Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
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GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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My last package of doom 64 and super mario land was accepted for $42.

I also got a $10 amazon promo based on using my own shipping carrier on a game that was rejected.

I should of locked in a few more I had. Could have had about another $100 in credit but I'm happy with what I got out of it.

My doom64 was missing a huge chunk of the back label. It was a double so i purposely sent in the copy in worse condition only to fear rejections after. I can't beleive they accepted that game but rejected goldeneye 007 for marked for resale because it had a property of blockbuster label.
 
For gba games did you need the box it came in? I had 5 games that were going for 30 each. I just never submitted it cuz I wasnt home....
 
[quote name='soxxx']For gba games did you need the box it came in? I had 5 games that were going for 30 each. I just never submitted it cuz I wasnt home....[/QUOTE]


Yeah for $30 you need the box. Loose cart is $21 TIV.

That's just a general consenus thing though apparently people have got rejections from all sorts of things. A lot of it is amazon doing anything they can not to honor such a high TIV.
 
[quote name='klimb22']I wonder how PayPal is going to turn out. This year is the first year I noticed a Tax Documents link on my account. I going to play dumb and not even research the issue.[/QUOTE]

Yeah this is why I no longer sell on Ebay. Even if you sell at a loss, the IRS does't care. They treat it as profit until proven otherwise. I'm not going to keep receipts and hire a freaking accountant just to sell at a loss!

I guess they could see Amazon credit as revenue earned since you had a major gain, but since there is no cash involved, there's nothing they could examine on your bank account. It's remotely possible that Amazon could turn over credit payout records to them, but they would probably only take notice if you received several thousand dollars worth of credit.


It really stinks. People should be able to make a little extra $$ in this hard economy without having to hire a CPA and figure out complicated taxes. I read a IRS memo where they want to go after garage sales and even ppl who cash in cans and bottles. They want it all.
 
[quote name='beetlegum']
It really stinks. People should be able to make a little extra $$ in this hard economy without having to hire a CPA and figure out complicated taxes. I read a IRS memo where they want to go after garage sales and even ppl who cash in cans and bottles. They want it all.[/QUOTE]

You really don't need a CPA to do your taxes, even if you are reporting reseller activity. Pretty easy = sales - cost - shipping - other junk. You do have to keep records though.

And they'll never be able to track garage sales and the like since there are no records. Amazon/Half/Ebay is another story.
 
anybody else has problems printing their UPS shipping labels? I have a trade in supposed to be submitted by today, but the shipping label is a blank picture.
 
[quote name='perfectsil']anybody else has problems printing their UPS shipping labels? I have a trade in supposed to be submitted by today, but the shipping label is a blank picture.[/QUOTE]

Do you have an ad blocker running?
 
i got my last trade in credit today... was stuck in processing for a few days but glad to see i got the credit even though i shipped a little late
 
I had put some separate trade-ins in the same box (6 into 3 boxes, so 2 each), and I was worried they were somehow lost because of that (knew there was a risk), but they've just been received and entered processing (except for Donkey/Diddy Kong Racing), but I'm very relieved I didn't miss out on $30 for my Metal Gear Solid 1's (I guess I shouldn't speak so soon).
 
If you don't want to pay tax do not keep a electronic paper trail. Either find other means to unload such items either thru a local mom n' pop shop/craigslist/game trading forum.
 
[quote name='guyver2077']i got my last trade in credit today... was stuck in processing for a few days but glad to see i got the credit even though i shipped a little late[/QUOTE]
Good, I was hoping they didn't get Columbus Day off.

Everything I have left is in processing. Hoping for a profitable holiday!
 
Got my last package of 4 GC games processed for $113. Took a few days longer than the other ones (and shipped after prices went down) so was a little worried, but all is well.
 
Received my Mario is missing, tetrisphere, and rat attack back today. They used the same box, with no padding, and the stickers on the carts said "unauthorized copy" as if they were bootlegs. Lol. Whatever amazon, apparently you think your customers are idiots and its okay to lie to them. Just make a misc rejection with no reason given or admit the values were too high.
 
Maybe I should contact a CS rep. via chat tonight regarding my pending-for-15-days Cabela's Big Game Hunter trade-in instead of waiting until tomorrow (10/10 marks 25 days since I created the trade-in) since some of you are having trade-ins processed...
 
