eBay has now stopped all preorder auctions of PS3 consoles. The reponse email to a cancellation is odd because Wii presale auctions are NOT being pulled, and they even say go so far as to say "this item".
But worst of all look what they expect you to do if your auction gets pulled! They act like they are investigating you for fraud because they decided to stop allowing these sales which do not break the User Agreement or rules in any way. Not only that, but why do they need Driver's license and a utility bill, they don't even ask for those when you make an account! And it's not like they don't already have direct access to your bank account as it is! Best of all as the op said, they don't want to talk to you about it on the phone AT ALL. Someone should contact the BBB:
"Due to the high demand and limited supply of this item we are taking stronger measures to protect both buyers and sellers in the eBay community. Currently, eBay is not permitting “Pre-Sale” of this item, and sellers who list it on eBay must have physical possession of the products at time of listing.
It is necessary that you provide information by fax that confirms your identity and allows us to review your current business practices. You will need to send all of the following:
1. A copy of the front and back of your driver's license or other government issued ID.
2. A copy of a recent credit card statement or utility bill clearly showing your billing address as proof of your registration information. Please remove any account numbers before sending.
3. Copies of manufacturer invoices or any other documentation showing purchase or possession of items listed for sale prior to your account suspension. This includes purchase records and related documentation from suppliers and/or other third parties.
4. Written acknowledgement that you have read and that you understand the eBay User Agreement. A link to the User Agreement can be found at the bottom of most eBay pages.
5. Written acknowledgement that you have read and understand eBay’s categorization policy.
*** Important ***
All contact information listed on the documents that you submit with your appeal must be consistent with the contact information listed on your registered eBay account. If any differences exist, you must provide an explanation for these discrepancies, as well as documentation that confirms your explanation.
If your eBay contact information is your work address, please send official documentation to validate this.
Please fax the information requested above to:
eBay, Attention: PA Appeals
Fax number: 1-888-260-6355
Relisting this item prior to providing the documentation mentioned above may result in the suspension of your eBay account. Please allow 12-24 hours after faxing in your information for a response.
For your security, any documents submitted will be destroyed after your appeal has been reviewed.
Do not respond to this email, as your reply will not be received.
We appreciate your patience in this matter.
Respectfully,
Customer Support (Trust and Safety Department)
eBay Inc "