[quote name='popular penguin']I purchased the Vita bundle in store. I saw that the factory seal was cut and pointed it out to the employee. The employee told me that they open all of their products to check the contents because recently the UPS guys would give the store empty iPhone boxes. I thought to myself, "This place is just like GameStop". It didn't bother me as long as everything is brand new. But when I went home, I discovered that the Vita is used! It has finger prints and scratches all over the screen!
What should I do? I want to make a return or an exhange, but I think it might be complicated for a few reasons.
1) I can't really prove that I got a used Vita.
2) That was the last Vita. Can they let me exchange for a new one online?
3) There is a pink sticker on the box stating that there is a $35 restocking fee. I feel like I can't get around that, even though they made a mistake/ lied to me.
4) They didn't have Uncharted, so they ordered it online as a separate purchase of $0. Uncharted is not on the same receipt as the Vita. On the receipt, the Vita is listed at $199 and WipEout (my second free game) at $0, so I don't think it will be an issue.[/QUOTE]
I'd return it. It's their fault, they lied, and they should accept responsibility for that. I'd never accept an open handheld/console if it's supposed to be "new". Too much of a risk IMO, unless the price is drastically reduced.
Just explain that they sold you a used handheld, and get a refund if they don't have anymore units.