I have edited this previous post to tone it down a bit. I do not want to be on bad terms with LRG.
That said, I am displeased with this company's service thus far. I have been in communication with them and I feel like they take very little if any responsibility for ensuring the condition on arrival of the games they sell. I purchased the only option that would offer protection during shipping and they failed to include it. When I complain the official response seems to be that box protectors are not meant to protect the game during shipping (even though they DO come on the games and are the ONLY option offered that would protect the games during shipping), and that therefore LRG isn't at fault for any damage that occurred from them failing to include the box protectors.
Supposedly, I should have paid $5 for a hard cardboard box with hard sides for the games to bang around in during shipping, because LRG feels this is better than a flexible padded envelope. If I had paid the $5 for the box it might have increased the damage to the games, and it's certainly not better than a padded mailer with box protectors, but either way LRG does not accept responsibility for any subsequent flaws from improper handling/packaging, as near as I can tell. I don't understand how a company can offer only 1 protection option for shipping (a $5 cardboard box) that won't protect the items properly, but have another protection option (box protectors) that would protect the items during shipping, and claim it's not for during shipping (even though they DO put it on the games for shipping) and that therefore any damage from forgetting to include it is not their fault. I fee that a company which markets almost exclusively to dealers and collectors could work a bit harder to make sure the 100% of their customers who expect minty games will actually receive their games in nice condition. I don't think most people would mind spending the unbelievable $2 per box protector if LRG would accept some responsiblity for making sure it was applied to the game, and acknowledge that there is a minimal level of packaging/handling that should be required for a game like this. At the very least, there should be a reasonable option that someone could trust to have a reasonable percentage chance of getting the game to them without it rubbing and bumping against of other games in transit.
That's all I'm going to say on the matter and I hope LRG is big enough to accept some very sincere and metered criticism about their business.