I contacted QVC and received the following replies:
Hello Mr XXXXXXX,
We aplogize for any misinformation, but we regret that item number E139116,
the SanDisk 1GB Gaming Memory Stick PRO Duo, has been discontinued from our
inventory. We have forwarded your email message to our Merchandising
Department to convey your interest in this item.
Thank you for contacting QVC.com.
Kind Regards,
Wayne
-------------- Original Text -----------------
Date : 6/27/2005 4:57:39 PM
Shouldn't the Customer have the opportunity to make that decision? I have
not been asked to wait. One would believe that QVC, which clearly pledges
Customer Servirce would allow the Customer to make that decision.
I am clearly puzzled and disappointed by the unilateral QVC decision to
cancel the order when QVC acknowledges that the item has not been
discountinued.
Please reconsider this decision and re-enter my order, perhaps upgrading
the deivery as a result of the delay.
Thanks,
XXXXXXX XXXXXXX
Thank you for contacting QVC.com.
Hello Mr. XXXXXXX,
In regards to item E139116, the SanDisk 1GB Gaming Memory Stick PRO Duo, it
has not been discontinued. Please keep checking QVC.com as we may be able
to offer the item at a later date, but at this time we believe the
timeframe for waitlist orders is much too long for our customers. We are
sorry for inconvenience.
Thank you for contacting QVC.com.
Sincerely,
Cynthia
-------------- Original Text -----------------
Date : 6/27/2005 3:26:50 PM
So QVC is unable to obtain stock on this item forever? Is that what you are
saying? You will never have stock?
I am willing to wait.
XXXXXXXX
>
> From:
[email protected]
> Date: 2005/06/27 Mon PM 02:04:35 EDT
> To: "XXXXXXX XXXXXXX"
> Subject: CSWeb
rder (Ticket# 06272005M18940001:RR0004)
>
> Hello Mr. XXXXXX,
>
>
> We regret that item E139116 SanDisk 1GB Gaming Memory Stick PRO Duo is
> currently out of stock. Unfortunately, our urgent efforts to obtain
> additional merchandise have been unsuccessful. Please be assured your
> credit card has not been charged for this item. We apologize for any
> inconvenience this may have caused.
>
> Thank you for contacting QVC.com.
>
>
>
>
>
> Kind Regards,
>
> Beverly
> -------------- Original Text -----------------
>
> Date : 6/27/2005 12:21:01 PM
>
>
>
> CSWeb Customer generated Email at 2005-06-27 12:13
> ----------------------------------------------------------
>
> Message:
> After receiving a very nice letter last week indicating that my order
would
> not be shipping as scheduled, I was shocked to check the order status
today
> to find that my order had been cancelled.
>
> I know that I did not cancel the order.
>
> I know that the product still is being sold by the manufacturer.
>
> The letter indicated that the order would only be cancelled if I
requested
> such or the product was not available. Neither of these points is
accurate.
>
> I don't understand why the order was cancelled and why I wasn't notified.
>
> Thank you in advance for a prompt response with the understanding that
> perhaps the cancellation was made in error.
I find it funny that they won't just indicate it was a pricing error!