PS4 Pick-up process - Nov. 13 and 14, 2013 (PRE-PURCHASERS ONLY)
- If you pre-purchased a PS4, you can pick up your PS4 package on Wednesday, Nov. 13 beginning at 10 a.m. - through Thursday, Nov. 14, ending at 8 p.m.
- Guests are required to bring their gift card, PS4 purchase receipt and a photo ID to obtain their “package” at select locations, only.
PS4 Launch day: MIDNIGHT to 2 a.m. on Nov. 15, 2013
It’s finally here! You've got your pick-up package and you’re ready to get that PS4 in your hands... But here are a few final pieces of information before you head out to the Sony store:
- You cannot start lining up in front of the Sony Store until 10 p.m. Please refer to the store for specific line instructions. Lining up prior to 10 p.m. is not allowed by mall security.
- If you lose your pick-up package, SONY will not be able to give you your PS4 at the midnight launch; however, it can be picked up beginning at 10 a.m., the following morning.
- If you forget your ID, SONY will not be able to give you your product at the midnight launch; however, it can be picked up beginning at 10 a.m. the following morning.
- One final thing: if you step out of line we can’t guarantee your spot when you return.
Process for picking up your PS4 after the midnight launch
- Presale units will be available for pick-up until COB Sunday, Nov. 17. Affter that, they will be released for sale. So make sure you get to the store before then!
- Unclaimed units after Nov. 17 will be filled based on availability.
Process for people who did NOT pre-order a PS4 but want to pick one up on Nov. 15
- Guests may begin lining up outside the Sony Store at 10 p.m. Please take direction from the store on specific line instructions.
- SONY will distribute wristbands on a first come, first served basis.
- Each guest will be allowed ONE PS4 bundle.
- SONY will provide only one PS4 bundle per method of payment.
PS4 Midnight Launch Q&A
1. When is the midnight launch event?
(That's the midnight between Thursday and Friday!) Midnight until 2 a.m., Nov.15, 2013
2. If I pre-ordered my PS4, what do I need to do to pick up my product during the midnight launch event?
You must visit the store where you preordered the PS4 between Nov. 13 and 14 to pickup your "package." Be sure to bring along your purchase receipt, photo ID and have a contact number.
3. What happens if I lose my receipt?
If you lose your receipt, you will not be able to pick up your PS4 during the midnight launch; you will have to come to the store the following day. .
4. Am I able to pick up my PS4 during the midnight launch event if I didn’t go to the store between Nov. 13 and 14 to pick up my package?
No. PS4s will only be distributed to guests who picked up their package.
5. If I did not preorder a PS4, can I come to the midnight launch event to purchase one?
Yes. There will be a select number of PS4 bundles available for purchase during the midnight launch event and will be available on a first come, first-served basis.
6. Where should I go when I arrive to the store during the midnight launch event?
There will be two lines at the midnight launch event: one line for presales and a separate line for guests purchasing on-site.
7. What if the midnight launch event is canceled?
Guests may pick up their PS4 systems starting the following day during normal business hours.