probably less than 24 hours. I sent the folloiwng response at this point.
April 6
Sorry, I've had back trouble this week and have not had a chance to check my mail or e-mail. Assuming you sent me a money order (if you sent me a check, I will have to deposit it and wait until it clears), I will have the game shipped out today or tomorrow. Thank you.
She sends me a response before the day is out.
April 6
I SENT A MONEY ORDER,PLEASE LET ME KNOW BY E-MAIL WHEN YOU SHIP THE GAME!THANKS S*****Y
I'm thinking, we're cool, I'll send the game Friday. But then S*****y starts going psycho on me.
April 6
HI,AGIAN LEFT YOU ANOTHER E-MAIK&YOU HAVE NOT RESPONDED.PLEASE LET ME KNOW IF YOU SHIPPED THE GAME OUT YET.I SENT A MONEY ORDER BY PRIORITY MAIL&I KNOW FOR A FACT IT HAS BEEN RECIEVED.S*****Y
I didn't respond to this. I thought I had it pretty well covered when I said earlier in the day that I'll send the game the same day or the next day. Then I went to sleep, woke up April 7 (today), prepared the game for shipment and was about to go to the post office. (still not welll enough to work, but I'm thinking I gotta get this psycho off my back and have to go to the post office). I checked my e-mail and this is what I had.
April 7
HI,WOULD YOU PLEASE LET ME KNOW WHEN YOU SENT MY PACKAGE OR IF YOU HAVE.I HAVE E-MAILED YOU 6 TIMES&YOU ONLY RESPONDED ONCE.I KNOW YOU RECIEVED MY MONEY ORDER,SO PLEASE SEND MY GAME!!!!KEEP YOUR GOOD REVIEWS.I ORDERD THIS FOR MY SON FOR HIS BIRTHDAY &IT IS COMING SOON.SO PLEASE SEND MY PACKAGE&LET ME KNOW SOMETHING!!!!!!!!!! S*****Y
At this point, I realize this is a complete moron, devoid of all concepts of internet etiquette, realistic shipping times, basic human decency (I mean, I told her I had a back problem, and now she's threatening my feedback). I am now pissed, because I realize my perfect feedback of 49 or whatever is going to be spoiled. Still, because I'm a saintly kinda guy and care about little children, I decide to send the game priority mail, dipping into my pockets for the extra 2 dollars. Then I run some errands (meaning checking the local ebgames/gamestops for the 2 for 1 sale that I've missed all week), and I come home to this.
April 7
HOW MANY E-MAILS DO I HAVE TO SEND YOU TO GET A RESPONSE!!IT IS YOUR OBLIGATION TO SEND MY PACKAGE.PLEASE LET ME KNOW SOMETHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only this, the idiot woman filed a non-receipt of goods complaint. I was beyond pissed. So I started writing her a e-mail, which was.
April 7
Hi.
The game was shipped around 2:20 eastern on April 7.
I have some things I'd like to discuss with you.
First, I responded to your e-mail yesterday, at the first opportunity I've had all week to check my e-mail. Like I wrote yesterday, I injured my back over the weekend and had not been out of bed until yesterday. I wrote to you yesterday that I would check my mailbox and upon seeing your money order, send the game. I opened the money order last night, and I sent the game out at lunchtime today, only to come home later in the day and see two additional e-mails from you plus a conflict resolution notice from ebay.
Second, I'd like to remind you that delivery confirmation is only a notice of delivery to my mailbox. There is no signature involved or any personal interaction between the mail carrier and the addressee. If you doubt that I did not pick up your money order until yesterday, please check with your bank on when the money order is processed. I deposited it right after the trip to the post office, and it should process today or Monday.
Third, even had I picked up the money order on Monday, which according to the tracking number is when it was delivered to my mailbox, I see nothing wrong with a turnaround time of 4 days between receiving payment and shipping the item. In fact, I know that you will agree that there is nothing wrong with a 4 day turnaround since you sent my payment the exact same 4 days after closing of the auction. I saw that you sent the money order last Friday. Should I have claimed a non-paying bidder last Friday when you had not contacted me in days and had not sent payment? Please understand that I'm not a storefront operation, and sometimes real life causes a delay of a day or two.
I did pay extra for priority mail to make up for any delay, and I'm glad I did, since now I understand it is a birthday gift for your son. I wish him a happy birthday and hope he enjoys his game.
Have a nice weekend.
Unfortunately, I reached ebay's word limit and could not finish my e-mail. And that's where this long ass forum post comes in. I'd like to finish my e-mail now, even though the idiot will never see it.
