[quote name='ninjowned']Just got my package! Missing the same as everyone else... Legem, Eco, and Stress Reliever.
E-mail sent, decided to go the nice route until they have given me reason otherwise -- we'll see![/QUOTE]
I went the nice route, called them and they told me to email them with photos and they respond with this:
Dear Valuable Fan,
Thank you for contacting Rosenqueen. We apologize for the inconveniences. Our system does not indicate to you as a customer whether you were in the first ten or not. To all customers, all items you could receive are listed, but does not necessarily mean you will receive all of them, given where you are in order placement. Our warehouse handles the order of packaging. Unfortunately, you did not order in time to receive the Eco Bag, and Prinny Stress Reliever, and the Ar Tonelico soundtrack was not of the Exclusive one because those were given to the first 10. As noted on the website, the Eco Bags and Stress Relievers were bonus items that were given with the sets until sold out. We noted that we would continue to sell the sets without these items, because the prices were already discounted. The Ar Tonelico 2 Soundtrack you have received, was a replacement for the Exclusive soundtrack. We truly apologize for any inconveniences and confusion that we may have caused you.
If you have any questions, please feel free to contact us.
Hope to see you soon at RosenQueen.com.
Thank you very much for your continuous support.
Sincerely,
Merchant Monkeys
To sum it up this basically means they can claim that you ordered when everything was out of stock even if you didnt. They do not need proof it seems. Yea it pisses me off when they say stuff like:
"To all customers, all items you could receive are listed, but does not necessarily mean you will receive all of them, given where you are in order placement."
Anyway I finally showed my displeasure as well and responded to this message, now they told me they are planning to change the way they do things and im offered either a phone strap or prinny ost. Wow -.-. All I wanted was my dam RQ OST.
Edit: Btw again I know for sure I ordered early enough, the first 10 ppl get AT1 soundtracks and the first 22 get AT2 RQ soundtracks (nowhere did it say u get the other one it even had photos of the AT2 RQ one), I got the AT1 so its like why do I not get the 2nd RQ one? Instead I get an AT2 OST ( the one that came with the game) instead of that one. If I am one of 10 how am I not one of 22? makes no sense you know. Just seems like they are adding even more strings attached to their orders claiming first 10/22 get the AT2 RQ Exclusive but the rest get the crappy version (the one that came in the game).
Also I already consider myself (and every1 here) nice enough to not even file a chargeback at these guys as it is definitely in our favor. Anyways good luck with how ur items turn out for whoever hasnt gotten theirs yet. Did any1 order the MK2 set? I feel alone on this one lol