Retail Employee Stories Part 8: Stories From Smart Tech Featuring Andy

Oh, I have one. A good one.

So, sometimes an employee from a store will call us to place an order if they don't have an item. So on this one call, I took the order, then asked to speak with the customer to gather her information. After getting her information, which mildly annoyed her, I then verified her order. At which point she said

"Why are you verifying this with me? Didn't you already do this with the employee?"
"Um, yes, but I just need to verify it with you just to make sure everything was right."
"So what you're telling me is that you don't trust your employees."
"No, that's not-"
"Well I'm offended for her. She's a hardworking employee and she's good at her job and she's been her for years."
"I'm sorry ma'am, I just wanted to make sure your order was right."
"I DON'T CARE IF IT'S RIGHT. IF ANYTHING'S WRONG I'LL DEAL WITH IT WHEN IT GETS HERE!"

And then she went into a ten minute spiel about how she;s shopped with them for years and she has never been so offended (by quality assurance) and that she's a busy woman and wants to be shopping and not wasting her time on the phone and blah blah blah. Oh, and she basically told me I need to buck against the system and tell my supervisors that we need to change our policy and tell people to never verify orders. I am serious. And then

"I'm sorry ma'am. I'm just following orders."
"Well I don't care. Just tell your supervisors."
*Sensing that she's finally done and I can get her off the phone.* "Okay, and, may I ask is your shipping address the same as your billing address?"
*In the same tone a teacher might use with a misbehaving kindergartner.* "Do I need to talk to your supervisor?"
"Um, no ma'am."
"Because I don't think you're going to tell them. Are you?"
"...do you want to talk to a supervisor?"
"YES!"

And so she turned what is usually a three minute call into a twenty-five minute call complaining about us wasting her time. Oh, and one other thing she said that I really hope wasn't true.

"And I've got a lot of women around me giving me thumbs up."

Oh how I pray there weren't really a lot of women supporting her insanely stupid rant. And if they were, I really hope they didn't get what it was about and just thought I was being rude. Because if I am one thing I am not rude to customers. Like, seriously, the guy who trained me gave me a French Apple Tart for excellence in Customer Service.
 
[quote name='Obiwan456']Like, seriously, the guy who trained me gave me a French Apple Tart for excellence in Customer Service.[/QUOTE]

I bet he did. Just don't tell HR about it.
 
[quote name='ExplodingRat']So obviously, working retail, everyday I could tell a story. This one just topped the charts for me.

I work at Radio Shack. Every week there is a battery promotion where the batteries are on sale. This week, the deal is a 36 pack of AA or AAA batteries for $9.99.

Our store was out of 36 packs though, so we were authorized to do substitutions, which also worked well to sell them. We were pitching it as "Buy two 4-packs (AA or AAA), get 7 packs free!!" which works out to being 36 batteries for $9.99.

So this elderly man comes in (Which mind you, is 80% of my customer base. Not necessarily 80% of sales go to these elderly men, I could probably only account for that being 5-10%, but they ARE 80% of the people that come in.) and I greet him as I always do. After helping him get what he needs, we get to the register, where I mention the battery sale:

"Hey! Just so you know, we're doing a pretty unorthodox battery deal this week..."

"YEAH. I needed some of these AA's."

*He grabs 2 packs of AA's from the rack.*

"Oh cool, well the way the deal works is since you're buying 2 packs already, you'll actually get 7 packs free."

"What?"

"We're doing buy 2, get 7 free on the 4-packs this week!"

"What are you trying to do? Rip me off?"

"Huh?"

"I don't want to buy those batteries."

"You don't have to sir, they are free."

"I SAID I DON'T WANT... WHAT ARE YOU - TRYING TO RIP ME OFF? WHO THE fuck DO YOU THINK YOU ARE? I WANT TO TALK TO YOUR MANAGER! I'M GOING TO GET YOU FIRED!"

"Sir... I've... I've never been yelled at for giving something away for free... I can keep those back, you don't even have to take them. You CAN have them if you want to."

"I SAID... fuck YOU! I'M NEVER COMING BACK HERE AGAIN!"

Old man proceeds to hobble out of the store, trying to slam the hydraulic door behind him, only to have to slowly close anyway.

My manager then laughs hysterically at me for the next 5 minutes.

Ugh.[/QUOTE]
When I was in high school... I worked at the little food place inside Target (it was "Food Avenue" at the time, they're mostly Taco Bell/Pizza Hut locations now). I would run into old people like this all the time! We'd be running a promotion for something like "buy a hot dog, get a free soda" and I'd get yelled at when I tried to give them the soda for trying to cheat them to buying something else. Old people are dumb.

Another time... we closed at 10pm, an hour earlier than the rest of the store (we spent the last hour cleaning up). A woman comes into the darkened store at 10:45pm and demands an ICEE. I tell her that we're closed and that I had closed down the ICEE stations for the night. She demands the manager... well, the store manager comes over and she yells at her. I have to restart the icee machines, wait for them to rechill, get a new register (I'd already dropped mine for the night), restart the computers, and then reclean the ICEE machine (wasting a ton of product in the process). I didn't get out until almost midnight, all because this bitch was entitled and my manager crumbled. fucking corporate 'merica.

Right now I work in hotels. I'll have to come back and tell you some stories about that.
 
Hey there, I'm an old hand to this thread and thought I would breathe some life back into it. I lost my cushy office job years ago, and then got fired from an industrial type job... So in desperation, had to start working at Mickey D's. I am not often in customer service opportunities, but I do have a story or two.

One time, I was working on cleaning the dining room, and a young woman had apparently lost her keys, and was asking me if I saw them. Told her no, thought that was the end of it. I later learned that she went on a tirade because no one could find her keys, claiming among other things that I ogled her as I answered her question.... And eventually she found she left her keys in her takeout bag...

Bitch didn't even have anything to ogle.
 
Last edited by a moderator:
[quote name='kodave']
However at somewhere like Home Depot, there really isn't a back room so if the item isn't there somewhere deep in the shelf, that's the end of that.[/QUOTE]
We do have a back room, but stuff doesn't stay there long. Any excess product is kept in the overhead above the shelving, usually shrinkwrapped.
 
[quote name='Chuck Stank']Some of these stories are fake as fuck.[/QUOTE]
Thank you for sharing your opinion!

Another story, this one concerning the women's restroom. It needs regular inspections/cleaning, and a female employee is not always available. So in I go, with my spray bottle and rag, in full uniform, cleaning the sink. Lady walks in. I say, "Sorry, excuse me for a moment" and try to finish the sink before I leave.

After about 5 seconds, lady says in a 'you're not welcome here' tone, "So did you enter the wrong restroom or what?!"

For God's sake, woman, I'm in uniform, clearly cleaning the sink, I obviously WORK THERE.
 
Last edited by a moderator:
Some of the meanest customer experiences I've had involved people buying Hannukah stuff. I'm sure to have more stories as Hannukah approaches.

