Microsoft now receiving 2,500 broken 360s per day in UK alone?

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New complaints claim out-of-country repair centres are now being used due to unprecedented demand

Microsoft’s UK repair centre in Havant is now redistributing faulty consoles to foreign repair centres in order to clear an overwhelming backlog and keep up with the 1,500 to 2,500 Xbox 360s arriving at its doors on a daily basis, according to customer reports.



According to Lee Sherman (Gamertag, Toxic Daywalker), who sent us details of his horrible experience, his Xbox 360 had been sent to Prague for repair, which has extended the repair time considerably.

He talks of how three weeks and repeated phone calls yielded no further clues to the status of his repair, with customer service representatives merely telling him that it would be “returned shortly”.

Lee even claims that when he asked to speak to the repair centre direct, he was told this wasn’t possible because they don’t have phones... However, using a directory enquiry service he was able to obtain the number for the repair centre, where he was shocked to learn that his console was actually in Prague, not Havant as Microsoft customer service reps had claimed.

Additionally, the call to the Havant repair centre revealed some other worrying stats: “A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair,” Lee told us, going on to add, “[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!”

Comments from users on the Xbox.com forum reveal similar woes, and some have also discovered their consoles are indeed in repair centres outside of the UK: “I just spoke to the customer support people because my 360 has been gone since the 8th of June,” says forum user, LordBrown in a post dated 23rd of June. “Apparently because of the backlog in Havant they’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.”

From the sounds of things it seems Microsoft is fighting a losing battle on this front, as more and more units flood in for repair. It kind of reminds of that bit in Santa Claus The Movie when all of those defective wooden toys started falling apart…

We connected Microsoft this morning, however we’re still waiting for an official response. We’ll let you know the moment we hear anything. Lastly, we’d also like to point you to our continuing Xbox 360 hardware failure survey, which is now approaching 5000 entries. Click here to head over and fill it out now, if you haven’t done so already.



Source
 
Yeah, saw the news. There's also an article at 1Up with someone on his 12th 360.

I'll copy and paste my reply from there to here.

Why do you all continue to support MS consoles when they break down so much?? Despite me being a big PlayStation fan and always enjoying the PlayStation experience (over 50% of my collection is PlayStation), if I had to replace one of my PlayStation consoles/handhelds twice (meaning on my third), within 3-4 years, I'd be really ticked off and would drop the PlayStation brand instantly. I was a big fan of the original Xbox at launch (It was my main console too), but since it gave me problems and I have to replace my console a 2nd time, I just gave up and went back to PlayStation. I gave MS another chance with the 360, but after getting the red ring of death and having problems with my 2nd 360 (which is now out of warranty, so if it breaks, I'm screwed), I just said forget it and about a PS3 (don't regret it one bit). If my 360 dies again, I'm selling off all my 360 stuff and buying a Wii.
 
I had heard somewhere of a 30% failure rate...I will see if I can locate a link.

Regardless, IMO it is still the best of th 3 consoles out there right now. The Wii is fun in short bursts, and the PS3 has the potential to rival the 360 once they get more quality games out there. But right now, I still love the 360 and can't wait for the 65nm chipset, so I can upgrade.
 
I'm still waiting for Shinji Mikami (RE/RE4 director) to come out and bash the 360's hardware like he did to the PS2. He also said he'd cut his head off if RE4 went to the PS2. Then again, I doubt he even has a 360.


[quote name='Dr Mario Kart']How else are they gonna get 10M shipped? ho ho ho[/QUOTE]

Channel stuffing ^_^

BTW does anyone know if i'll get lifetime warranty from Costco since I bought it before they changed the rule or do I only get 2 years since purchase now? If mine breaks i'll probably try the X-clamp, if not then i'll just wait until the new chips come out and hopefully they have this shit sorted out.
 
[quote name='Dr Mario Kart']Actually, Mikami had recently said in an interview:
[/B][/QUOTE]Eventually, he probably will complain, but he's had hatred towards Sony for who knows how long. In that same interview, he also blasted Kingdom Hearts for outselling his RE remake. I don't care, Mikami is an idiot.

