[quote name='gettinmoney662']Oh yeah, I just finished page 35, and it reminded me of some ideas I had for employees/hiring.
To be honest, I think a cute chick who does know games and is great at customer service would be a great addition but I'm not going to limit my search for people who fit that criteria. I think the main thing to look for is people who are good with customer service because I think it is much easier to teach someone about video games than it is to teach them about customer service. I'm going to urge my employees to read the Fanboy blogs and kotaku and Joystiq so that they can keep up on the major news of the industry. Also, when people are applying, I'm going to ask them what systems they prefer. I would much rather have a PS3 owner and an X360 owner than two owners of one console; I think that will limit the chances of that fanboyism leaking to the customer.
And although, customer service is key, I'm gonna tell my employees not to take any shit either. If some customer is bitching for some trivial shit or cussing one of my employees out or just being unnecessarily rude, then that's not a customer I want and he/she can get the

outta my store. As someone who has worked as a waiter and at Haagen-Dazs (which is kinda like retail) that customer is always right slogan is bullshit.
For wages and benefits, I'm going to just be paying minimum wage as labor is probably going to be the second biggest cost behind inventory but it's also one of the most manageable. I probably wouldn't hire more than 3 people, but definitely at least 2. 2 people to work Mon-Thurs and 3 to work Fri-Sun (this includes me as well). Anyways, although minimum wage isn't a big grabber, I will let my employees take the used games home to play whenever they want (as long as it isn't the only copy available and this is different than what Gamestop does cause who cares if someone is using a used game?) Also, I'd let them buy new games at cost, although from what I've heard ,that isn't exactly a big discount. I could also give them a discount on used games if they really wanted to buy them instead of just taking it home for a limited time.
I'd also try to get either high school or college age kids as they can market your store when they're at school and spread information about it through word of mouth.
I think that's all I have about what I would do for employment.
One thing that I'm going to do, which I'm sure will freak the CAGers out is I'm not going to price match anything unless it's like a $5 or less difference. Since I'm not competing on price, I'm not going to slash my games my $20 just because Amazon or Wal Mart did so. If you want to get the game at that price, go get it from them.
I do got a question for you though, bingbangboom. Does your store have room for an office? I'd love to be able to go back to my office during slow times and play some PS3 if I didn't have any work to do, haha. I'd also experiment with letting my employees play a DS or PSP during slow times, as long as it didn't interfere with their work and they were able to handle that privilege with moderation.[/QUOTE]
Thats alot of stuff to go through but I will try my best to answer it.
Your profit comes from used games, services and accessories. You don't really make much money at all on new games and you may loose money on hardware. So you need to get that repeat client in with their games and stock up on accessories.
There are a few things that I have heard really hurt you and one of them is ordering. It is hit or miss, either you under order or over order. Typically it is best to under order especially initially because you don't know how good the game is going to sell.
Again there are so many factors and its really unpredictable what will happen. I think thats what happened to alot of stores plus being under capitalized for their inventory. It sucks but it has happened. I have seen stores that are just run badly so thats a factor.
With the store right now, especially now, it is about keeping cost not only low but getting that return on investment back in.