[quote name='ohscaryone']I think I am done with Gamestop for good after last week. I picked up my ni no kuni preorder from them on Tuesday and had the sales guy try to keep my steelbook until I finally reminded him it came with that steelbook that was right next to the game when he pulled it out of the drawer then he informed me for an extra $3 they would guarantee my game in the event it didn't work when I got home. So now we have to pay an insurance fee so that they will stand behind the product they sell? Forget that.[/QUOTE]
The reason for him trying to keep your steelbook is most likely they didnt get enough to cover all the preorders. The gamestop i used to be a manager in had to do this a lot. The policy was if someone "forgot" to ask for their steelbook/extra pre order items they werent offered, and if they came back later, it was too late because we ran out making it the customers fault for not asking.
When corporate dont send enough items to guarantee what they offer its the stores that have to face angry people. The Witcher 2 keychains were a prime example. We had 42 pre orders, each was going to get a chain. We had 15 chains delivered. We were told to only give them out on pickup of the game if asked. This is one reason i no longer work there. Its bullshit that a company you work had for dont care about you and wont back you up. When customers complained on their receipts about not getting items, the managers got punished, like we could make keychains appear out of our ass.