Dont order from Overstock!
Especially noting that this offer is a PREorder. I preordered RAdiata Stories using Paypal balance (note that) and it never came. I called and emailed weeks after the release date to see what was up. A month later after the release date, I get an email stating there was a mistake and that the game was actually Out of Stock when I ordered, but since I paid using a credit card, I could not be refunded so I would get store credit instead.
NOT TRUE! I used PayPal balance!And besides, it does not matter how it is funded, ANY PayPal charge can be refunded.
Also in the email, they said that the game was now in stock and "for my convienience", they placed a link to the game which I could order now. But the price of the game had gone up $10 in price. I replied to that email calmly and clearly saying how it was unfair that the game had gone up in price and that I should not have to pay more for a game because of a mistake in their system. Of course, they never responded to that email.
A few days later, I got this "Apoligies for my error, and a gift for you" email from the CEO of Overstock.
An offer for free membership to their Christmas Club O (reg. $9.99 to join) which means 5% off all purchases and $1 shipping until Dec. 31, 2005.
First of all, 5% is pitiful and an
insult considering I have to pay $10 more for the game I want. I'd have to buy $200 more worth of stuff just to save $10!
Second of all, in order to save, I have to buy more from Overstock. I don't think so.
And worse of all, reading terms and conditions, "
[font=Arial,Helvetica,sans-serif]Club O Holiday Membership benefits do not apply to purchase made from our travel department (located at http://travel.overstock.com), event tickets, books, magazines, videos, cd's, dvd's, video games, software, and other select products.[/font] " All I buy is media products like video games and CD's and they don't even apply!
Everyone that has been screwed by Overstock should complain to the BBB, Bizrate, and Pricegrabber.
http://www.bizrate.com/ratings_guide/cust_reviews__mid--23819.html
http://www.pricegrabber.com/rating_getreview.php/retid=240
Sure, a lot of transactions go smoothly, but their customer service is absollutely the worse and once they get your money, really there's nothing you can do.