So.. as nice as the price is on this cell phone plan... Sprint customer service is one of the worst... ever.
I originally wanted to keep my old number (also a sprint number) with the new SERO plan. The person I talked to said for me to keep both lines open, then call on the new phone to get it transferred. So I called back today and low-and-behold I'm transfered around to about 3 places.... none of whom really speak English. Not to mention the half-stoned lady two days ago who resigned a 2 yr contract under the old account for no reason, and just added a load of crap despite me telling her something completely different which caused dozens of problems today when people kept telling me I was already in a contract. Finally, I get an English-speaking representative who tells me that I cannot switch numbers across accounts as previously stated. Anyway, the new rep then said... I don't know why you would even sign up a new account. I explained what the last rep told me about the SERO plan, needing to do it online and what the other reps told me.
So she said that we are just going to use the 30 day return on the new account, and simply add a SERO plan to my old number, and then overnight another phone to me (which means I'll get it on Monday). She then is having me return my new account's phone to them (despite it being the exact same, when I could have just activated that phone to the old number).
So, I ask what exactly I'm being charged... Well the new phone was already charged to me, so I'll get a refund when that phone is returned. The old account is getting a new phone shipped and the account is being billed for the 129.99 (which will probably dick me out of the mail in rebate).
It would have been easier keeping the new number, but I really needed that old one.
Sprint customer service is some of the worst I've ever dealt with. Hands down.