Here's something that happened two weeks ago: A woman and her husband were angry because someone took their shopping cart with their stuff in it. She pointed to another employee and said the person looked liked said employee. She (not the husband) became more and more angry yelling "This use to be my favorite store and is going to become the worst store I've ever been in" when we couldn't find the cart right away. It turned out that the cart was taken by another shopper and the couple took the shopper's cart by mistake. The old lady laughed the thing off when the cart was returned to her with none of her stuff missing.

The contents of her cart: A pack of women's panties (which, they admitted, were not the last pack on the shelf) and a sandwich bag with some coupons inside. The "switch off" took place in the Hannukah aisle.
 
I'm a college student working at a GameStop. About a year ago this creepy old man (who smelled terrible) came in and walked over to me and my co-worker (we are both females) and said: "You two are some nice bitches." Mortified, we look to each other and then the man clarified: "Nah I don't mean that in a bad way, you two just remind me of my wife! I got her tattooed here on my arm, want to see?" I hesitantly look over and see his wife, a naked tattooed version of her on his arm. Looking directly at me: "You seem just like her! You are both short and full of spunk! I LOVE that about women."
...Overall, I was extremely disturbed. :whistle2:&
The weirdest thing about this was that this entire conversation happened in front of his 3 kids (all had to be under the age of 8) and in front of a huge line of customers. The customers were apologizing to ME for what I had just went through :lol:
 
[quote name='Thekrakrabbit']Why does an old guy have a bunch of kids with him while he hits on college girls? Hmm...seems suspicious...the whole thing seems suspicious.[/QUOTE]

It's a true story...I can't make this stuff up xD
My manager couldn't stop laughing :lol:
 
Okay so I work at the goodwill in Donations. And I swear people think we are the free dump. People donate the most disgusting things I have ever seen. And probably the worst and most disgusting donations was a pair little kids underwear with a full load in them that they just stuck in a garbage bag, which I happened to stick my hand in on accident while sorting it. Needless to say I was not happy about it but the rest of my co-workers were dying of laughter.
 
Last edited by a moderator:
[quote name='GogetaSS4']Okay so I work at the goodwill in Donations. And I swear people think we are the free dump. People donate the most disgusting things I have ever seen. And probably the worst and most disgusting donations was a pair little kids underwear with a full load in them that they just stuck in a garbage bag, which I happened to stick my hand in on accident while sorting it. Needless to say I was not happy about it but the rest of my co-workers were dying of laughter.[/QUOTE]


That's horrible.

If it makes you feel better when I donate clothes to goodwill. I wash and dry them. A few times I folded them and put them in Rubbermaid bins. When I went to drop them off the person,just grabbed the bin and dumped them into a large blue bin like it was a recycling bin for the trash man. I took the time to make them awesome and he did that. Well it only hurt my feelings. Now I just wash them and put them in bags. But now I can totally see the person who opens them with a full on hazmat suit.
 
I work at Verizon in email support. I respond to customer emails all day long. Some are just basic questions but we get a lot of 'escalated' issues, people who have gone to the store, called multiple times, and they haven't gotten the answer they want so they email us thinking we're a higher level when really we're just another means of contact. Everyone seems to think they are emailing the CEO.

The biggest one for me that stands out recently is this guy who sends us an email about his new replacement hotspot. It is a long ranting email where he is mad that the new hotspot isn't working well. He can connect it to his computer but gets no internet connection. He makes a point of saying how he gets a better connection when he isn't connected to it than when he is. How the one this is replacing had issues but it was so much better than this... he never activated it. The old one is still active... and he has had the replacement almost two weeks. So then I have to find a way to send an email reply (as he didn't answer a call) saying you need to activate without also saying you're a moron.

We also get a lot of people asking for an upgrade... 6 months after they just did. And if we don't let them they'll cancel. A month or two early? Possible depending on the phone, though not a guarantee. A year early? Not happening.

The other ones that really bug me is when they are having a problem with their phone or device and they need troubleshooting. Yet they say we can't call them. And they gave us almost no info about the problem. So the best I can really recommend is restart it and if that doesn't work call us.

There are also the ones where they clearly admit they don't understand a charge. Please explain and credit... if I can explain it, I won't be crediting it because it's right. Or the ones where they just don't believe what 8 people have told them. Yes ma'am, to use your corporate email you do need a corporate data feature. No, we don't make an exception for iPhones. I don't care if the people at your work who have iPhones insist they don't pay for this, they are either wrong or they don't have their corporate email on their phones. Or the one guy who insists he has all kinds of friends with Verizon who have no data plan on their smart phone and he wants to remove his... our system won't even allow it.

For the most part I do like my job but it definitely doesn't improve my feelings towards people in general.
 
I had a job where I had to go door to door asking for monthly donations for different charities (quit after three days). I honestly never knew there were so many weird people in my city… There was one time where I was out with my trainer and he knocked on a door with a tiny “no soliciting” sign (I wouldn’t have personally knocked on those doors but he argues that it could be from a previous owner), there was no response so we moved onto the next door. We got to about two houses down and when that first door opened, and out walks a middle aged man who was half naked. He looked around and when he saw us talking to one of his neighbors, he started yelling at the top of his lungs. I won’t repeat his use of language here but the gist of it was that we couldn’t read and were basically the stupidest people alive. It got to the point where other people in the neighborhood came out just to see what was going on. The guy we were talking to started defending us and telling him that we were just there for charities, and that man went into the house and slammed the door. I was basically just standing there stunned until the entire thing blew over…
 
Another time, a short lady came out dressed in an extremely dirty looking dress that looked like it came from the 1800’s like the ones worn by pilgrims, and (I kid you not) had a moustache down to her chest area. I was really shocked but couldn’t really just leave so I started to say my speech. I got to the point where I was telling her where I’m from and asked her if she knew the charity, and realized that she was not responding at all just staring blankly at me. I asked her a couple more questions to which she had no response. At that point, I got really freaked out and kinda just said goodbye and left. But if I’m not imagining things I think her pupils were enlarged.
 
It's been a long time since I worked retail, but I can say that nothing will make you lose your faith in humanity more.
 
[quote name='Vidory']Another time, a short lady came out dressed in an extremely dirty looking dress that looked like it came from the 1800’s like the ones worn by pilgrims, and (I kid you not) had a moustache down to her chest area. I was really shocked but couldn’t really just leave so I started to say my speech. I got to the point where I was telling her where I’m from and asked her if she knew the charity, and realized that she was not responding at all just staring blankly at me. I asked her a couple more questions to which she had no response. At that point, I got really freaked out and kinda just said goodbye and left. But if I’m not imagining things I think her pupils were enlarged.[/QUOTE]

A pastor I used to know was out going door to door once and was greeted by a completely naked woman.
 
[quote name='yourlefthand']A pastor I used to know was out going door to door once and was greeted by a completely naked woman.[/QUOTE]

OMG That reminds of of yet ANOTHER time when I went to a house with the door slightly open, which is normally a good sign. I knocked on it anyways and a guy got off the couch to come to the door. He had a dress shirt on but I couldn't help noticing that he wasn't wearing any pants... That made for one of the most awkward conversations ever! He was super embarrassed and actually pretty good looking but it's beyond me why he had the door open.
 
