(Q) Does TRSI ship items as they come in stock, or hold a shipment until all items are available?
(A) For US customers, we make an initial shipment of any items that are in stock when the order is placed. For international orders, we ship when all items are available.
This is our current policy for when we will make automatic partial shipments for orders that you have with our company. From time to time we do revise this depending upon the season (during Christmas we'll release orders a lot more frequently, for example) and other circumstances. Right now, we only make partial shipments for orders being shipped to a US address - international shipping costs prohibit us from doing it elsewhere.
If you have an order that you would like to request a partial shipment for, you may contact our customer service department, and for a small fee, we will release your order. Otherwise, your order will be subject to the following conditions, assuming that product is available:
* We will make a partial shipment if 50% of the unshipped products are available.
* We will make a partial shipment if there have been no shipments made on the order within the last 45 days. This helps make sure that you'll receive preorders in a timely manner if they are several of them on the same order.
* If $100 dollars of an order is in stock and available, those items will be shipped.
TRSI will also try to combine multiple partial shipments for different orders into one shipment. Here are some additional notes about partial shipments:
* If you have a lot of open orders with us, we are going to hit your card one time for each order that we're ready to ship. The example given above would result in 9 different credit card changes on one day. This might freak out a few card companies or even our customers.
* These partial shipments will cost you nothing extra - they are done at our expense. We have had people ask us to refund their shipping charges when we choose to combine their orders into one box, we will not be doing that. What we're saving by combining orders is allowing us to make these partial shipments, and hopefully giving you better service.
* There is currently no way to opt out of partial shipments, or having your shipments combined.