[quote name='Vigilante']Maybe I should contact a CS rep. via chat tonight regarding my pending-for-15-days Cabela's Big Game Hunter trade-in instead of waiting until tomorrow (10/10 marks 25 days since I created the trade-in) since some of you are having trade-ins processed...[/QUOTE]

I have 2 old ones too. DBZ II on GBA and something else I sent with game that have already been rejected and sent back. I did get one of my 'newer games processed today, but it seems like they are piled up and just taking whatever came in. I still have 10 or so games pending.
 
Yay, the 4 games I sent in on my wife's account finally got credited (nearly $90 for 4 Gamecube games). Now she can blow all that credit on ephemeral Kindle stuff ;).

On my account I'm still waiting on 3 more packages. Two have been delivered (with one processing since Oct. 4th) and one has been sitting in Hodgkins, IL since the 2am on the 5th, apparently.
 
As good as these flips were recently I found this crazy trade in my trade history...haha I found these online for $10 new at walmart. For some reason these were going for almost a hundred bucks a while back. As an experiment, I bought all 3 used copies at about $15 - $20 or so, and within 3 days the tiv adjusted to the only price listed, the new one at about $100. There must've been a reprint since then because there are tons now. I think I got $45 each for the used ones.

http://imgur.com/wiwQk
 
[quote name='io']Yay, the 4 games I sent in on my wife's account finally got credited (nearly $90 for 4 Gamecube games). Now she can blow all that credit on ephemeral Kindle stuff ;).[/QUOTE]

The cheapass in me has yet to pay for any digital downloads. I couldn't do it even with flip profits.
 
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[quote name='Toss']The cheapass in me has yet to pay for any digital downloads. I couldn't do it even with flip profits.[/QUOTE]

Yeah, it pains me, too - especially since she ran out of credit recently and we actually had our credit card charged for that stuff (the horror!). But as long as there's trade-in credit I don't mind too much. She loves her Kindle. Fortunately (for me) her Kindle broke a few months back. She finally just got around to getting it replaced, though - so the charges are showing up again ;).
 
Had a friend who got some of his games rejected (although some were accepted as well) because of 'severe damage' when they were tested and working before being sent out.

First the CS rep claimed that it is up to the merchant whether or not to accept the games and that he couldn't do anything to help, but I guess the CS rep gave him promotional credit after the conversation was over in the amount that he missed out on. It was around $70 or something.
 
All my stuff has finally processed and I'm thrilled. A bit bummed that some things were rejected, but most of them had valid reasons (dead batteries).

I do have a bit of a conundrum, though. I sent Pokemon Blue in on its own transaction, but in a box with two other items. Both the other items were processed and I was credited, but Pok Blue is still marked 'not received'. Sucks, but I should have known better and I could probably get it dealt with. But wait, here is another transaction of mine with a bunch (nine) items. I couldn't find one of them (Mario and Luigi Superstar Saga) when I sent it off, but I got credited for it anyway! Hooray, that balances it out... EXCEPT, I found the damn game before they gave me the credit and I sent it in on its own. So what's going to happen? Will they just send the game back? If so, I'll just call it even and be grateful for the crazy amount of credit I've gotten. If not, I'll be annoyed, but with the crazy amount of credit I've gotten I don't really feel like I can complain. What would you do?

If it matters, all my stuff was sent in from my personal collection. Most of it was easy to part with, with some exceptions (e.g. my very nice MGS and my GBC Zelda carts). And there were a number more things I could (should?) have sent in but chose not to send off.
 
[quote name='Yamato']Had a friend who got some of his games rejected (although some were accepted as well) because of 'severe damage' when they were tested and working before being sent out.

First the CS rep claimed that it is up to the merchant whether or not to accept the games and that he couldn't do anything to help, but I guess the CS rep gave him promotional credit after the conversation was over in the amount that he missed out on. It was around $70 or something.[/QUOTE]

That's what was listed on mine that had dead batteries. Hopefully that wasn't the case with your friend, because that is actually a valid reason (even if mis-labelled by them) and no one should get credit in that case.
 
