Dear Live Search Club Participant,
A few players like you have had their score reset. The Live Search Club screens game play against criteria meant to identify likely use of bots, macros, or other automated programs to play the games. Those types of activity violate the terms of use of our service. When a user account has triggered these criteria, the Live Search Club cancels any prize orders and discontinues ticket accruals for the account.
After you placed your order, you should have received a confirmation number, a follow-up confirmation email, and points should have been deducted from your account.
If you did not receive a confirmation number and points were not deducted from your account, then your order was not placed. Place your order again. Be sure you are signed in when placing your order.