[quote name='soonersfan60']They have to re-wash them anyway, so save your trouble.[/QUOTE]

I had always wondered about that. Thanks for the advice.
 
I used to work for a cable company and went to people house/apartments to install a cable modem.

One apartment, the gentleman was nice, but his entire apartment on every wall was decorated with posters of women. Some were the clothed bikini girls on cars. Others were posters of porn stars, some were custom pictures of women, I can only assume were strippers. He had hats with strip club logos on at racks. It was creepy. Think of a 12 year old male wit raging hormones and how they would decorate their ultimate place. Yep, that might have been it.

I had to ask if he owned a business, and he said he worked as a mechanic. I'm not sure why I thought he had to be in the adult industry.
 
Last edited by a moderator:
[quote name='soonersfan60']They have to re-wash them anyway, so save your trouble.[/QUOTE]

That is actually not true we don't have the facilities to wash them. They just re-hang them on a hanger, price them and put them on the racks. It's too expensive to wash them. But we do appreciate it when they are washed and don't smell like mold or moth balls. Also folding them isn't necessary and I am not looking forward to the 6 days after Christmas. They are the busiest 6 days in the entire year!
 
Last edited by a moderator:
[quote name='Vidory']OMG That reminds of of yet ANOTHER time when I went to a house with the door slightly open, which is normally a good sign. I knocked on it anyways and a guy got off the couch to come to the door. He had a dress shirt on but I couldn't help noticing that he wasn't wearing any pants... That made for one of the most awkward conversations ever! He was super embarrassed and actually pretty good looking but it's beyond me why he had the door open.[/QUOTE]

Sounds like a scene from a porno lol :)
 
[quote name='Donut2922']Sounds like a scene from a porno lol :)[/QUOTE]
lol I didn't see anything, it was a long shirt but I could tell he wasn't wearing any pants
 
Most of my experiences as of late involve "where is item x" questions when the person is standing next to the item or staring at it. That changed today.



A woman was yelling at me because the store didn't have a gift card with Hannukah designs on it. I offered to look for it in the other gift card sections and she was complaining at how far she walked from the registers to the Hannukah aisle (takes less than a minute) and demanded that I find "Kay" because "she knows where everything is". She probably thought I wouldn't bother because she had a surprised look on her face when I contacted "Kay" on my walkie and asked her if she saw the cards.


Her response: "I've never seen them in the store".


She then started to ask for someone at guest service. Fortunately, we were about to have a "team huddle" so a group of team members arrived to further illustrate we didn't have the cards. I think she was intimidated by the group because she suddenly became thankful and proceeded to walk away.


I also noticed that this woman had a $20 bill hanging out of her shirt.
 
All the bigwigs were in today (and I do mean ALL). My manager is paranoid normally so this was even moreso. We had to clean out every nook, cranny, and corner and the supervisors didn't leave until early morning (and had to be back at 5am). Most of them didn't leave until after 4pm today. Because of the bigwigs, we had to take out our manned register at self check out, which means we have to go to another register to look in store inventory, call a lot associate, or do a price check. They then turned the SCO monitor around, so we can either watch the monitor and have our backs to the customers or face the customers and not look at the monitor.

Then, I come in and there are two rows of managers down the entrance doors (think those arch of people things at sporting events) which creeped me out. Then, because I had such high customer service scores (because I had 2 survey responses! Huzzah!) they paraded me to the managers and had a mini-ceremony. I despise being "on stage" as it were.

And then a guy wanted to place a phone sale to a store in Cincinatti. I live in Baltimore, Maryland.
 
So I have been working at Kmart for the past 6 months in electronics. It's been nearly 10 years since I have worked in retail.
Oh my god things are just as bad as I remembered it.

-Not to sound racists (since I am hispanic) but here goes.
Based on my encounters here is what my typical every day experience with spanish customers.
(TV's)
Them: Whad the price? (looks at tv)
Me: (Points towards current price) $299.99
Them: OOOOOOoooooooh......
Me: walks away because I know they aren't going to buy it.
Them: Just stands there and stares at the tv then goes off and never comes back. It's like their entire day is ruined when I tell them the price.


(TV's part 2)
Them: Whad the price? (looks at tv)
Me: (Points towards current price) $299.99
Them: OOOOOOoooooooh......
Me: Getting ready to walk away.
Them: Can I put it LAY-OHHH-Wey? (yes that's how they say it).
Me: Yes you can.
Them: How Much?
Me: I don't know, depending on tax, and if you add the service plan. I machine (register) will tell me.
Them: ok.... yes (meaning lets do it).
Me: Process the layaway, Ring them up, offer service plan (some times they take it, other times they don't)
Me: Ok your minium deposit is $XX.XX today.
Them: Ooooohhhh ok.....thank you no want (then they walk away).
Me: Since I can't do shit on my account, I have to get someone from layaway to void it.
Big waste of time for me.

Yesterday when I was looking up our layaway tickets to see if there are anyone late on their payments, one lady was just standing at my register without saying a word. When I finally said "Can I help you?", I got the usual "Speaka spanish?". My usual reply is in spanish "What do you want?/Tell me"
She goes off and shoves her camera in my face asking if I had the battery and memory card for her camera. One good look at it and I knew we didn't have that battery but we had the memory card (SD). It erked me that she did that so I really didn't care to help her that much. When I told her we didn't have that battery, she repeated to me that I didn't have it and then said "ooooooohhh".. She turns around and tells her husband that we don't have it and he repeated "They don't have it?" and she said no...and he said "Ooooooohhhh". :wall:

Brown Thursday shift (7:45 to 3:45am) was a nightmare. One terminal and they put me on that terminal while the other two clowns (other employees) were on the floor helping customers. 3 hrs of people wanting tv's/dsi's and so on.

A lot of people tried to pull fast ones on me including a couple who tried TWICE during my shift. First time they tried to get that phone that was 100 dollars for 38 I think. Looked at the add as they shoved it in my face. Gave it a two second look and noticed it was folded at the bottom half, so I flipped it and noticed the top part said "5am to xx FRIDAY". Told them that's tomorrow's sale and I can't give it to them now because the system wouldn't let me over ride that price. They tried to argue with me to honor friday's price on a thursday night and it couldn't be done.

Three hours later they come back to my line and got a Wii with the 30 dollar coupon promo. Because it was getting nuts, I forgot to ask them for their member card and the system didn't give them the 30 dollar coupon. They got pissed and wanted me to give them a refund on the spot and I told them I can't refund as my terminal doesn't let me do it. Other customers were getting pissed at them for holding up the line. They eventually went up to customer service and left.

For some strange reason the system was not honoring the DSI price promo for members and I had to try several times and had a manager look into it because it was causing a long line delay. Eventually our rewards and layaway system crashed. Not good.


My co-workers can sometimes be cool and other's just out ride rude. Just because I work in electronics doesn't mean I can fix your TV or dropped broken screen phone. Nor will I "hold" stuff for you in the back unless you put it on layaway.

