The bad retail experience thread

no i still get told that i should sell warranty, or try. but hey, at least i am able to get customers to sign up for a rewards card ^_^. but yeah i dont see the point in buying warranty if it comes with manufacturer warranty. but we are dealing with a lot of average consumers here. i think i read somewhere that about five percent of of B&M retail consumers know/heard about slickdeals/cheapassgamer and generally, people from CAG/SD know what goes on about deals, warranties, etc. the average consumers are just here to come and go.

i did buy a store warranty and got a manufacturer. my computer had a problem within the year it was bought. and i still had to pay an extra $20 for restore disks. -___-

though i dont know why most people on cag/sd complain about "worst" buy but continue to shop there.
"oh i dont like best buy" or "i dont shop there" really? sounds like a personal problem to me. but thats a different story. i wish sometimes they would just keep it to themselves because no really cares about their 2 cents.
 
I think those 5% probably aren't shopping retail stores randomly anymore after discovering CAG and Slickdeals! At least for electronics or luxury items. Once you find cheaper options, its very hard to go back to more expensive options.

I shop retail for clothing, groceries, personal essentials and things like that, I do not make high dollar purchases at retail. Those purchases are saved for Amazon or Newegg because I can count on them.

I actually went out of my way to order a TV from Amazon because I trust them, Sears was my other choice, but since they only had 1 in stock at my store, I would not be able to get an exchange if it was busted. That and the fact that I had a lot of Amazon credit swayed me. In the end it was probably easier for me to get delivery because even with a 32 inch TV the box was incredibly large for this model and I have no idea how I would have gotten it into one of our 2 cars safely. We have a truck but it would require cleaning out to use so overall it was just easier to get delivery.
 
[quote name='SaraAB']I have worked retail, but from what I can gather its much, much worse than it used to be. I will not name names here but I can tell you that a certain type of customer is MUCH MUCH more rude than any other customers here, and that this group of rude customers has increased in my area exponentially since a few years ago. You couldn't pay me enough to have to ring these people out at a checkout all day long. Everyone here hates these people, and my facebook news feed is full of whining about them, its just insane. I have witnessed many a cashier go home crying because of things some of these people say to them.
[/QUOTE]

They have to be the most annoying bunch of people I have ever encountered. I have a few times told these people off in lines as I always get stuck behind them and they annoy the hell out of me.
 
[quote name='SaraAB']I think those 5% probably aren't shopping retail stores randomly anymore after discovering CAG and Slickdeals! At least for electronics or luxury items. Once you find cheaper options, its very hard to go back to more expensive options.

I shop retail for clothing, groceries, personal essentials and things like that, I do not make high dollar purchases at retail. Those purchases are saved for Amazon or Newegg because I can count on them.

I actually went out of my way to order a TV from Amazon because I trust them, Sears was my other choice, but since they only had 1 in stock at my store, I would not be able to get an exchange if it was busted. That and the fact that I had a lot of Amazon credit swayed me. In the end it was probably easier for me to get delivery because even with a 32 inch TV the box was incredibly large for this model and I have no idea how I would have gotten it into one of our 2 cars safely. We have a truck but it would require cleaning out to use so overall it was just easier to get delivery.[/QUOTE]


yup! cant go wrong with amazon. its like everytime theres a deal i always subconsciously think "oh maybe amazon will pm it!"
 
[quote name='slowdive21']"have bought" ;)[/QUOTE]

Where I come from, it's "done buyed."

I've got a few stories I can share.

1) Both Gamestops near me have turned into preorder central. You go in there for anything and they'll start schmoozing you for a preorder. You ask if they have game x, they'll ask if you've put $5 down on y or z. If you ask about a guide or accessory, they start asking what systems you have and what genres you're interested in to find out what preorders to suggest.

Earlier this year, I went to trade in a few games and see if the store had an unopened copy of de Blob 2. I ended up dealing with the manager, who told me they didn't have an unopened copy and started asking why the opened copy wasn't fine. I explained that the case gets beat up on the floor, the stickers leave residue on the case, and that I've bought an opened "new" game before only to find save data already on it. He didn't find any of those answers acceptable, so he kept pushing me to buy the opened copy. I kept telling him no and that I'd just take the credit for my games. He eventually gave in, but not before telling me, "Well, if you wanted it unopened, you should have preordered." That transitioned nicely to his next pitch, "Is there anything you want to preorder?" I said no and that I just wanted the credit. He then took the next four minutes (Seriously, four minutes. That's not exaggerated.) to read a list of upcoming games I could preorder. I kept telling him no, that I would save the credit. All the while a line formed behind me that went all the way to the back of the store. The manager finally accepted that I wasn't going to preorder anything and did the transaction like I asked...but I was steamed by that point. I wound up giving him a terrible survey score.