[quote name='evanwink']
If it matters, all my stuff was sent in from my personal collection. Most of it was easy to part with, with some exceptions (e.g. my very nice MGS and my GBC Zelda carts). [highlight]And there were a number more things I could (should?) have sent in but chose not to send off[/highlight].[/QUOTE]

I'm with you there. I should have sent in Starfox Adventures, SSBM, another Mario Party or 2, and a few more GBA games. Glad I kept Mario Sunshine (kids still play it) and Zelda Wind Waker (just cause) though.
 
I received my rejected package today. Too bad they sent me the wrong game lol. They were quick to credit me the full "good" value and let me keep the one I received. Now I'm trading that one in lol.
 
A few days ago I posted about my $90 trade in that was reported as "Shipment damaged and will not be delivered." On the UPS tracking page it actually says "Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage."

I packed the box perfectly with bubble wrap and put the games in a nice big ziplock bag with more bubble wrap. I used a bunch of the heavy duty scotch shipping tape. There's no reason for this box to get damaged when I dropped off four boxes and the other 3 were delivered fine. I kind of wonder if someone at the UPS sorting facility is tampering with boxes or something. Either that or they threw it out the truck window while speeding down the highway.

Anyway, after a 5 minute phone call with Amazon, they credited me the $90. I'm really impressed with Amazon right now. They made me "a one time exception" like they tell everyone. The $90 shows up as "promotional credit." It's not in my giftcard balance.

Thanks to everyone who offered their advice on this matter. I really appreciate it.

[quote name='io']I'm with you there. I should have sent in Starfox Adventures, SSBM, another Mario Party or 2, and a few more GBA games. Glad I kept Mario Sunshine (kids still play it) and Zelda Wind Waker (just cause) though.[/QUOTE]

Yeah, I didn't end up parting with any of my Mario games. At $30 a piece, they weren't offering a whole lot more than what games like Smash Bros Brawl and Mario Sunshine are actually selling for. I should have at least traded in the Mario Party games and Luigi's Mansion, but I didn't. I'll regret my decision though when Black Friday comes and I don't have money to buy stuff.

I looked all over for my darn Mario Bros 2 NES cartridge. I would have liked to get the $21 credit for it, but I couldn't find it. I bought it for $1.99 at Goodwill a long time ago even though I don't have an NES. I put it somewhere to "air out" because it had a weird smell to it.

At least I got $30 for my "Oddworld" ps1 game I bought at Goodwill for $1.99 a couple months ago. I think $1.99 --> $30 is one of my best ratio flips of all time.;)

I also traded in Resident Evil 1 for gamecube and StarFox Assault for $30 each. Starfox didn't have the manual, but they accepted it as "good" anyway. Maybe because I typed in to "return the item" if it didn't meet the requirements. All in all I received $180 amazon credit today.
 
[quote name='SonictheHedgehog1337']A few days ago I posted about my $90 trade in that was reported as "Shipment damaged and will not be delivered." On the UPS tracking page it actually says "Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage."

I packed the box perfectly with bubble wrap and put the games in a nice big ziplock bag with more bubble wrap. I used a bunch of the heavy duty scotch shipping tape. There's no reason for this box to get damaged when I dropped off four boxes and the other 3 were delivered fine. I kind of wonder if someone at the UPS sorting facility is tampering with boxes or something. Either that or they threw it out the truck window while speeding down the highway.

Anyway, after a 5 minute phone call with Amazon, they credited me the $90. I'm really impressed with Amazon right now. They made me "a one time exception" like they tell everyone. The $90 shows up as "promotional credit." It's not in my giftcard balance.

Thanks to everyone who offered their advice on this matter. I really appreciate it.



Yeah, I didn't end up parting with any of my Mario games. At $30 a piece, they weren't offering a whole lot more than what games like Smash Bros Brawl and Mario Sunshine are actually selling for. I should have at least traded in the Mario Party games and Luigi's Mansion, but I didn't. I'll regret my decision though when Black Friday comes and I don't have money to buy stuff.

I looked all over for my darn Mario Bros 2 NES cartridge. I would have liked to get the $21 credit for it, but I couldn't find it. I bought it for $1.99 at Goodwill a long time ago even though I don't have an NES. I put it somewhere to "air out" because it had a weird smell to it.