[quote name='Number83']Regardless, IMO it is still the best of th 3 consoles out there right now. The Wii is fun in short bursts, and the PS3 has the potential to rival the 360 once they get more quality games out there. But right now, I still love the 360 and can't wait for the 65nm chipset, so I can upgrade.[/QUOTE]I doubt the 65nm chip will help as much as people say. Oh course it will keep the console cooler, the entire motherboard of the console is still a big mess, waiting for failures to occur. MS just needs to completely re-design the hardware, but since they are a software company, I highly doubt things will get much better.

In my case, I feel 360 has some good games, but it's around par with PS3 in my case IMO (I hate Gears, Dead Rising, Rare, and most every single shooter on 360. Most genres I like most suck on both PS3 and 360 right now). If my next gen consoles were giving me problems, I'd gladly go back to playing my massive PS2 backlog of games which could last me several generations (plus, no console will ever top the greatness of PS1 and PS2).
[quote name='daroga']Wow, the 360 is becoming the PS2 of this generation. Why can't we just get systems that work and last?[/QUOTE]Uh, no. At least many people still have their launch PS2 lasting and many of its failures were minor (such as not reading CD based games, because the laser became mis-aligned). However, many PS2 failures didn't occur for at least 2-3 years, meaning most got their enjoyment out of it. Also, at least Sony worked hard on improving the PS2 (there are so many models of the PS2, it's crazy where the newer models had next to no failures). The 360's maximum life expectancy is 360 days and MS barely seems to be making any improves, just sitting on their ass letting failures go on and taking money out of peoples pockets. Most people who had their PS2 die had another console die on them before. There are many whose 360 was the first console to die on them.
 
[quote name='daroga']Wow, the 360 is becoming the PS2 of this generation. Why can't we just get systems that work and last?[/quote]

because they try to make systems with cheap parts.. instead of quality parts... after 3-4 system replacements, I would leave the 360 market...having ANYTHING that costs 500 bucks break that many times...
 
[quote name='Dr Mario Kart']Actually, Mikami had recently said in an interview:
[/B][/QUOTE]

I saw that interview, the guy is a hypocrite. He's probably still bitter that Kingdom Hearts outsold his games.
 
[quote name='The Mana Knight']Uh, no. At least many people still have their launch PS2 lasting and many of its failures were minor (such as not reading CD based games, because the laser became mis-aligned). However, many PS2 failures didn't occur for at least 2-3 years, meaning most got their enjoyment out of it. Also, at least Sony worked hard on improving the PS2 (there are so many models of the PS2, it's crazy where the newer models had next to no failures). The 360's maximum life expectancy is 360 days and MS barely seems to be making any improves, just sitting on their ass letting failures go on and taking money out of peoples pockets. Most people who had their PS2 die had another console die on them before. There are many whose 360 was the first console to die on them.[/quote]Uh, yes. The DREs with the PS2 were vast, and wouldn't even be fixed by Sony until after a class-action lawsuit.

Would you rather have your system die within its warranty period or in 2 years "after you got your enjoyment out of it"? I'm not defending Microsoft's shoddy console here, but to say that Sony always makes top-notch hardware is laughable.
 
[quote name='The Mana Knight']if I had to replace one of my PlayStation consoles/handhelds twice (meaning on my third), within 3-4 years, I'd be really ticked off and would drop the PlayStation brand instantly.[/QUOTE]
Well if you happened to have bought the PS2 that I did, I think you'd probably be hawking Nintendo products right now.

[quote name='The Mana Knight']Uh, no. At least many people still have their launch PS2 lasting and many of its failures were minor (such as not reading CD based games, because the laser became mis-aligned). However, many PS2 failures didn't occur for at least 2-3 years, meaning most got their enjoyment out of it.[/QUOTE] Like clockwork, Spring of every year my 30001 PS2 gets DRE's on DVD-based games (aka 95% of games.) After paying ~$40 to send it 4 times, Sony has stopped fixing what is obviously their fault for free, so now I have to try to fix it myself. Not once did they send me a different PS2, i.e. one that wouldn't break in another year. Instead they temporarily "fix" the old one, fully knowing that the problem is going to crop back up again. From what I've read they fixed the DRE problem in the 30001-R model, but in their infinite kindness they never saw fit to send me one.