When I was doing the weekly audit a few months ago, I found a PS3 that looked like it was opened. I checked it out and found the controller missing. Reported it to my department manager, who was some 20 year old kid and he said he will look into it. Reported it to security and they said they will monitor the situation. Weeks later I find out our department manager was stealing shit from the gaming systems (controllers mostly). I was like what the fuck dude? He continued to steal shit after he knew they were on to him.

Management hired this one kid because when I told them I would be gone for two weeks for my wedding and honeymoon, they actually though I was quitting when I wasn't. So this kid was the biggest fuck up in the department and when I did another audit a few weeks back I found out that someone took out a Vita and replaced it with battery packs. Management did NOTHING about it.
Just before Black Friday weekend, we were told not to sell a certain stock of tv's and I even labeled it DO NOT SELL (as per management approval and directive). That fuckhead takes one of the tv's, put it aside for a customer saying that she could put it on layaway NOW and get it for the cheaper price on the weekend sale. Guess what? the plan blew up in his face.
The lady came back the day of the sale and not only found out her tv was sold to another customer but told management that he told her she could get it at the cheaper price that day. Management told her that he would be fired the next day and ended up giving them an LG model worth 200 dollars more. Dumbass ended up quitting instead.

Pretty much all my managers are paranoid and go into full mental break down when our manager is expected to come in the next day for inspection.. Some people need to calm down and take things lightly.

One manager ended up in the hospital because of stress and being overworked. She was ordered two weeks rest from work from her doctor because of her health... Instead of complying, she comes back to work with the fear if she didn't. She lose her job. I polietly reminded her that it's actually against the law for an employer to terminate an employee who is under doctor's spefic instructions when it comes to work and would be instantly protected and represented by the government. Of course she ignored me and now is still in a lot of pain.

I also have co-workers who cheat on their time clock punches by "hanging out" talking to other employees and not working for two hours before finally punching out. If you are gonna stay, then work, if not get a life and get the fuck out of here lol.

Two customers want the same washer..we don't have any of them in stock...another store has one. I tell the first hillbilly that the store has one left, go NOW if you want it, then I go to the second customer (another Oooh spanish guy) and tell him he better get going to the other store because they have one left. The hillbilly is already ahead by 1 minute while it takes the second guy to process the concept GO NOW if you want the item because the other guy is on his way to get it. After he finally gets it, he just walks off taking his time. I guess if you need to take that long to process that concept of GO NOW if you want it, then you deserve to loose it.

Selling Xmas trees like crazy. Service desk sales I have a call for electronics.....90% of the calls is either for xmas stuff for out side of my department. No we don't sell Music cd's (anymore).

That "Free Layaway" promo was sure misleading a few weeks back. Use to get a shit load of items for people to put on layaway only for them to still have to put down a minimum deposit. Got accused of "Bait and switching", threats to sue me personally for false advertising all because Management and Corp. couldn't properly advertise this as "No layaway fee!!" (which is only 5 bucks).
 
Last edited by a moderator:
[quote name='ITDEFX']
-Not to sound racists (since I am hispanic) but here goes.
Based on my encounters here is what my typical every day experience with spanish customers.
(TV's)
Them: Whad the price? (looks at tv)
Me: (Points towards current price) $299.99
Them: OOOOOOoooooooh.......[/QUOTE]
I never did understand the "Ooooooohhhh" thing either. We have a lot of Hispanic contractors (about 1/3 of whom speak broken English at best) who do the same thing.

A lot of people tried to pull fast ones on me including a couple who tried TWICE during my shift. First time they tried to get that phone that was 100 dollars for 38 I think. Looked at the add as they shoved it in my face. Gave it a two second look and noticed it was folded at the bottom half, so I flipped it and noticed the top part said "5am to xx FRIDAY". Told them that's tomorrow's sale and I can't give it to them now because the system wouldn't let me over ride that price. They tried to argue with me to honor friday's price on a thursday night and it couldn't be done.
Click to expand...
We had this promo a few weeks ago where you trade in your old Christmas lights for a coupon off certain new lights, mainly the LED lights. They just looked at the brand name and got the cheapest one, which wasn't LED, and got pissed that we apparently had false advertising, even though the coupon very clearly said LED and the lights he got were 3 bays away from the sale items.

My co-workers can sometimes be cool and other's just out ride rude. Just because I work in electronics doesn't mean I can fix your TV or dropped broken screen phone. Nor will I "hold" stuff for you in the back unless you put it on layaway.
Click to expand...
I get that a lot at the Garden registers, as well as the hardware register back when we had that, but mostly from customers.

Pretty much all my managers are paranoid and go into full mental break down when our manager is expected to come in the next day for inspection.. Some people need to calm down and take things lightly.

One manager ended up in the hospital because of stress and being overworked. She was ordered two weeks rest from work from her doctor because of her health... Instead of complying, she comes back to work with the fear if she didn't. She lose her job. I polietly reminded her that it's actually against the law for an employer to terminate an employee who is under doctor's spefic instructions when it comes to work and would be instantly protected and represented by the government. Of course she ignored me and now is still in a lot of pain.
Click to expand...
As I said above, it happens a lot. Manager was even more freaked out as the store CEO Frank Blake was apparently coming the day after that big walk I mentioned earlier. Never showed up. Also had one manager who had to quit due to the stress the higher ups were dumping on her.
 
Forgot to mentioned that I get bitched at by the bitch at the customer service desk if my rewards cards sign ups are "low"...yet she and her "crew" allows returns of electronic gaming systems with missing stuff without calling us to do an inspection. Management does nothing, so we are basically a rental place. :( I also have other co-workers who REFUSE to learn English (mostly stocking people on the floor) dump customers on me. At first I am thinking the need electronics help but it's mostly the other departments they need help in. This gets on my nerves all the time.

As a matter of fact that same co-worker dumps this couple on me because she thought I am middle eastern when she and I have talked in spanish before. So I am stuck with this couple who only speak arabic for 20 mins trying to figure out what the fuck they are saying. No one in the store speaks arabic. Of course the couple walks off annoyed...ok fuck that. I go back to that same co-worker and tell her do not dump your customers on me and no I do not speak arabic. Only send them to me IF they need help in electronics.

Heck I have started getting a number of customers using credit cards not belonging to them and claiming it's their wife or disabled sister's card and that I can "call them" for verification. fuck that..don't waste my time pulling this shit because I will inspect the card, signature and photo id every time. If your name is not on it, I am not taking it.

Another time some guy wanted to buy a Vita for his 3 year old daughter.....umm yeah ok...whatever. He starts writing me a check and I noticed it's a non bank check(made at home?) with no name and some weird company on it. I asked him if this is his check and he said "yes I gave it to you so it's mine...". I asked for ID and he said it was in his car. Ran it thru anyways knowing the system would reject and capture the info and of course it rejected it so I gave the check back to him. He told me to hold it while he goes and gets cash. Never came back but I put it away anyways.

Customers will also get lazy with me on the phone if we don't have something in stock. They tell me I need to call other stores and call them back when I find it........they give me their number (which they start saying even though I have no pen or paper on me). I tell them I'll call back in a few hours and hang up...then go over to the trash can and throw away the number...fuck them for making demands. My fellow electronics co-worker gets suckered into it and I tell them no, it's not your job to call them back using your phone/minutes. They found our number on the internet, they can certainly find the other stores on there as well.