You ing bitch, I realize from your grammar and other language skills that Internet etiquette would be far beyond the scope of your conceptual understanding, but has no one ever told you that it is rude to type in capital letters? In seven straight e-mails? To a man groggily reading e-mail in the hazy light of back pain medication?
Did you not ing give me zero communication in the four days after the auction's close before you sent out a money order? And now you ing file a complaint because there's a four day difference between the money order hitting my mailbox and the game shipping out? Cripes, I should have filed a non-paying bidder complaint last Friday and prevented our interaction, which can only be very limited because it is an interaction between a functioning adult human and a typing monkey.
Do you understand that delivery confirmation means it's in my mailbox, not in my hands? No matter how many times you ing say I received the money order, I haven't received jack shit until I see the ing money order.
I was completely shocked when you revealed to me that you had a son, for I doubted your ability to comprehend the actions required for reproduction. Much like certain pandas, I would not have thought that you know the mechanisms of reproductive processes. I pity your son, once for having you as an example in his road of life, twice for being entered into an education system that has produced you, and thrice for the gene pool of which he is a part.
Thanks. Have a nice day.
I think I feel a little better now. Had I known of the e-mails waiting for me after my post office trip, I would have dumped glitter all over the game before shipping it out.
UPDATE:
I can't believe it. I thought I controlled my temper rather well when I sent my last e-mail. She replies with this.
HI,FIRST OF ALL LET ME SAY I AM VERY SORRY ABOUT YOUR BACK,HOWEVER I SENT YOU SEVERAL E-MAILS&YOU ONLY RESPONDED ONCE,I ONLY ASKED THAT YOU LET ME KNOW SOMETHING ABOUT MY PACKAGE!!IT TOOK MY COMPLAINING TO GET A RESPONSE FROM YOU,ALL YOU HAD TO DO WAS LET ME KNOW SOMETHING AFTER ALL THE E-MAILS I SENT YOU.YOU ONLY SENT ONE,I ASKED YOU TO LET ME KNOW IF YOU HAD SHIPPED IT YET SEVERAL TIMES&YOU NEVER RESPONDED&WHEN YOU FINALLY DID IT WAS WITH ALOT OF ATTITUDE!!THAT IS NOT VERY PROFESOINAL,CONSIDERING YOU NEVER E-MAILED ME ABOUT MY PACKAGE UNTILL NOW.SHIRLEY5261
Did she really expect me to respond to her 4 times a day? I had already told the moron I'd ship either Thursday or Friday. What else does she want? Four replies of "no, I haven't sent it yet, but I'll do it today?"
I sent her this last response.
Hi.
Like I've said, I responded to your e-mails yesterday the one time I checked my e-mails yesterday, for the first time all week. The next time I checked my e-mail was earlier tonight (after having shipped the game by the way), and by then you had sent me FOUR additional e-mails in the span of about 24 hours and had filed a complaint with ebay. I think it is reasonable to expect any person to respond to e-mail about once a day, which is what I did. I had even answered your question about the shipping time frame when I wrote you yesterday. I said I would ship it either that day or today, which I did. You sent two threatening e-mails and filed a complaint AFTER I shipped the game because you expected me to check my ebay e-mail during work hours. I don't think that's reasonable at all.
My biggest point is this. You sent me zero communication after last Tuesday about sending me payment for an auction that ended Monday and sent out payment on Friday. I did not bother you about it last week. I found it reasonable to give you about a week to send payment. You did not give me the same courtesy that I extended to you. Instead you threatend me by e-mail and then filed a complaint, even though I shipped out the game less than 24 hours after sending you a response yesterday letting you know that I will check my mail and ship out the game by today.
Not only have your correspondences been stylistically rude in your use of capital letters, which is the Internet equivalent of screaming in conversation, their content have been threatening. I urge you to read your messages again and see if you find their tones friendly or not. Imagine my shock when I even sent the game via priority mail as a courtesy, only to come home to those four e-mails (three of which were threatening) and a notice from ebay of a complaint. If you found my e-mail earlier today to be unprofessional, I urge you to consider the circumstances in which I wrote those words.
Have a nice weekend.
It's too bad about my feedback really. I'm 99.99% sure this moron will leave me a negative.
I threw out my back over the weekend, which knocked me out through the weekend until yesterday, when I checked my e-mail for the first time since Friday night and received the following e-mails. To make that clear, I'm checking e-mail on April 6.