Also, at least Sony worked hard on improving the PS2 (there are so many models of the PS2, it's crazy where the newer models had next to no failures).
Click to expand...
An outright lie. This might be true with the later fat PS2s, but people have had plenty of problems with their PS2 slims.
 
In the UK alone? I don't know what their sales figures are like, but 2,500 per day adds up to 450,000+ consoles to repair each year (if those estimates are to be believed).
 
[quote name='The Mana Knight']
Uh, no. At least many people still have their launch PS2 lasting and many of its failures were minor (such as not reading CD based games, because the laser became mis-aligned). However, many PS2 failures didn't occur for at least 2-3 years, meaning most got their enjoyment out of it. Also, at least Sony worked hard on improving the PS2 (there are so many models of the PS2, it's crazy where the newer models had next to no failures). The 360's maximum life expectancy is 360 days and MS barely seems to be making any improves, just sitting on their ass letting failures go on and taking money out of peoples pockets. Most people who had their PS2 die had another console die on them before. There are many whose 360 was the first console to die on them.[/QUOTE]

Viral Marketer, Re-Confirmed.

This guy is a trip. He conveniently forgets that it took a class action lawsuit for Sony to start repairing those droves of DRE PS2s for free, and that didn't happen until almost 2004. Not to mention pulling some magical 360 day lifespan number out for the 360. Microsoft is not profiting off the hardware failures. If they were, do you think they'd have extended the warranties for all hardware to a year? Do you think they'd be sending people coffins and repairing/replacing for free? Do you even think? Stop being such a tool.

It sucks that it happened in the first place, but at least MS responded quickly with free repairs. Mine was returned in about a week when it Red Ringed, and I got a whole new system.
 
Having set up, maintained, and worked on many PS1s and PS2s that belonged to friends while back in college, I have to say that the number of DREs I saw over the period of four years across many different models was staggering. Out of at least 9 different PS2s, both launch consoles through the latest slim model at the time, they all had moderate to major problems. Granted this is all anecdotal but there have been very few PS2 models I have come across that haven't been crippled quite well by DREs. The PS1s had fewer DREs overall outside of the early units (thank god!) though so that was a bit of a benefit although we mostly used the PS2s for the BC considering the size of the lounge itself.

If that's the case then why in the world would I buy a 360 when it's still having certain hardware problems? Why would I do that when I waited until I could pick up a PS2 for $50 because of the early- and mid-life hardware issues?

It's not because of hardware failure, oddly enough. It's mostly because Sony has ~always~ fought me, my brother, and my friends when it came to repairs. Sony wanted $200 + S/H both ways to repair my launch PS1 way back when even when I was still under their own warantee. When my brother's PS2 failed under warantee they wanted $170 + S/H both ways as well. And my friends? Same deal. Before the class action Sony wouldn't hear any of it and constantly refused to honor their own warantee that came with the system (hence the reason everyone has long since moved to EB/GS, Best Buy, etc. warantees).

Microsoft, on the other hand, has repaired all three of my friends' 360's for free without any question whatsoever. Just two minutes on the phone, paid shipping both ways, and a coffin sent out that day. It also helped that the systems were back within two weeks despite everyone living in a completely different part of the US.


Do I love Microsoft? Nope, but I can at least trust them enough to honor their screw-ups. Do I hate Sony? No, not at all, but I won't buy any more Sony consoles until at least two years in or until massive price drops. I can deal with hardware failure (I can fix most laser misalignments on a PS2 now thanks to some easy, excellent guides) but I like when I don't have to fight tooth-and-nail for a company to honor their warantee because they tell their CS department to act as if their products are heaven-sent.
 
[quote name='mykevermin']In the UK alone? I don't know what their sales figures are like, but 2,500 per day adds up to 450,000+ consoles to repair each year (if those estimates are to be believed).[/quote]

I was wondering the same thing, they can't have even sold this many in England. Either way, I feel like the number of terminal malfunctions is something that electronics companies should need to report to consumers.


As for the PS2, while it wasn't good, it clearly was not nearly as bad as this.
 