Security is also a joke. We have maybe one or two people in the store and that's it. They barely respond to calls.

Those motorized carts can be a bitch in my department as well. Management OCD's every other day on the layout then when a person (usually some lazy fat fuck) using them comes thru my department, I get bitched at because my department is not "handicap accessible". WTF?!?!?
Speaking of which one time I got really busy in electronics and some like 14 year old heavy set black kid comes rolling into my department in the cart while talking on his iphone. Apparently not paying attention he swings the cart and round and crashes into the video game display case. I turn around and give him this "I'm going to kill you in a second" look. He turns the cart around while still on the phone and starts asking me the prices of random shit in my department. He then has the nerve to ask me for a discount coupon and I give them this "fuck off" look then he bitches that everything is to expensive and drives off before the battery dies on him.

I have had funny things happen to my coworkers as well. Like one of my coworkers left her drink on the counter and some random kid picked it up, took a big gulp, put it down and rejoined his mom in the line all infront of another one of my co-workers. Another coworker who spent like over an hour reorganizing and straightening the cosmetics department got pissed off because some un escorted kid comes in and thrashes an entire section she was working on in a matter of seconds.

Kids running around my department or in sporting goods playing with the basketballs or playing soccer also piss me off. I'm at the point where if they trip and fall and cry, I am just going to walk away laughing. We aren't your baby sitters, nor will I open a case for some kid without their parent so they can "look" at a game that they have no money to buy.

One time apparently the sister of one of the managers (this loud mouth bitch, who is all talk and no action) comes in and starts bitching at me because the other associate in electronics didn't relabel the tags as I asked him to. So Mario Kart DS was in the slot for Lego Lord of the Rings DS for 19.99. She then proceeded to tell me that I HAVE to give it to her at that price because it's in the wrong location. Ok so the rule I was taught is if the item is tagged with a lower price or someone forgets to take down the sale tag after the date has come and gone, then yes we will honor it IF it is the exact same item...in other words if Mario Kart was tagged for 19.99 and the sale was over, then yes she gets it...but it wasn't Mario Kart for 19.99, it was Lego LOTR DS.
She said it's ok and she will let it slide (excuse me?) and bought Mario Kart DS for the regular price. I immediately go and take out MK DS from that slot and replace it with LOTR DS. Mins later my manager comes on down and tells me to remove MK DS because that bitch went and complained to my manager about this. WTF?

I really don't understand why the higher ups try to make people quit. It takes too much time and money to replace and retrain people.
 
[quote name='ITDEFX']
Security is also a joke. We have maybe one or two people in the store and that's it. They barely respond to calls. [/QUOTE]That is more than us. We only have one guy. And if anyone other than him or a manager lays a hand on a theif, the associate gets fired. Gotta love that. Also, they introduced a bunch of magnetic locks on some of the tools, but the unlockers are attached to the checkouts. Which means people cut them off and don't return them. We used to have the removers at every register, including Tool Rental, Service Desk, and Pro Desk. Now we have 5 at all the registers combined.

Those motorized carts can be a bitch in my department as well.
Click to expand...
We have 2 carts, one is super slow, the other only runs for about 10 minutes. Manager refuses to pay for a new battery.

I really don't understand why the higher ups try to make people quit. It takes too much time and money to replace and retrain people.
Click to expand...
Because they look at everything by appearence and numbers and haven't actually worked retail since the mid-90's.
 
[quote name='DNukem170']That is more than us. We only have one guy. And if anyone other than him or a manager lays a hand on a theif, the associate gets fired. Gotta love that. Also, they introduced a bunch of magnetic locks on some of the tools, but the unlockers are attached to the checkouts. Which means people cut them off and don't return them. We used to have the removers at every register, including Tool Rental, Service Desk, and Pro Desk. Now we have 5 at all the registers combined.

We have 2 carts, one is super slow, the other only runs for about 10 minutes. Manager refuses to pay for a new battery.

Because they look at everything by appearence and numbers and haven't actually worked retail since the mid-90's.[/QUOTE]

I hate spider wraps...they only come off for me like 40% of the time :(

Oh and I just hate it when customers FOLLOW ME to the backroom when I tell them let me check the back real quick. I don't like to be followed and know when I am being followed. Had this one customer actually enter the backroom while I was looking for her stuff and that pissed me off to the point where I stopped looking for her item and said "Maam customers are not authorized to be in the backroom and you have to leave now..." all the while she was trying to tell me she wanted to see what the item looked like.

Speaking of items...don't ever buy a large glass table and expect it to fit properly in the back of your convertible with the top down.

I always ask the customer if they have a large enough vehicle for the box and 60% of the time it's always no and they expect us to take it out of the box and put it into their car. Good luck when the cops pull you over for having shit sticking out of your car. Also what's up with people buying large stuff and having barely enough room to fit it in with all the shit in their cars?

And no we don't deliver for you........it's been asked several times.

What's up with food items people try to put on layaway. This has happened several times as well. Milk/Cheese will not be put in the employee fridge or even the store fridge so you can make the final payment later...seriously?
 
[quote name='ITDEFX']

Customers will also get lazy with me on the phone if we don't have something in stock. They tell me I need to call other stores and call them back when I find it........they give me their number (which they start saying even though I have no pen or paper on me). I tell them I'll call back in a few hours and hang up...then go over to the trash can and throw away the number...fuck them for making demands. My fellow electronics co-worker gets suckered into it and I tell them no, it's not your job to call them back using your phone/minutes. They found our number on the internet, they can certainly find the other stores on there as well.[/QUOTE]

I remember some guy actually came up to me once in store and asked if we had a specific ipod nano color in stock.
I told him, "no, sorry weve been out for a few days".
"Can you check if any of the other stores have it in stock"
"I'm sorry we dont have a retail specific inventory system, you can log on to any of our computers and go to the retail site, and it has the number for all the local stores if you want to call"
"You know what, I think youre lying. Youre just a lazy shit, that would rather lie than do his job"
Just smiled and said,"You know what, that guy right there is my manager, you can go and ask him if im a liar".

and of course, if you worked retail you know what happened next. My manager walks with him to a computer, finds out what store he would like to try and calls for him. And of course now he's tied up for the next 10 minutes just standing next to the guy on hold, accomplishing nothing the guy couldnt do for himself, which is exactly why were told not to call for a customer.
 
I've had customers who walk into the store, go to returns and tell them to page me to electronics when I am already in the department...all because they want me to drop whatever I am doing like helping ANOTHER customer and focus on these lazy bitches.

Yesterday was weird. I had one lady getting all pissed because she could not find the "Barrel" of 88 cents socks and that it was here an hour ago. (I came in less than 30 mins before this). I told her that either we sold out that quickly OR people put it on "lay-Oh-way". She makes me search softlines for this shit and I am like dude they are calling me to electronics. Finally we find this "barrel" with it being tagged 88 cents but everything scanning 2 to 4 dollars. Management hears this and said go ahead and give it to her for 88 cents. He pulls the tag from the barrel after she leaves. Now I know we have lazy fucks in softlines as well. I know my fellow co-workers are just dumping shit in random spots...I am sure it's the receiving people.