Another time a few months ago, I went back in to see if the store had an unopened copy of Devil Survivor Overclocked. I would have bought it elsewhere, but only Gamestop and Amazon carry it as far as I can tell, and Amazon was sold out. I ask the guy at the store about it, explaining that I just bought a 3DS and needed some games to play, and he said the only copy they had was the shelf copy. "Why didn't you preorder it?" he asked. If he had been paying attention, he would have heard me say I just bought my 3DS. No one sensible preorders games for systems they don't own. He then started lecturing me on why preorders are necessary because I won't get the games I want if I don't preorder. In this singular case, he was right. But 99% of the time if one store doesn't have the game I want, another will. On the street this Gamestop is on alone, there's a Best Buy, Walmart, Toys R Us, Sears, Target, and a second Gamestop. At least one of those is bound to have what I want. Treating the gaming market like we're in a bubble where only your store exists won't make me preorder more.

Another time, when Dark Souls came out, I'd preordered the game at Best Buy since I had a gift card. My store ended up not getting the limited edition upgrades like most stores, so I decided to check Gamestop to see if they got an extra copy in. I explained the situation to the manager hoping to win some pity points. He told me no, they didn't get any extra copies, then (with a completely straight face) said the upgrade was Gamestop exclusive and if I really had wanted it, I would have preordered there. Yes, lying will make me want to preorder at your store. Brilliant!

2) When I worked at Toys R Us, I was one of the employees in the R Zone. This was back when the section was walled off and employees weren't allowed to leave the section. One day, a nice, soft-spoken British man came in asking about Transformers games for the DS. He wanted to get one for his son for his birthday. I walked him over to the DS section and started showing him each Transformers game when a woman outside the section started yelling at me to come help her. I didn't realize she was talking to me at first, but once I figured it out, I ignored her on principle, as I was with another customer and she was fucking yelling at me. I hoped she would take the hint, but she kept shouting. I finally turned around and told her I'd be with her once I got done with the customer I was already with. She didn't like that, so she found someone else to help her.

A little later, she walked into my section with her husband and son. The son got excited that he was going to get to look at video games, but the cow swatted him and said they were just in the section to check out. When they got to the counter, the husband pulled out two model cars from the basket and tried to decide which one he wanted. He couldn't choose, so he asked the cow for her opinion. She shouted at him, stating she didn't give a crap and he just needed to pick one. He hung his head a little, grabbed one, and put it on the counter along with the rest of the cart's contents. I started ringing them up while the cow thumbed through a magazine she found on a shelf. Once I finished ringing everything up and bagging it, she grabbed one of the bags and said, "I'm going to put this in here," dropping the magazine into it. "No," I told her, "I haven't rung that up yet." She flipped out. "YES YOU DID, YOU JUST RUNG IT UP! I SAW YOU SCAN IT! MOO MOO MOO!" Her husband looked up at me, shooting a sympathetic glance, turned to the cow, and shouted, "You've been holding that magazine this whole time! How could he have scanned it when you haven't even given him the chance?" The cow looked surprised that her husband stood up to her. "Oh...well, how much is the magazine?" she asked. I scanned it and told her, and she flipped out again about it being way too much and we're trying to scam her and if anyone wants her, she'll be in the car. She then stormed off. The husband finished up the transaction and followed with the son. A minute later, the lady working the service desk came over and asked what I did to piss off the cow, because she was apparently cursing me as she walked out the door. Worst case of menopause ever.
 
I recently had a very lovely experience over at TRU. Usually, it's a pretty awesome store. I hate one of the R Zone guys because he treats me like I don't know anything about games as he repeatedly tries to convince me to buy the protection plan because I'm obviously going to smash my $5 shovelware DS game into a million bits and I'll kill myself because I won't be able to exchange it for a like-priced game. If he says "You never know what might happen" one more time, I'm going to rape him Viking-style in front of my collection of 20+ years of like-new video games...

Aside from him, everyone's usually pretty cool. I'm buddy-buddy with one of the other R Zone guys and all of the girls swoon over my little boy and want to give us free balloons and toys from behind the counter. Anyway, I went to pick up a site-to-store order about two weeks ago and ended making a new TRU enemy. At the customer service desk, there's a little sign that says something like "Checkout/Inquiries" with an arrow pointing to the left and "Internet Orders" with an arrow pointing to the right, so I stand over to the right of the "line" that consisted of one or two customers. I had to wait for them to be helped first, but that was no big deal; after all, they were there first. But then as new people showed up, they were also being helped before me, so I went ahead and walked up to the register/counter in front of me so someone would notice me. Once everyone had been dealt with and there was no longer a line, the girl working there started walking away until I called out and she just looked at me and said "Oh, did you want help? You weren't waiting in line."