[quote name='pete5883']An outright lie. This might be true with the later fat PS2s, but people have had plenty of problems with their PS2 slims.[/QUOTE]No, you just don't know how to properly take care of consoles. Sony stuff doesn't break when taken good care of (I have so many Sony Electronics and products in my household its crazy, and NONE has broken). Take a look on Wikipedia, it lists all the different versions of the PS2 console. Many of them completely re-designed the circuit board, console itself, used different parts, etc. How many slim PS2s do I hear die?? After the initial batch on release, I've heard next to none at the 50+ forums I post at, some of them happen to be BIG TIME PlayStation sites. There's just no failure as serious as the 360. The difference was, people were only making a big fuss because PS2 was very mass market, compared to the 360 which is strictly for the hardcore gamer.

Guess what, I played my fat PS2 for over 1500 days in a row, and it still works PERFECTLY right NOW.
[quote name='Kapwanil']Having set up, maintained, and worked on many PS1s and PS2s that belonged to friends while back in college, I have to say that the number of DREs I saw over the period of four years across many different models was staggering. Out of at least 9 different PS2s, both launch consoles through the latest slim model at the time, they all had moderate to major problems. Granted this is all anecdotal but there have been very few PS2 models I have come across that haven't been crippled quite well by DREs. The PS1s had fewer DREs overall outside of the early units (thank god!) though so that was a bit of a benefit although we mostly used the PS2s for the BC considering the size of the lounge itself.

If that's the case then why in the world would I buy a 360 when it's still having certain hardware problems? Why would I do that when I waited until I could pick up a PS2 for $50 because of the early- and mid-life hardware issues?

It's not because of hardware failure, oddly enough. It's mostly because Sony has ~always~ fought me, my brother, and my friends when it came to repairs. Sony wanted $200 + S/H both ways to repair my launch PS1 way back when even when I was still under their own warantee. When my brother's PS2 failed under warantee they wanted $170 + S/H both ways as well. And my friends? Same deal. Before the class action Sony wouldn't hear any of it and constantly refused to honor their own warantee that came with the system (hence the reason everyone has long since moved to EB/GS, Best Buy, etc. warantees).

Microsoft, on the other hand, has repaired all three of my friends' 360's for free without any question whatsoever. Just two minutes on the phone, paid shipping both ways, and a coffin sent out that day. It also helped that the systems were back within two weeks despite everyone living in a completely different part of the US.


Do I love Microsoft? Nope, but I can at least trust them enough to honor their screw-ups. Do I hate Sony? No, not at all, but I won't buy any more Sony consoles until at least two years in or until massive price drops. I can deal with hardware failure (I can fix most laser misalignments on a PS2 now thanks to some easy, excellent guides) but I like when I don't have to fight tooth-and-nail for a company to honor their warantee because they tell their CS department to act as if their products are heaven-sent.[/QUOTE]Not a single person told me that Sony charged for their repairs. Even those who might have had their PS2 broke, the most they had to pay was shipping once. MS was the same way you explained above with the Thomson drive in the original Xbox.
[quote name='jer7583']Viral Marketer, Re-Confirmed. [/quote]Uh, no. I'm just a Gamer Advisory Panel member for Sony Computer Entertainment, who wears his PlayStation hat in public proudly. That's the furthest I go.
It sucks that it happened in the first place, but at least MS responded quickly with free repairs. Mine was returned in about a week when it Red Ringed, and I got a whole new system.
Click to expand...
Then tell me why there have been many who it took 2 weeks to receive a coffin? Tell me why many were without their 360 for over a month during the repair process? I can show you stories on Xbox.com, Neo GAF, and many other forums. How many people have talked about their horrible experience calling 1-800-4MyXbox, then dealing with some Indian people or something (who MS outsourced part of their customer service to. This occurs after speaking to Max) who have a heavy accent and can barely speak any English (I got one of those)?
 
[quote name='The Mana Knight']Guess what, I played my fat PS2 for over 1500 days in a row, and it still works PERFECTLY right NOW.[/quote]Congrats. That proves nothing. The PS2 had a huge hardware failing and your anecdotal story of one system doesn't disprove that. The above accounts of not honoring warranties and class-action lawsuits just had fuel to this fire.