At least I got $30 for my "Oddworld" ps1 game I bought at Goodwill for $1.99 a couple months ago. I think $1.99 --> $30 is one of my best ratio flips of all time.;)

I also traded in Resident Evil 1 for gamecube and StarFox Assault for $30 each. Starfox didn't have the manual, but they accepted it as "good" anyway. Maybe because I typed in to "return the item" if it didn't meet the requirements. All in all I received $180 amazon credit today.[/QUOTE]


The reason why they did that was because they are contracted or whatever through UPS. I'm thinking they'd dispute it with UPS if they lost/damaged it in transit.

This is the good reason for using their pre-paid labels and not shipping with your own carrier.

You might say why would anyone even use their own carrier, well I'm a perfect example for me its cheaper to ship USPS then to get to the closest UPS drop box. Problem with that is no security unless you're paying for insurance.
 
[quote name='needler420']The reason why they did that was because they are contracted or whatever through UPS. I'm thinking they'd dispute it with UPS if they lost/damaged it in transit.

This is the good reason for using their pre-paid labels and not shipping with your own carrier.[/QUOTE]

That's interesting. I'm glad Amazon is disputing it instead of me.
 
^^ whaa?

Anyway, I got a very late in the day (5:30 Pacific) email from Amazon saying that my package (one that has been processing since the 4th) was accepted in full today. That was a very pleasant surprise as I usually get those emails in the morning. Maybe they are working overtime on this somewhat of a holiday (for banks and the post office only) ;).
 
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[quote name='evanwink']That's what was listed on mine that had dead batteries. Hopefully that wasn't the case with your friend, because that is actually a valid reason (even if mis-labelled by them) and no one should get credit in that case.[/QUOTE]

You know, I never thought of that. I'll have to ask if he had any games with batteries in them.
 
[quote name='SonictheHedgehog1337']That's interesting. I'm glad Amazon is disputing it instead of me.[/QUOTE]

All UPS packages have complimentary $100 insurance. If UPS admitted fault, amazon got paid the $90,so no reason at all for them not to pay you.
 
[quote name='SonictheHedgehog1337']A few days ago I posted about my $90 trade in that was reported as "Shipment damaged and will not be delivered." On the UPS tracking page it actually says "Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage."

I packed the box perfectly with bubble wrap and put the games in a nice big ziplock bag with more bubble wrap. I used a bunch of the heavy duty scotch shipping tape. There's no reason for this box to get damaged when I dropped off four boxes and the other 3 were delivered fine. I kind of wonder if someone at the UPS sorting facility is tampering with boxes or something. Either that or they threw it out the truck window while speeding down the highway.

Anyway, after a 5 minute phone call with Amazon, they credited me the $90. I'm really impressed with Amazon right now. They made me "a one time exception" like they tell everyone. The $90 shows up as "promotional credit." It's not in my giftcard balance.

Thanks to everyone who offered their advice on this matter. I really appreciate it.[/QUOTE]
What was in the package that didn't make it? Maybe UPS did you a favor as some/all of those games may have been rejected.
 
Mega package had all of its disc games approved for a cool 350. Got about 300 in carts that are still pending, instead of outright being denied. Gives me hope that these carts might actually get approved
 
[quote name='klimb22']What was in the package that didn't make it? Maybe UPS did you a favor as some/all of those games may have been rejected.[/QUOTE]

I wasn't really going to say, but they did do me a favor. I know I would have ended up with $63 downgraded from $90. I sent in 3 cart-only gameboy games. They probably cost me only about a dollar something each when Gamestop was clearancing out their gameboy games a long while back. They were like 75% off I believe. Stack that with the 10% pur discount and you got yourself a pretty sweet price. I bought hundreds of gameboy games but only a few were worth anything during the amazon TIV spike.
 
*sigh* Cabela's Big Game Hunter is still "Processing"... :bomb: And another trade was processed (WWF Attitude - $28.95).

If that hasn't changed by the time I get home tonight, I'm contacting Amazon. For those of you who talked with someone regarding trade-ins, what would be the better method of contact: Phone or live chat?
 
[quote name='Vigilante']*sigh* Cabela's Big Game Hunter is still "Processing"... :bomb: And another trade was processed (WWF Attitude - $28.95).

If that hasn't changed by the time I get home tonight, I'm contacting Amazon. For those of you who talked with someone regarding trade-ins, what would be the better method of contact: Phone or live chat?[/QUOTE]

man relax about Cabela's. let it expire, contact amazon and show that the tracking number was received, and you'll be good to go.
 
