AvidWriter
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HI placed an order on 11-24. 3 days passed and with the item not shipping I had to cacel to try and get the item to me sooner. When I called to cancel, she attempted to cancel but only managed to cancel the free promo item that came with the Nook in the order. The item in question, the main item of the order, the only item I was paying for could not be canceled as it had just shipped about 5 mins earlier while I was on the phone with her. However her attempting to cancel the order canceled my promo item the a free 2GB microSD card. I asked her then since the Nook is shipping if she could un-cancel the free promo item as the order was now being completed. She said she could not as would have to transfer me to sales. During the transfer the call was dropped. I could not call back as it was early in the morning and I had already been on hold close to 30 mins before. I was unable to attempt to call back until today. When I did I spent over an hour on hold and redialing as I was numerously disconnected. Finally I got someone who said they would help me. However she could not, stating the promo was over and she couldn’t un-cancel the item. This to me is unacceptable. The order was placed when the promo was on, and it is not fault that the timing was bad and the order was shipping when the cancel attempt was going through. Now I am left with half an order and out on a very nice promo item which was the whole point of why I placed the order in the first place. This has been a very fustrating expereince and I fear this will be the last time I will be shopping Bestbuy.
If that sounded a little dijointed it probably is/was. I wrote it while still fumming from that call. I also email this mostly the same but with more info to a few BB people. It's not so much the 2gb SD card, it's the fact that this should not have happened.
I also call BS on the item shipping right as I'm trying to cancel it, that's just too much of odd timing.
Sorry for the rant, I just had to post it somewhere. Thanks.
[SOLVED] : After a few emails back and forth through their twitter (I was told to email there after I @BB them with my problem). I was able to go pick up the canceled item at the store, which was another mess cause no one seems to know WTF to do. I almost left empty handed and with another furious set of emails and etc to throw around but the manager who called me caught me as I was walking out. I was told he was "in a meeting". Problem solved, rage subsided.
If that sounded a little dijointed it probably is/was. I wrote it while still fumming from that call. I also email this mostly the same but with more info to a few BB people. It's not so much the 2gb SD card, it's the fact that this should not have happened.
I also call BS on the item shipping right as I'm trying to cancel it, that's just too much of odd timing.
Sorry for the rant, I just had to post it somewhere. Thanks.
[SOLVED] : After a few emails back and forth through their twitter (I was told to email there after I @BB them with my problem). I was able to go pick up the canceled item at the store, which was another mess cause no one seems to know WTF to do. I almost left empty handed and with another furious set of emails and etc to throw around but the manager who called me caught me as I was walking out. I was told he was "in a meeting". Problem solved, rage subsided.
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