Open your eyes, buddy. You don't need to throw a PS2 down the stairs to have it received a DRE. In fact, you don't need to do anything with it. It just happens. It's called defective hardware.
 
the PS2 and 360 have a lot in common... both had hardware issues and both were the first console out of the generation...
 
[quote name='DJSteel']the PS2 and 360 have a lot in common... both had hardware issues and both were the first console out of the generation...[/quote]*cough*Dreamcast*cough*
 
[quote name='daroga']Congrats. That proves nothing. The PS2 had a huge hardware failing and your anecdotal story of one system doesn't disprove that. The above accounts of not honoring warranties and class-action lawsuits just had fuel to this fire.[/quote]I have better things than to listen to a Nintendo nerd like you anyway. You don't own a PS2 anyway so I already consider all your posts invalid.

Open your eyes, buddy. You don't need to throw a PS2 down the stairs to have it received a DRE. In fact, you don't need to do anything with it. It just happens. It's called defective hardware.
Click to expand...
My PS2 has been moved around several times (I go back and forth between college and home), been to several DDR club events (being left on for a while), etc. and STILL works perfectly and it isn't defective. Like I said before, the 360 failure is worse and the original Xbox was just as bad as PS2 (if not worse). It just didn't seem as bad because its userbase wasn't as large as PS2.

Btw, I have tons of friends with PS2 consoles, and like only 5% of them died. I know many who dropped theirs and it still worked.

I still have the pics as to what happened to me:
360redlights3.jpg


Don't get me wrong, I really enjoy my 360, but I'm a little pissed because if mine dies again, I'm fucked (since it is out of warranty).
 
I love the Mana Knight.

His retort to everyone is, essentially, "THAT'S JUST TESTIMONIAL, EAT A COCK."

And then he shows his red lights - evidence just as testimonial if not more so, mind you - offering it up as cold hard fact and logic against the company that - I'm pretty sure - rescued him from being brought up by wolves, allowing him to drink at their great milky breast.
 
I had a problem with a fat PS2 (wouldn't read CDs) but my slim has been running perfectly since I bought it when the slims came out.

I'm on my 2nd 360 already and it is going to break - the sound is spotty (only during game play - never during movies so it's a system problem, not a bad connection), the tray never opens or closes without some gentle nudging and once I play a game or movie and exit back to the dashboard, my camera and HD-DVD drive no longer get recognized unless I completely shut down and wait like an hour (a quick reboot doesn't fix anything). It sucks but I really like my 360 when it works...
 
I like to comment about my PS2!!!

So here goes.

Launch PS2 baby, still works perfectly.

Also, have never known someone who had a PS2 "die" or "DRE" other than on online forums.
 
[quote name='The Mana Knight']I have better things than to listen to a Nintendo nerd like you anyway. You don't own a PS2 anyway so I already consider all your posts invalid.[/quote]*hugs* For the record, I had a PS2 (slim). I played the few games I wanted to for it and sold it.

Looking to my game collection, you'd see a lot of Nintendo, Microsoft, and *gasp* Sony products! What? How can this be? Why would I own any Sony products since I have an illogical hate of everything they stand for?! Oh wait, I don't.

We've determined I have no bias. Now how about you, buddy? :)
 
I have a 2 month-old slim PS2. Still kickin'!

Relevant? Didn't think so.

Anyway, in my experience, I've never had a console die on me, though my NES has issues at times and Nintendo has abandoned me by not giving out 72-pin connectors for free anymore. Therefore, I claim that all these "hardware failures" are fake.

As far as the numbers go, PAL has only seen the release of some 3.5 million 360s or thereabouts, so if the UK numbers are to be believed, that's gotta be a significant failure rate for that country alone.
 
Actually, one game did give me a DRE.
Taiko Drum Master, and I read online that it had problems on fat PS2s.

So I stuck two pieces of tape on the middle of the disc and then it played fine.

Better than turning my original PSX upside down to play games, hehe.
 
[quote name='dallow']Actually, one game did give me a DRE.
Taiko Drum Master, and I read online that it had problems on fat PS2s.

So I stuck two pieces of tape on the middle of the disc and then it played fine.

Better than turning my original PSX upside down to play games, hehe.[/quote]hehe, the solutions to these problems always make me laugh.