[quote name='handsomepete']man relax about Cabela's. let it expire, contact amazon and show that the tracking number was received, and you'll be good to go.[/QUOTE]OK, sorry to be so impatient; this is just a new experience for me. I've got the Trade-In ID# and Tracking# written down, so I'm good to go. Thanks for the advice.

...But would live chat or a phone call be the way to go for something like this?
 
[quote name='Vigilante']OK, sorry to be so impatient, this is just a new experience for me. I've got the Trade-In ID# and Tracking# written down, so I'm good to go. Thanks for the advice.

...But would live chat or a phone call be the way to go for something like this?[/QUOTE]

If it makes you feel better, I have an item delivered 10-5-12 and it still isn't even showing as received/processing. Even though it was delivered.
 
[quote name='slowdive21']If it makes you feel better, I have an item delivered 10-5-12 and it still isn't even showing as received/processing. Even though it was delivered.[/QUOTE]The same thing happened with two of my trade-ins--they were delivered but not showing as "Processing", yet I eventually received emails saying they were processed and got their respective values credited.

The difference with this game is that tomorrow will mark 25 days since I created the trade-in and it's been sitting at AFS for nearly 15 days now. :cry:
 
[quote name='Vigilante']The same thing happened with two of my trade-ins--they were delivered but not showing as "Processing", yet I eventually received emails saying they were processed and got their respective values credited.

The difference with this game is that tomorrow will mark 25 days since I created the trade-in and it's been sitting at AFS for nearly 15 days now. :cry:[/QUOTE]

We will have to see what AZ customer service does. Personally I am going to email them after all the dust clears from my rejected trades. I like to email them, since it gives you a 'Did I resolve your problem" link on each message. Usually they won't do anything the first time, but if you click no, they usually cave when it goes to the next person.

I am going to try to get credit for all of my 'incorrect edition' items. I am not going to bother fighting over the 'damaged' ones, since damage can be subjective.
 
All of my stuff finally cashed out! (or is it cashed in?)

Exceeept for Pokemon Stadium, they did however take Diddy Kong Racing as cart-only acceptable, so I'm satisfied I got $21 for that one at least, especially since I was hearing cart games being rejected.
 
I just got hooked up. I sent in Resident Evil DC and Crash Bandicoot with no manual just disc and back art. I locked them in at $21 each. They just gave me $30 credit for each game. I also got all my cart games accepted.
 
[quote name='handsomepete']man relax about Cabela's. let it expire, contact amazon and show that the tracking number was received, and you'll be good to go.[/QUOTE]

This is the way to go. 100%. If tracking shows as status received and the trade expires, you will get credit for everything in the trade even if you sent only 1 game out of 10 locked in, or if a game shouldve been downgraded you will get the locked in price.
 
is there a limit on how much promotional credit you can receive/how many items you can receive it on? i was just told that since i got $30 credit on one of my games, that it was a 'one time thing' and they could not give me any other credit for any other of my rejections.
 
I guess they have processed the glut of stuff from earlier. At this point all that should be arriving are packages from the West Coast locked in at the end and sent at the last minute. My latest one arrived yesterday and got paid out today which is just lightning fast for them recently (though it always used to be like that 2-3 years ago). These were ones I almost didn't send in so that's why I had just 2 locked on what was probably the last day possible. But now I am glad I did send them in and as I said earlier I wish I had sent a few more from my collection. Since I'd already busted it up with the initial trades, I should have just sent everything worth over $10 in. Now my Gamecube collection has some gaping holes in it (Pikmin, Luigi's Mansion, StarFox Assault, Animal Crossing, the Sonic Adventure games, and a few others).

I just have one more package with 2 GBA games that hasn't even arrived there yet.
 
[quote name='NiiNJA']is there a limit on how much promotional credit you can receive/how many items you can receive it on? i was just told that since i got $30 credit on one of my games, that it was a 'one time thing' and they could not give me any other credit for any other of my rejections.[/QUOTE]

lol they say that everytime they issue a promo credit. it's to discourage people from constantly trying to get credits and it seems to have had an effect on the first CAGer ever :applause:

(only kidding)
 
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