I agree that calling in for a special touch is a bother but online ordering offers brooklyn style crusts (at an upcharge, I believe) and well done customizations in very plain sight so blame Dominos, not the customer.
I've never had a well done pizza but brooklyn style is pretty good.
It isn't the Brooklyn. It isn't the well done. It isn't the calling the store. It's the combination of the three. Especially in the current market, I don't know if you realize what am entitled pain in the ass someone who does that is being.
It's a good day if i have ONE person in the store with me at supper lately.
The Brooklyn is the most time-consuming crust we offer. It's a small stretched to the size of a large (or medium->XL in some markets), and there is a very small window in the life of a small patty where you can do that without the dough just ripping. So it might take two attempts to get it right.
Now you want it well done? If it's a busy night or even just rush on an otherwise slow night, I have to manage the oven just right to squeeze your pie in without just burning the shit out of it. But sure, we're still okay. Like you said, the website let you order it that way, that isn't a you problem.
You call the store on top of THAT because you want me to do something to your pie we don't normally do? You're pulling me away from making food - and, remember, lately it's a good night if I have ONE extra set of hands - and exposing me to angry calls from people behind you in line wondering why their food is taking so long.
The goodwill is gone at that point. Half the people who pick up the phone to call and ask for special treatment aren't even using the number they gave when they placed their order, so I'm actually spending EXTRA time trying to FIND it so I can, if I'm so inclined, give them that special treatment.
You're better off using the text box for delivery instructions to ask for the garlic crust, seriously. The insider will see that on the tag when they're cutting the pizza and can accommodate you, and is honestly more likely to say "sure okay" because you didn't make things harder on them than you absolutely had to.