I have a hard time not being polite in person, so I walked over to the far end of the counter where she was waiting for me and explained that I needed to pick up an order and that I forgot my invoice at home but I had the confirmation number. Apparently that doesn't matter because they have to scan the little bar code. I mentioned that I used my rewards card and asked if she'd be able to use it to bring up my order on the computer. Apparently they can't do that. She told me to just bring up the e-mail on my phone and when I said that I couldn't do that with my phone, she looked at me like I had just said "Tide comes in, tide goes out."

After pulling out my Nokia clamshell to prove to her that there is such a thing as a phone that isn't a smartphone, she said "Well, there's nothing I can do. You should've brought a copy of the notification. It says right there in the e-mail that you have to bring it." I got the sudden urge to pelt her in the head the precious batteries they try to foist on everyone, so I just walked away without saying anything. I totally understand that I was in the wrong for leaving my printout at home, but I don't see why I deserved to have some lowly bitch cop an attitude with me just because I wanted to see if there was some way of bringing up my order without the paper. Most stores just ask for my ID or order number, so I figured it was worth a shot. Just for the heck of it, after a bit of shopping, I stopped by customer service on the way out while someone else was behind the desk. I explained the situation and this second girl just punched a few numbers into the computer, verified my identity, and handed me my bag of stuff.

Obviously this isn't an incredibly horrible experience and it's nowhere near the worst encounter I've had, but it was the most recent and I was really taken aback by the unprovoked attitude. The bitchy employee didn't seem to have any issues with previous customers, so I guess I just rubbed her the wrong way somehow. I'm a quiet and friendly person, so I don't know what her deal was. But you best believe I spoke my mind in that survey! Hell hath no fury like an insulted customer presented with multiple-choice questions!
 
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[quote name='dodgeme']They have to be the most annoying bunch of people I have ever encountered. I have a few times told these people off in lines as I always get stuck behind them and they annoy the hell out of me.[/QUOTE]

I generally try not to say anything, as that is not going to help anything, starting a fight is not a good thing and makes it miserable for the other customers in line. You never know how a person who has been waiting in line for an hour and is angry will react. But if a bunch of other people said something I would probably join in too.

The biggest problem I have is with people running into me with their shopping carts, and yes it is this annoying group of consumers that is mostly responsible for that. I do not stand in the middle of the aisle for hours looking at a product and blocking the way for people like others do.

Ironically I don't really have a problem with children in stores, most parents here keep their kids under lock and key so they aren't straying far or they don't get to go shopping. I can totally understand if a baby is crying because they probably can't help it. Of course I usually shop at night right before the stores close for various reasons, so that means less kids in the stores and less people overall.
 
[quote name='ZombieToast']Hell hath no fury like an insulted customer presented with multiple-choice questions![/QUOTE]

I deem this sig-worthy. :lol:
 
[quote name='ZombieToast']I recently had a very lovely experience over at TRU. Usually, it's a pretty awesome store. I hate one of the R Zone guys because he treats me like I don't know anything about games as he repeatedly tries to convince me to buy the protection plan because I'm obviously going to smash my $5 shovelware DS game into a million bits and I'll kill myself because I won't be able to exchange it for a like-priced game. If he says "You never know what might happen" one more time, I'm going to rape him Viking-style in front of my collection of 20+ years of like-new video games...

Aside from him, everyone's usually pretty cool. I'm buddy-buddy with one of the other R Zone guys and all of the girls swoon over my little boy and want to give us free balloons and toys from behind the counter. Anyway, I went to pick up a site-to-store order about two weeks ago and ended making a new TRU enemy. At the customer service desk, there's a little sign that says something like "Checkout/Inquiries" with an arrow pointing to the left and "Internet Orders" with an arrow pointing to the right, so I stand over to the right of the "line" that consisted of one or two customers. I had to wait for them to be helped first, but that was no big deal; after all, they were there first. But then as new people showed up, they were also being helped before me, so I went ahead and walked up to the register/counter in front of me so someone would notice me. Once everyone had been dealt with and there was no longer a line, the girl working there started walking away until I called out and she just looked at me and said "Oh, did you want help? You weren't waiting in line."

