just bought it and used "flat rate"..
here's my live chat with csr
Chat InformationWelcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative momentarily.
Chat InformationWelcome to Overstock.com Customer Service, you are now chatting with Nicky.
Nicky: Thank you for visiting Overstock.com. How may I help you today?
you: i just placed an order for two gameboy games and want to make sure you ship them in a box so the game won't get crushed
Nicky: That's great to hear and I appreciate your business.
Nicky: I'd be glad to help you with that.
Nicky: To help you better, may I please have your invoice number or email address registered with us?
you: xxxxxxxx,
[email protected]
Nicky: Thank you.
Nicky: For security purposes, may I ask you to verify the name and billing address on your account, please?
you: xxxxxxxx
you: xxxxxxxxxxxxx
Nicky: xxx, thank you for verifying your name and billing address.
Nicky: Are you referring to the 'GBA - Super Robot Taisen: Original Generation' and 'GBA - Summon Night: Swordcraft Story'?
you: yes, i've ordered gameboy advance games before from you and they arrived "crushed" meaning the cardboard box they come in gets crushed
Nicky: Thank you for confirming.
Nicky: I'm sorry to hear that the previous order you received it in damaged condition.
Nicky: I can assure you that this is not the way we do business with our customers.
Nicky: Such an incident is an isolated one and is quite rare. I am sorry that it happened in your case.
Nicky: I will make sure we get this taken care for you.
Nicky: If you receive this order again in the damaged condition please let us know.
Nicky: We strive hard to provide quality service to our customers.
you: yeah, just make sure it's shipped in a box..that's all i ask..
Nicky: I'm positive that you will receive your order in good condition.
you: ok, thanks
Nicky: You are welcome. Is there anything else I can help you with today?
you: that's all thanks, bye
Nicky: Was I able to resolve your concern today?