The best had to be those 360 demo discs that didn't work unless you boiled them in water. I still don't know which is more surprising to me. That boiling them worked, or that someone thought, "Hey, I'll boil this in water and try it!"
 
Or the "wrap your dead 360 up in a towel' trick (and it actually works!)

I'm glad there are people out there who think this way. ;)
 
Launch systems I still have, that have given me NO problems:
PS2
Dreamcast
XB360
N64
PSP
DS Lite
Wii

I guess I'm one lucky SOB that none of these have crapped out on me. I'm not disputing the failure rates of any of these systems, but to those of you who are arguing about it...remember this: it's all a crap-shoot. There are tons of dudes out there who have working PS2s and broken 360s...but the opposite is certainly true as well.

EDIT: spelling
 
360 has lots of problems.

Wii has some minor graphical glitches going on. (even on seemingly new systems)

PS3 rolling like a tank. No one here has complained that one has died on this board. One thread came out recently, but the kid was just confused because the fan was so quiet! hehe
 
[quote name='The Mana Knight']I have better things than to listen to a Nintendo nerd like you anyway. You don't own a PS2 anyway so I already consider all your posts invalid.

My PS2 has been moved around several times (I go back and forth between college and home), been to several DDR club events (being left on for a while), etc. and STILL works perfectly and it isn't defective. Like I said before, the 360 failure is worse and the original Xbox was just as bad as PS2 (if not worse). It just didn't seem as bad because its userbase wasn't as large as PS2.

Btw, I have tons of friends with PS2 consoles, and like only 5% of them died. I know many who dropped theirs and it still worked.

I still have the pics as to what happened to me:
360redlights3.jpg


Don't get me wrong, I really enjoy my 360, but I'm a little pissed because if mine dies again, I'm fucked (since it is out of warranty).[/QUOTE]

Calm down and stop attacking everyone who says anything at all remotely negative about Sony. Unless you work for them, this type of vitriol is unnecessary and more than a little unnerving.

I love the PS2. It's a great system, and it's been more than worth the hassle. I've only owned Sony consoles since I bought my original Playstation. I do not have a current gen system.

However, I've had four different PS2, and it looks like I'll have to get a fifth in the next month or so. The first three systems all suffered crippling DREs on both DVDs and CDs within a year and a half of my initial purchase. Luckily, I bought the system from Best Buy, and had their warranty, so it was no trouble to replace them. I currently have a slim, and its controller ports have decided to only work about 2/3rds of the time. So, it's going back to Best Buy this weekend.

Anecdotal evidence? Sure, but it comes from someone who takes impeccable care of his system. I have a friend who has a still-working launch system, so I can't fully project my experience out to the general public. I just know that having a PS2 has been a hassle, and because of it, I am very wary when I hear similar kinds of stories about the 360.
 
You wonder if ms is just rotating the same 20-30% of lemons. Trying to fix them up only to have them soon fail - with many of the same gamers. Which adds to the whole perception that the system is poor in longevity.
And if it is the same ones over and over again, ms needs to scrap them, because the pr (and obvious tech support strain) isn't worth it.
 
[quote name='organicow']...remember this: it's all a crap-shoot. There are tons of dudes out there who have working PS2s and broken 360s...but the opposite is certainly true as well.

EDIT: spelling[/quote]

Oh, most definitely. It's mostly "Dueling Anecdotes", for the most part. In the end you just make your purchases and base your opinions on what you've experienced more than anyone else. Still, it makes for a lively discussion rather than doing work. ;)

It also doesn't help that, particularly in Sony's case and elsewhere, I always seem to get stuck with poor CS reps. Well, either that or the handful of memorable ones are all just horrific. :lol:
 
[quote name='The Mana Knight']Although I hate the site this comes from more than anything, I just had to post this:

redraz2.jpg


All it needs is Peter Moore's face.[/QUOTE]

That's *fantastic*.

I was thinking about how many PS2 systems I went through, and came up with 3 (the first bought on launch).

The first died when I soldered through (!!!) the motherboard trying to install a mod chip.

The second never died, but had some issue where DNAS wouldn't work on it; when I got my FFXI beta kit from Sony, it wouldn't allow me to connect online. As a result, I sent it in to them, and they sent me a refurb.