I had one creepy looking guy follow me then starts calling out, "HEY!!!"....."AMIGO!!!!"....*whistle*. I am not going to respond to that shit so go fuck yourself. I think he got the idea when I started dodging in and out of isles. You want help? Come to me in my department! Everyone else outside of electronics can go f' themselves lol.

I swear if I get one more "OOOOOOOOOOOOOOOOOOOOOOOoooohh" from another customer when I tell them the price or we don't have it am gonna do the same back to them.
 
Usually the people who buy Hannukah things are the worst customers during the holidays. This year, it was pretty good although there were complaints when we ran out of Hannukah wrapping paper DURING Hannukah. And here I was thinking you were suppose to wrap things BEFORE the holiday started.

Meanwhile in Christmas, our shelves are getting emptied and trashed with the amount of Christmas clearance selling and what is the most common question I hear:

"Do you have any more Christmas in the back"? with the most common request being Christmas lights (which we ran out of two weeks before Christmas). And they have the nerve to get angry at me as the store is packed with people buying stuff.
 
[quote name='Donut2922']My most memorable retail experience was working at Starbucks 10 years ago. One night a customer had informed me that somebody took a dump that half landed on the side of the bowl and on the ground in the mens restroom. Somebody intentionally took a dump like that for whatever the hell reason. I didnt have any recent particular bad expierience with a customer so i wondered whether it was some dude taking it out on one of my coworkers. So the only 2 guys on shift (me and another guy) had to clean it up with mops and gloves. It is so horrific having to clean up after your own dump so having to handle some stranger's was almost traumatic.

Its hard to fully explain but imagine pieces of turd on the side of the bowl and most of them piled on the floor. I cant believe somebody tried to bend over and aim like that.

Ironically, i wasn't even scheduled to work that night. The night before the supervisor that was originally scheduled to work asked me to switch schedules with her.[/QUOTE]


hahahahaha funniest story i ever read! lol
 
[quote name='Cage017']
"Do you have any more Christmas in the back"? with the most common request being Christmas lights (which we ran out of two weeks before Christmas). And they have the nerve to get angry at me as the store is packed with people buying stuff.[/QUOTE]

I hate when customers ask if we have an item in the back room. Our back room is very small and unless a shipment of merchandise was delivered that day, the only merchandise back there is seasonal merchandise that is packed away for next year. When I say we don't have an item, at least half the time I am asked to go to the back and check. If I refuse they just ask another employee who also tells them we don't have it.

It always is worse before a holiday too. The day before a holiday they come in looking for something and get angry when it's sold out. We had Christmas merchandise out for 2 months, if they wait until the last day to buy something what do they expect? To relate to that, there are then the people that complain about holiday merchandise out too early. In mid October we would hear the comments like it's too early for Christmas items. The problem is, if we don't put out the items the people who want them that early will just go to another store.

[quote name='ITDEFX']
What's up with food items people try to put on layaway. This has happened several times as well. Milk/Cheese will not be put in the employee fridge or even the store fridge so you can make the final payment later...seriously?[/QUOTE]

I had someone ask me a few months ago if the store I work at does layaway. This is a store where nothing is more than $3, so obviously there would be no point to it. She acted surprised that it wasn't offered.

[quote name='ITDEFX']Another coworker who spent like over an hour reorganizing and straightening the cosmetics department got pissed off because some un escorted kid comes in and thrashes an entire section she was working on in a matter of seconds.

Kids running around my department or in sporting goods playing with the basketballs or playing soccer also piss me off. I'm at the point where if they trip and fall and cry, I am just going to walk away laughing. We aren't your baby sitters, nor will I open a case for some kid without their parent so they can "look" at a game that they have no money to buy.
[/QUOTE]

That happens all the time with the toy aisle. I always try to keep the store organized as well as most of the other employees but parents let their kids run around and mess everything up. Even the adults leave stuff wherever they want. At the register, instead of saying they don't want the item, they just leave it to the side of the counter most of the time.

I stopped saying anything to the kids. They ignore it and one time another employee nicely asked a kid to stop playing with some frying pans using them as cymbals saying he was worried she should get hurt and the mother started yelling at him saying "DON'T YOU DARE TALK TO MY CHILD LIKE THAT!"
 
[quote name='YoshiFan1']When I say we don't have an item, at least half the time I am asked to go to the back and check. If I refuse they just ask another employee who also tells them we don't have it. [/QUOTE]

In my case, the person would ask the other employee and the employee doesn't know. So that employee with the customer comes to me and asks the same question and the customer is embarrassed. Some people put this on themselves. I wish more people would stop acting like we are lying to them.


I had someone ask me a few months ago if the store I work at does layaway. This is a store where nothing is more than $3, so obviously there would be no point to it. She acted surprised that it wasn't offered.
Click to expand...

I'm so happy my store doesn't do layaway. In fact, I think layaway is a dumb idea. Either you can afford it or you cannot.


That happens all the time with the toy aisle. I always try to keep the store organized as well as most of the other employees but parents let their kids run around and mess everything up. Even the adults leave stuff wherever they want.
Click to expand...

For the new year, I think I'm going to yell "BUSTED!" whenever I catch someone doing this. Maybe not so much towards kids since they haven't developed self control yet (something the parents should teach).
 
[quote name='YoshiFan1']I hate when customers ask if we have an item in the back room. Our back room is very small and unless a shipment of merchandise was delivered that day, the only merchandise back there is seasonal merchandise that is packed away for next year. When I say we don't have an item, at least half the time I am asked to go to the back and check. If I refuse they just ask another employee who also tells them we don't have it.

It always is worse before a holiday too. The day before a holiday they come in looking for something and get angry when it's sold out. We had Christmas merchandise out for 2 months, if they wait until the last day to buy something what do they expect? To relate to that, there are then the people that complain about holiday merchandise out too early. In mid October we would hear the comments like it's too early for Christmas items. The problem is, if we don't put out the items the people who want them that early will just go to another store.[/QUOTE]

I once bought 52 nintendo wavebirds from best buy for $0.52. They were all in the back room. True story
 
[quote name='Cage017']Usually the people who buy Hannukah things are the worst customers during the holidays. This year, it was pretty good although there were complaints when we ran out of Hannukah wrapping paper DURING Hannukah. And here I was thinking you were suppose to wrap things BEFORE the holiday started.

Meanwhile in Christmas, our shelves are getting emptied and trashed with the amount of Christmas clearance selling and what is the most common question I hear:

"Do you have any more Christmas in the back"? with the most common request being Christmas lights (which we ran out of two weeks before Christmas). And they have the nerve to get angry at me as the store is packed with people buying stuff.[/QUOTE]


Yeah... I've been getting a lot of "do you have any more in the back?" for Christmas items (trees) lately.

