[quote name='coupegamer']Yeah. Filing a claim through ebay/half.com is a pain. You are best off to dispute the charge with your credit card company[/QUOTE]
Filing claims through eBay/Paypal/Half/Stubhub is a pain in the ass. It takes months for them to do anything. Disputing it through your credit card company is a guaranteed win but it can affect your credit scores if you care about those.
I used to sell actively on eBay, until I got screwed over very badly. I had a very high reputation on eBay, verified/confirmed premier Paypal account. The person that bought my goods also had a good reputation, verified/confirmed the whole enchilada. The business transaction went great, he paid, I sent him goods, we both left feedback for one another.
Six months later I receive a phone call from my bank informing me that Paypal attempted to withdraw $1000 out of my bank account. I tell them to block all requests from them for the time being until I get more info. I log into my Paypal account and discover that the buyer filed a charge back with his credit card and Paypal immediately awarded it to him and put my Paypal account balance in negatives. I call Paypal and they tell me that the buyer filed the charge back through their credit card and if I wish to dispute it I need to file a claim. I provided them all correspondences with the person, the tracking info, payment tabs, etc.
Four months pass and Paypal tells me that after receiving the details provided they cannot dispute the matter with the credit card company and they're requesting that I put my account back in neutral status, aka. pay them $1000 to take my account of negatives. This is absurd to me because first of I've already lost $1000 worth of goods on top of that now they're expecting me to lose $1000.
What also annoyed me was that we both had a verified, confirmed accounts so the transaction has "buyer/seller protection" from fraud cases. In fact I emailed it to the guys place of work, which was also the address on the credit card. I found out the hard way that if the person files a charge back directly through their credit card you alway lose. Which people 100% end up doing any ways because eBay/Paypal investigations take so damn long. You're not protected in those instances because Paypal has to dispute a claim with an even bigger financial entity with better lawyers. Things called banks have stuff called insurance and regulation... Paypal do not.