That refurb is still sitting in my closet for the occasional Guitar Hero session. I've had good experiences with PS2, recognize I'm likely one of the few, and also recognize that I fucked up my own PS2 (the first one) without Sony's help.

OTOH, my 360 died early this year (during a freak rash of shit breaking, like my iPod, HDTV, DSL). Now, MS handled it very well, and the whole process took 2-3 weeks (not as fast as Apple or Sony, but fast).

Just this past week, I noticed that my Wii had the graphical "ripping" effect (or whatever it's called), and it went out in the mail yesterday morning.

Now, to be sure, I'm not a slob, and I'm not clumsy, so outside of the PS2 (and the iPod shuffle that ended up in the laundry), these items aren't breaking from overuse or being used as a football.

I'm really paranoid about my PS3; thus far, they've been lucky enough to be spared the failures the way 360 and Wii have. Nevertheless, I'm worried that, if it dies, I'll get some wonky-ass Emotion Engine-less console back in the mail.
 
[quote name='Scrubking']So when is someone going to class action M$? It's about time no?[/quote]Why? They're fixing them for free in warranty. It's not been long enough to try to get them to start fixing things outside of warranty... yet.
 
Here's what I don't get:

PS2 had failures, yes. So what did Sony do? They made a *very* rock solid system in the PS3. I've yet to hear the massive amounts of stories of it breaking that I have heard on the 360. A testimonial to the sturdyness of it is that people leave it on for hours, if not days, folding.

Would you leave your 360 on overnight to fold? I guarantee anyone in this thread would say no, because you'd wake up to the red rings. So PS2 sucked, PS3, doing awesome, Sony seemed to have learned from their mistakes.

Xbox had failures, most notably that shitty DVD drive that they stealth replaced. Lots of people's original Xbox's died, I know mine sure did, and there may have been other problems. At the time, people were pissed. Flash forward to the 360, and what happens? MS makes an even worse system. I waited a year after launch to get mine, thinking the bugs in the launch unit would be worked out, but nope, nothing has changed.

The funny thing was if Sony's PS3's were breaking like this everyone would be shitting all over them, but because it's Microsoft, they somehow get a pass? I don't give a shit how good the games are, or the online service is, if your hardware is so shitty it keeps breaking on me so I can't even enjoy it, it's all a non factor. Yea, Gears of War was fun, but did I get to finish it? No, because MS sent me a shitty console back to replace my old one. I don't care if they give free shipping and free repairs, for $400, it better fucking work out of the box for quite awhile.

I shudder to think what MS's next system will be like - will it simply just explode for no reason? Can you not leave it on for more than 20 minutes?

I'm just not sure why gamers give Microsoft a pass for making this shitty hardware, twice in a row now. I will probably never go near Microsoft's next system until at least 3 years has gone by - let everyone else beta test it.
 
Roufuss: Is anyone giving the 360 a pass? The failure rates (even anecdotal) are totally unacceptable. I mean, it's a fun system but I shouldn't have to worry about it breaking every 15 minutes.

I do commend Sony for apparently making something rock-solid in the PS3. I'll be interested to see how it does for the long-haul, but it looks good at this point.
 
[quote name='daroga']Roufuss: Is anyone giving the 360 a pass? The failure rates (even anecdotal) are totally unacceptable. I mean, it's a fun system but I shouldn't have to worry about it breaking every 15 minutes.

I do commend Sony for apparently making something rock-solid in the PS3. I'll be interested to see how it does for the long-haul, but it looks good at this point.[/QUOTE]

From what I see, plenty of people are - whenever reports come in that it's breaking like crazy and it's generally shitty hardware, you always see people saying "Oh man, but it has such awesome games, so it's cool" - that's giving it a pass.

I mean, think if this was Sony's PS3 that had all these failure rates, and gamers everywhere would be eating them alive worse than they are now. But since it's Microsoft, we don't really hear a peep other than the people whose system's DID break - most people's systems that break go through the perpetual cycle of returning. breaking. returning. breaking - I went through two before I said it's not worth it.

Like I said earlier, who cares if a system has the best games ever if the system doesn't even play them? Every time I think to myself "I'd like to get another 360" I almost always see another post by a forum regular whose 360 has red-ringed for no reason.