The other day some woman brought me a damaged santa statue that appeared to have it's arms broken and asked if she could get a discount over the already 50 percent because it was "special/retarted". I took BIG offense to that because I have worked in the Special Education field for years so I grabbed it by the arm and took it to the phone to call my manager but to be honest I felt like wacking her over the head with it for saying shit like that. Anyways I go off and she tells me "BE CAREFUL WITH IT!!" like for real it's already fucked up. I tell her my manager offers her an additional 10% making it to 60% and she said NEVER MIND!! WTF? you want it for 90? or free?

The other day I was helping another coworker out when I get a call over the intercom for customer assistance in my department. I did not recognize the voice so I went back to my department where these three black guys were waiting (2 adults and 1 kid). One dude kept on bragging , "See I called you and you came..hahaha...". Since I didn't see any of my fellow coworkers paging me I figured that the fucktards were the one's on the phone. They wanted the avengers and then started getting pissed at me because it was more expensive then walmart/bb. um ok....:roll:
Then my fellow coworker from the front comes up and asks the customer if they were behind the counter and the customer denied it but admitted to using the phone and was then lectured by him saying that he has the right to escort him out of the store since he's not authorized to use that equipment.

He leaves and the fuckers keep trash talking and I ignore them, simply getting their rewards info, name and credit card info thru the system so there is a record of them being here. The fucker had the nerve to say, "You don't have to be so anal..." Omg I almost punched the guy. Then they walk off towards the front. I have no idea who was that guy nor do I know how they managed to figure out how to use the phone. I think they were a former employee who knows how to work the phone or someone who got lucky.

You know lately I have been a bit grumpy with customers. I stop making keys for people saying the machine is down and go to walmart instead and so on. Had one customer waste 20 fucking minutes because she was on the phone with someone because she didn't know ahead of time what kind of printer ink she needed...just kept on saying it's for an HP printer...um ok...which one?? After we find the right one, she keeps on holding the sale up because she was reading off everything on the box and it's a small box!!!!
What should have taken 2 mins or less took 20 minutes! argh! I was not too pleased with her during the entire process.

If the customer (spanish) doesn't get the point of what I am telling them , says "ooooooh" , and continues to stare at the price hoping it will change before his eyes I just walk away after they ask "is this the price??"
Instead of going thru the qualifying questions, I just go ahead and say you want me to go ahead and put this on layaway (since they can't afford it)? and they usually say no just looking (and of course they continue to stare at the price!) so I just walk away and move on to someone who needs real help.

The other day I had one couple with two kids (one looked 2 and the other looked less than 1 year old). The mother looked like she was 17 and the dad looked like he was 14. The mother wanted to know if we had any Wii Remotes and we were standing infront of the Wii section. I pointed to it (the new labeled Wii U boxed Wii Remote plus) and she was saying "that's not it , that says, Wii U!!" and I corrected her saying it works for the Wii and Wii U. I then get called a liar and I was getting ready to just walk away because of the stupidity was giving me a headache when she changes her mind and wants the cheap knock off which she asked me which is better and I didn't know.

So she pony's up the money which is for her boyfriend/father of her children and I can tell she's trying to scrap every bit of money out of her purse. I am behind the counter thinking geezs if I was under 20 years old, had two kids I'd be using that money to get food and stuff for my kids and not video game stuff.
 
Last edited by a moderator:
The restaurant I work at gets really busy on holidays and we stop taking walk-ins on most days. There was one family that came in without reservations and was told by two different hostesses as well as the manager that we won't have any table for them at all. For some reason they were really set on eating there and would not leave and the lady got mad but was basically ignored after a while. So they went out and we thought that was the end of it. But a couple minutes later she called us (I picked up) and pretended to be checking reservations. I would have freaked out if I hadn't recognized the name she gave, but no matter what I told her she would not hang up the phone. It was one of the only times I've been authorized to hang up on a customer...
 
[quote name='ITDEFX']So I have been working at Kmart for the past 6 months in electronics. It's been nearly 10 years since I have worked in retail.
Oh my god things are just as bad as I remembered it.

-Not to sound racists (since I am hispanic) but here goes.
Based on my encounters here is what my typical every day experience with spanish customers.
(TV's)
Them: Whad the price? (looks at tv)
Me: (Points towards current price) $299.99
Them: OOOOOOoooooooh......
Me: walks away because I know they aren't going to buy it.
Them: Just stands there and stares at the tv then goes off and never comes back. It's like their entire day is ruined when I tell them the price.


(TV's part 2)
Them: Whad the price? (looks at tv)
Me: (Points towards current price) $299.99
Them: OOOOOOoooooooh......
Me: Getting ready to walk away.
Them: Can I put it LAY-OHHH-Wey? (yes that's how they say it).
Me: Yes you can.
Them: How Much?
Me: I don't know, depending on tax, and if you add the service plan. I machine (register) will tell me.
Them: ok.... yes (meaning lets do it).
Me: Process the layaway, Ring them up, offer service plan (some times they take it, other times they don't)
Me: Ok your minium deposit is $XX.XX today.
Them: Ooooohhhh ok.....thank you no want (then they walk away).
Me: Since I can't do shit on my account, I have to get someone from layaway to void it.
Big waste of time for me.

Yesterday when I was looking up our layaway tickets to see if there are anyone late on their payments, one lady was just standing at my register without saying a word. When I finally said "Can I help you?", I got the usual "Speaka spanish?". My usual reply is in spanish "What do you want?/Tell me"
She goes off and shoves her camera in my face asking if I had the battery and memory card for her camera. One good look at it and I knew we didn't have that battery but we had the memory card (SD). It erked me that she did that so I really didn't care to help her that much. When I told her we didn't have that battery, she repeated to me that I didn't have it and then said "ooooooohhh".. She turns around and tells her husband that we don't have it and he repeated "They don't have it?" and she said no...and he said "Ooooooohhhh". :wall:

Brown Thursday shift (7:45 to 3:45am) was a nightmare. One terminal and they put me on that terminal while the other two clowns (other employees) were on the floor helping customers. 3 hrs of people wanting tv's/dsi's and so on.

A lot of people tried to pull fast ones on me including a couple who tried TWICE during my shift. First time they tried to get that phone that was 100 dollars for 38 I think. Looked at the add as they shoved it in my face. Gave it a two second look and noticed it was folded at the bottom half, so I flipped it and noticed the top part said "5am to xx FRIDAY". Told them that's tomorrow's sale and I can't give it to them now because the system wouldn't let me over ride that price. They tried to argue with me to honor friday's price on a thursday night and it couldn't be done.

Three hours later they come back to my line and got a Wii with the 30 dollar coupon promo. Because it was getting nuts, I forgot to ask them for their member card and the system didn't give them the 30 dollar coupon. They got pissed and wanted me to give them a refund on the spot and I told them I can't refund as my terminal doesn't let me do it. Other customers were getting pissed at them for holding up the line. They eventually went up to customer service and left.

For some strange reason the system was not honoring the DSI price promo for members and I had to try several times and had a manager look into it because it was causing a long line delay. Eventually our rewards and layaway system crashed. Not good.