April 5
HI,JUST WONDERING WHEN YOU WIIL SPIP MY GAME.PAYMENT HAS BEEN RECIEVED.THANKS S*****Y
April 5
HI,THIS IS MY SECOND E-MAIL,WILL YOU PLEASE LET ME KNOW WHEN MY PACKAGE WILL BE SHIPPED,I KNOW PAYMENT HAS BEEN RECIEVED.PLEASE LET ME KNOW ASAP!!TAHNKS S*****Y
April 6
THIS IS MY THIRD E-MAIL!I WOULD REALLY LIKE TO KNOW SOMETHING ABOUT MY GAME,PLEASE HONOR YOUR AGGREMENT&LET ME KNOW ABOUT MY GAME&IF YOU HAVE SHIPPED IT YET!!!!!!!!!! THANKS S*****Y
So far, just your basic capslock-on idiot, which I have infinite patience for, even though I feel she is overdoing it with 3 e-mails in probably less than 24 hours. I sent the folloiwng response at this point.
April 6
Sorry, I've had back trouble this week and have not had a chance to check my mail or e-mail. Assuming you sent me a money order (if you sent me a check, I will have to deposit it and wait until it clears), I will have the game shipped out today or tomorrow. Thank you.
She sends me a response before the day is out.
April 6
I SENT A MONEY ORDER,PLEASE LET ME KNOW BY E-MAIL WHEN YOU SHIP THE GAME!THANKS S*****Y
I'm thinking, we're cool, I'll send the game Friday. But then S*****y starts going psycho on me.
April 6
HI,AGIAN LEFT YOU ANOTHER E-MAIK&YOU HAVE NOT RESPONDED.PLEASE LET ME KNOW IF YOU SHIPPED THE GAME OUT YET.I SENT A MONEY ORDER BY PRIORITY MAIL&I KNOW FOR A FACT IT HAS BEEN RECIEVED.S*****Y
I didn't respond to this. I thought I had it pretty well covered when I said earlier in the day that I'll send the game the same day or the next day. Then I went to sleep, woke up April 7 (today), prepared the game for shipment and was about to go to the post office. (still not welll enough to work, but I'm thinking I gotta get this psycho off my back and have to go to the post office). I checked my e-mail and this is what I had.
April 7
HI,WOULD YOU PLEASE LET ME KNOW WHEN YOU SENT MY PACKAGE OR IF YOU HAVE.I HAVE E-MAILED YOU 6 TIMES&YOU ONLY RESPONDED ONCE.I KNOW YOU RECIEVED MY MONEY ORDER,SO PLEASE SEND MY GAME!!!!KEEP YOUR GOOD REVIEWS.I ORDERD THIS FOR MY SON FOR HIS BIRTHDAY &IT IS COMING SOON.SO PLEASE SEND MY PACKAGE&LET ME KNOW SOMETHING!!!!!!!!!! S*****Y
At this point, I realize this is a complete moron, devoid of all concepts of internet etiquette, realistic shipping times, basic human decency (I mean, I told her I had a back problem, and now she's threatening my feedback). I am now pissed, because I realize my perfect feedback of 49 or whatever is going to be spoiled. Still, because I'm a saintly kinda guy and care about little children, I decide to send the game priority mail, dipping into my pockets for the extra 2 dollars. Then I run some errands (meaning checking the local ebgames/gamestops for the 2 for 1 sale that I've missed all week), and I come home to this.
April 7
HOW MANY E-MAILS DO I HAVE TO SEND YOU TO GET A RESPONSE!!IT IS YOUR OBLIGATION TO SEND MY PACKAGE.PLEASE LET ME KNOW SOMETHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only this, the idiot woman filed a non-receipt of goods complaint. I was beyond pissed. So I started writing her a e-mail, which was.
April 7
Hi.
The game was shipped around 2:20 eastern on April 7.
I have some things I'd like to discuss with you.
First, I responded to your e-mail yesterday, at the first opportunity I've had all week to check my e-mail. Like I wrote yesterday, I injured my back over the weekend and had not been out of bed until yesterday. I wrote to you yesterday that I would check my mailbox and upon seeing your money order, send the game. I opened the money order last night, and I sent the game out at lunchtime today, only to come home later in the day and see two additional e-mails from you plus a conflict resolution notice from ebay.
Second, I'd like to remind you that delivery confirmation is only a notice of delivery to my mailbox. There is no signature involved or any personal interaction between the mail carrier and the addressee. If you doubt that I did not pick up your money order until yesterday, please check with your bank on when the money order is processed. I deposited it right after the trip to the post office, and it should process today or Monday.
Third, even had I picked up the money order on Monday, which according to the tracking number is when it was delivered to my mailbox, I see nothing wrong with a turnaround time of 4 days between receiving payment and shipping the item. In fact, I know that you will agree that there is nothing wrong with a 4 day turnaround since you sent my payment the exact same 4 days after closing of the auction. I saw that you sent the money order last Friday. Should I have claimed a non-paying bidder last Friday when you had not contacted me in days and had not sent payment? Please understand that I'm not a storefront operation, and sometimes real life causes a delay of a day or two.