But people keep buying them, keep getting them repaired, Microsoft has no incentive to ever fix the damn things, since the broken ones are selling just fine.

We need more reports like the one in the OP so Microsoft eventually has to save face and fix the problem. 360 has been out for what, two years this November, and these problems are still occuring? That's ridiculous. But like I said earlier, what's the incentive to fix it? There isn't any, because sales are still strong in the US, game sales are still strong, people are apt to just keep replacing dead systems and buying extended warranties so it's a non issue.

360 is also the first system I've ever heard where you're actively encouraged by everyone to buy an extended warranty - that's really quite shitty.
 
[quote name='daroga']I do commend Sony for apparently making something rock-solid in the PS3. I'll be interested to see how it does for the long-haul, but it looks good at this point.[/QUOTE]

Even as someone who enjoys his PS3, I'm currently reluctant to leave it on for hours at a time, much less days. Perhaps the last gen of all consoles (and this one!) lead me to believe that it will inevitably break - that, and the fact that it runs hotter n' a fuckin' fireplace. I'll probably do more folding in the winter. :)

I think it's early to say that the PS3 is a sturdy system - it's only been out for 8 months. The Wii has some problems, but they seem anomalous and very small. MS, on the other hand, almost seems to be the majority, and not the exception.

And, to think, my feckin' LAUNCH NES still works.
 
This is the first time that I've heard of a Wii having issues. Now I am paranoid...Can someone tell me what the graphical glitches are? I don't think I have a problem, but I'd like to be informed.

FWIW, I bought a PS2 two ywars after launch and I havent had a single issue...touch wood. I also got a Launch 360 and until April I never had an issue. I have since sent my second unit back to MS. It was a refurb MS sent me to replace my original 360.
 
[quote name='Number83']This is the first time that I've heard of a Wii having issues. Now I am paranoid...Can someone tell me what the graphical glitches are? I don't think I have a problem, but I'd like to be informed.

FWIW, I bought a PS2 two ywars after launch and I havent had a single issue...touch wood. I also got a Launch 360 and until April I never had an issue. I have since sent my second unit back to MS. It was a refurb MS sent me to replace my original 360.[/quote]The Wii problem is with overheating GPUs. I would assume you'd notice it while you were playing if you had the problem.
 
[quote name='Number83']This is the first time that I've heard of a Wii having issues. Now I am paranoid...Can someone tell me what the graphical glitches are? I don't think I have a problem, but I'd like to be informed.

FWIW, I bought a PS2 two ywars after launch and I havent had a single issue...touch wood. I also got a Launch 360 and until April I never had an issue. I have since sent my second unit back to MS. It was a refurb MS sent me to replace my original 360.[/QUOTE]

I also greatly have problems with the "refurbs" MS sends out... what the hell is so different about them? It seems they are just 360's with temporary fixes because almost everyone I've heard that has gotten a refurb has had it break.

This would be a non factor if Microsoft was fixing the issues with the systems, sending you your system back with fixes to ensure this won't happen again, and sending you on your way.

Except you're getting someone else's broken system with a temporary fix for your $400 - that is ridiculous. I didn't pay $400 so I could get a dinged up refurb that won't even work after two weeks.
 
[quote name='mykevermin']
And, to think, my feckin' LAUNCH NES still works.[/QUOTE]

Proof that cartridges > CDs.

boyeeeeeeeeeeeeeee
 
[quote name='Number83']This is the first time that I've heard of a Wii having issues. Now I am paranoid...Can someone tell me what the graphical glitches are? I don't think I have a problem, but I'd like to be informed.[/quote]

Look for the thead dedicated to it on the Wii board.
 
[quote name='botticus']The Wii problem is with overheating GPUs. I would assume you'd notice it while you were playing if you had the problem.[/quote]It's actually not overheating, it's a bad batch of GPUs. You notice it when you start getting black and white speckled squares across the screen. You'd know it if you had a problem.

And I supposed some people give Microsoft a pass, but those people need to hit over the head with a frying pan. Just like people that say that the PS2 was a well-built system. Strell, get some cooking implements ready. You's goin' ta-gao cwazy!
 
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