My co-workers can sometimes be cool and other's just out ride rude. Just because I work in electronics doesn't mean I can fix your TV or dropped broken screen phone. Nor will I "hold" stuff for you in the back unless you put it on layaway.

When I was doing the weekly audit a few months ago, I found a PS3 that looked like it was opened. I checked it out and found the controller missing. Reported it to my department manager, who was some 20 year old kid and he said he will look into it. Reported it to security and they said they will monitor the situation. Weeks later I find out our department manager was stealing shit from the gaming systems (controllers mostly). I was like what the fuck dude? He continued to steal shit after he knew they were on to him.

Management hired this one kid because when I told them I would be gone for two weeks for my wedding and honeymoon, they actually though I was quitting when I wasn't. So this kid was the biggest fuck up in the department and when I did another audit a few weeks back I found out that someone took out a Vita and replaced it with battery packs. Management did NOTHING about it.
Just before Black Friday weekend, we were told not to sell a certain stock of tv's and I even labeled it DO NOT SELL (as per management approval and directive). That fuckhead takes one of the tv's, put it aside for a customer saying that she could put it on layaway NOW and get it for the cheaper price on the weekend sale. Guess what? the plan blew up in his face.
The lady came back the day of the sale and not only found out her tv was sold to another customer but told management that he told her she could get it at the cheaper price that day. Management told her that he would be fired the next day and ended up giving them an LG model worth 200 dollars more. Dumbass ended up quitting instead.

Pretty much all my managers are paranoid and go into full mental break down when our manager is expected to come in the next day for inspection.. Some people need to calm down and take things lightly.

One manager ended up in the hospital because of stress and being overworked. She was ordered two weeks rest from work from her doctor because of her health... Instead of complying, she comes back to work with the fear if she didn't. She lose her job. I polietly reminded her that it's actually against the law for an employer to terminate an employee who is under doctor's spefic instructions when it comes to work and would be instantly protected and represented by the government. Of course she ignored me and now is still in a lot of pain.

I also have co-workers who cheat on their time clock punches by "hanging out" talking to other employees and not working for two hours before finally punching out. If you are gonna stay, then work, if not get a life and get the fuck out of here lol.

Two customers want the same washer..we don't have any of them in stock...another store has one. I tell the first hillbilly that the store has one left, go NOW if you want it, then I go to the second customer (another Oooh spanish guy) and tell him he better get going to the other store because they have one left. The hillbilly is already ahead by 1 minute while it takes the second guy to process the concept GO NOW if you want the item because the other guy is on his way to get it. After he finally gets it, he just walks off taking his time. I guess if you need to take that long to process that concept of GO NOW if you want it, then you deserve to loose it.

Selling Xmas trees like crazy. Service desk sales I have a call for electronics.....90% of the calls is either for xmas stuff for out side of my department. No we don't sell Music cd's (anymore).

That "Free Layaway" promo was sure misleading a few weeks back. Use to get a shit load of items for people to put on layaway only for them to still have to put down a minimum deposit. Got accused of "Bait and switching", threats to sue me personally for false advertising all because Management and Corp. couldn't properly advertise this as "No layaway fee!!" (which is only 5 bucks).[/QUOTE]


Kmart and Sears are the only stores where I have seen blatant theft, some stores have opened games everywhere, or used to at least before Sears stopped selling games, most of the Kmart clearance bins I have gone through were full of half stolen stuff. Especially with the GBA games, where people would slit the wrap and take the cartridges out because the cartridges were placed right at the top of the package. There is no way Kmart is built to handle Christmas traffic period, if I want something, I know not to go there. At least you have shed some light on why people buy something like an iPad and get a bunch of bricks or why game systems are missing their controllers.Iif I want something and I have to get it from retail I am going to Target or Walmart, but since every store here sells out of pretty much anything electronic you want during the holidays (and most other times) I just order my stuff online. Best Buy is the only store that has decent stock around here and probably won't be out of what you need but the nearest one is 45 min away.

I think Kmart is the worst store to work at, I would rather be stuck working at a grocery store because they at least have a POS system that works while Kmart's clearly doesn't. Never had a problem with Target, Walmart or Best Buy on the pricing of items.

Note: Absolutely none of this is the employees fault, it is all management, and shows what a poorly managed company Sears/Kmart really is. This post is simply meant to sympathize with those who have to work at Kmart.
 
I am really at that point where I don't care to report things anymore. Came in today and what do I find? Empty boxes on the floor from a freight push done the night before, tv's not properly shut down and oh the scanner gun at the terminal BROKEN (again!). To top it off, they cut my hours and hired some new clown in our department. They wouldn't do this unless they are planning to get rid of someone and figure that since my hours are being cut that it's most likely going to be me.

It's funny though my manager comes to me with all her technology questions, yet dumb enough to ask if the IP addresses are different in the store computers so she can create false survey's for the store. I really hope she gets caught and fired for this.
 
So I heard from management the other day that Kmart didn't do so well so there will be a decision made soon to close or keep open stores in our district...ummmm...
 
Man, you people make me feel really luck. I just work at a Big Lots, so most of the people I get are the friendly regulars.

Worst people I've had I didn't really have to deal with. An old lady and her husband came to me with a crockpot, rang it up and it was normal price. She told me it was on sale, so I asked where the sale was listed (I always keep a sale paper next to my register). She tells me it's in the aisle next to the crockpots, so no problem, I go and find the ad, but it's expired. So I take it back with me, show it to my manager on duty and ask what to do (I'm a newbie, don't even wanna sneeze without permission at this point). So she tells me I can just do an override, then goes to my register and does it for me. So she addresses the woman saying that the ad is expired, but they're going to honor it. She walks off.

When she's about five feet away and almost back to the CSS desk, the lady turns to her husband and goes, "I don't like her cognoscente tone."
So hearing this she turns around and says, "Excuse me?"
"I was have a private conversation with my husband."
So, I just kinda, quietly did my job and pretended like that never happened.

Another time, this had nothing to do with me, it was all the store manager. But my register is about 10 feet away from the CSS desk, so I hear almost everything that goes on. This lady comes in a couple days before Christmas with a huge sack of toys. She says her aunt gave her kids all these toys, but she felt they weren't age appropriate for them. No receipt. So my manager explains that company policy is you have to have a receipt for all returns, unless you paid for it with a card of some kind or used a rewards card, in which case we could look it up.
So the Santa-wannabe-woman asks if she could just get store credit, so my manager again tells her that she needs a receipt. After this the woman gets mad, throws the door open and yells, "I'M NEVER SHOPPING HERE AGAIN!"
 
[quote name='SilverPrince'] "I'M NEVER SHOPPING HERE AGAIN!"[/QUOTE]
I hate that shit when they say that. I don't care if you don't come back. Then you see them back in the next couple of days.
 
[quote name='GreenRook88']I hate that shit when they say that. I don't care if you don't come back. Then you see them back in the next couple of days.[/QUOTE]

I am more annoyed by "I'm going to your major competitor!" Like we're supposed to grovel for your money?
 
You must log in or register to reply here.
bread's done
Back
Top