I did pay extra for priority mail to make up for any delay, and I'm glad I did, since now I understand it is a birthday gift for your son. I wish him a happy birthday and hope he enjoys his game.
Have a nice weekend.
Unfortunately, I reached ebay's word limit and could not finish my e-mail. And that's where this long ass forum post comes in. I'd like to finish my e-mail now, even though the idiot will never see it.
You ing bitch, I realize from your grammar and other language skills that Internet etiquette would be far beyond the scope of your conceptual understanding, but has no one ever told you that it is rude to type in capital letters? In seven straight e-mails? To a man groggily reading e-mail in the hazy light of back pain medication?
Did you not ing give me zero communication in the four days after the auction's close before you sent out a money order? And now you ing file a complaint because there's a four day difference between the money order hitting my mailbox and the game shipping out? Cripes, I should have filed a non-paying bidder complaint last Friday and prevented our interaction, which can only be very limited because it is an interaction between a functioning adult human and a typing monkey.
Do you understand that delivery confirmation means it's in my mailbox, not in my hands? No matter how many times you ing say I received the money order, I haven't received jack shit until I see the ing money order.
I was completely shocked when you revealed to me that you had a son, for I doubted your ability to comprehend the actions required for reproduction. Much like certain pandas, I would not have thought that you know the mechanisms of reproductive processes. I pity your son, once for having you as an example in his road of life, twice for being entered into an education system that has produced you, and thrice for the gene pool of which he is a part.
Thanks. Have a nice day.
I think I feel a little better now. Had I known of the e-mails waiting for me after my post office trip, I would have dumped glitter all over the game before shipping it out.
UPDATE:
I can't believe it. I thought I controlled my temper rather well when I sent my last e-mail. She replies with this.
HI,FIRST OF ALL LET ME SAY I AM VERY SORRY ABOUT YOUR BACK,HOWEVER I SENT YOU SEVERAL E-MAILS&YOU ONLY RESPONDED ONCE,I ONLY ASKED THAT YOU LET ME KNOW SOMETHING ABOUT MY PACKAGE!!IT TOOK MY COMPLAINING TO GET A RESPONSE FROM YOU,ALL YOU HAD TO DO WAS LET ME KNOW SOMETHING AFTER ALL THE E-MAILS I SENT YOU.YOU ONLY SENT ONE,I ASKED YOU TO LET ME KNOW IF YOU HAD SHIPPED IT YET SEVERAL TIMES&YOU NEVER RESPONDED&WHEN YOU FINALLY DID IT WAS WITH ALOT OF ATTITUDE!!THAT IS NOT VERY PROFESOINAL,CONSIDERING YOU NEVER E-MAILED ME ABOUT MY PACKAGE UNTILL NOW.SHIRLEY5261
Did she really expect me to respond to her 4 times a day? I had already told the moron I'd ship either Thursday or Friday. What else does she want? Four replies of "no, I haven't sent it yet, but I'll do it today?"
I sent her this last response.
Hi.
Like I've said, I responded to your e-mails yesterday the one time I checked my e-mails yesterday, for the first time all week. The next time I checked my e-mail was earlier tonight (after having shipped the game by the way), and by then you had sent me FOUR additional e-mails in the span of about 24 hours and had filed a complaint with ebay. I think it is reasonable to expect any person to respond to e-mail about once a day, which is what I did. I had even answered your question about the shipping time frame when I wrote you yesterday. I said I would ship it either that day or today, which I did. You sent two threatening e-mails and filed a complaint AFTER I shipped the game because you expected me to check my ebay e-mail during work hours. I don't think that's reasonable at all.
My biggest point is this. You sent me zero communication after last Tuesday about sending me payment for an auction that ended Monday and sent out payment on Friday. I did not bother you about it last week. I found it reasonable to give you about a week to send payment. You did not give me the same courtesy that I extended to you. Instead you threatend me by e-mail and then filed a complaint, even though I shipped out the game less than 24 hours after sending you a response yesterday letting you know that I will check my mail and ship out the game by today.
Not only have your correspondences been stylistically rude in your use of capital letters, which is the Internet equivalent of screaming in conversation, their content have been threatening. I urge you to read your messages again and see if you find their tones friendly or not. Imagine my shock when I even sent the game via priority mail as a courtesy, only to come home to those four e-mails (three of which were threatening) and a notice from ebay of a complaint. If you found my e-mail earlier today to be unprofessional, I urge you to consider the circumstances in which I wrote those words.
Have a nice weekend.
It's too bad about my feedback really. I'm 99.99% sure this moron will leave me a negative.