Well, I'm not too worked up about it. I just feel sorry for those customers who don't know any better. I suppose GameStop employees justify their coercion by assuming that the customer is going to buy the game anyway, and seeing as how the pre-order doesn't cost them any more, what does it hurt?
I'd just like to add that the Roseville is the most aggressive I've seen and is not the norm. I've been to lots of game stores in the Twin Cities area, and most employees are pretty casual about it. They'll mention it up by rote when they're ringing you up, but most don't pull the hard sell tactics.
While we're talking about customer service, I'd like to add that the people in the CompUSA in Roseville (next door to the Gamestop) are fantastic. An example from a month or so ago was when I went in a while ago looking for a copy of ESPN NFL 2K5 on the 25% off clearance price deal and had a devil of a time finding it. An employee asked me if there was anything in particular I was looking for while I was standing around, scanning through clearance, and when I mentioned the game he immediately walked over to a bin and pulled a copy for me right away. It's no biggie, but it's nice to see an employee who's even concerned about a lowly clearance bin scavenger.
I realize this has nothing to do with deals, but just spreading a little love around in case any game store employees are reading this thread. It's not all complaints.