I have a hard time not being polite in person, so I walked over to the far end of the counter where she was waiting for me and explained that I needed to pick up an order and that I forgot my invoice at home but I had the confirmation number. Apparently that doesn't matter because they have to scan the little bar code. I mentioned that I used my rewards card and asked if she'd be able to use it to bring up my order on the computer. Apparently they can't do that. She told me to just bring up the e-mail on my phone and when I said that I couldn't do that with my phone, she looked at me like I had just said "Tide comes in, tide goes out."

After pulling out my Nokia clamshell to prove to her that there is such a thing as a phone that isn't a smartphone, she said "Well, there's nothing I can do. You should've brought a copy of the notification. It says right there in the e-mail that you have to bring it." I got the sudden urge to pelt her in the head the precious batteries they try to foist on everyone, so I just walked away without saying anything. I totally understand that I was in the wrong for leaving my printout at home, but I don't see why I deserved to have some lowly bitch cop an attitude with me just because I wanted to see if there was some way of bringing up my order without the paper. Most stores just ask for my ID or order number, so I figured it was worth a shot. Just for the heck of it, after a bit of shopping, I stopped by customer service on the way out while someone else was behind the desk. I explained the situation and this second girl just punched a few numbers into the computer, verified my identity, and handed me my bag of stuff.

Obviously this isn't an incredibly horrible experience and it's nowhere near the worst encounter I've had, but it was the most recent and I was really taken aback by the unprovoked attitude. The bitchy employee didn't seem to have any issues with previous customers, so I guess I just rubbed her the wrong way somehow. I'm a quiet and friendly person, so I don't know what her deal was. But you best believe I spoke my mind in that survey! Hell hath no fury like an insulted customer presented with multiple-choice questions![/QUOTE]

Just as a heads up you don't need that print out ... I just picked up 2 seperate orders without it. You just need the numbers.
 
Gamestop is one chain (while I am sure this goes for every chain) that seems to vary so greatly from one store to the next. I am guessing it depends on the district manager and store manager. The stores around here are great, I never get asked to preorder games and never asked to buy protection plans, I don't even get asked to upgrade my free power up rewards card to the pro level. The employees are willing to talk for a few min about games when I am there. Lately all the discs I have bought from them have been in good condition. I don't buy incomplete games, but they must be refurbishing most discs they get in. When there is an issue they respond quickly though it helps if you fill out the survey with completely negative results, you will get action that way. Other than the corporate required policies the stores are not bad stores, if these stores were indie game stores that didn't gut games they would be at the top of my list for video game shopping.
 
[quote name='SaraAB']Ironically I don't really have a problem with children in stores, most parents here keep their kids under lock and key so they aren't straying far or they don't get to go shopping. I can totally understand if a baby is crying because they probably can't help it. Of course I usually shop at night right before the stores close for various reasons, so that means less kids in the stores and less people overall.[/QUOTE]
As a parent of a young child, I appreciate your attitude when it comes to kids. I completely understand how annoying it is when a kid is crying and screaming all throughout a store (I get just as annoyed as everyone else), but sometimes, it just can't be helped. You can't always appease children, you certainly can't force them to be quiet, and you can't discipline them because if someone sees you doing something they don't approve of, CPS shows up. My son rarely gets bad when we go shopping, but we sometimes have to go out somewhat late because of our schedules and he gets understandably cranky. It gets a bit embarrassing when everyone around you is giving you the dirtiest looks they can muster up. Of course, some of those people are even worse than crying kids. I just about beat the shit out of someone for their "stupid fucking baby" comment, but I knew it wasn't worth it. Sure would've felt good, though.


[quote name='david12795']i love how this thread has turned into the horrible customer experience thread.[/QUOTE]
It's expected, I suppose, although I believe there is actually a thread for that.


[quote name='neocisco']I deem this sig-worthy. :lol:[/QUOTE]
Ha ha, I'm glad you approve.


[quote name='strikeratt']Just as a heads up you don't need that print out ... I just picked up 2 seperate orders without it. You just need the numbers.[/QUOTE]
Yeah, that's what I found out with the second girl I dealt with, which made the situation even more frustrating.


[quote name='SaraAB']Gamestop is one chain (while I am sure this goes for every chain) that seems to vary so greatly from one store to the next. I am guessing it depends on the district manager and store manager. The stores around here are great, I never get asked to preorder games and never asked to buy protection plans, I don't even get asked to upgrade my free power up rewards card to the pro level. The employees are willing to talk for a few min about games when I am there. Lately all the discs I have bought from them have been in good condition. I don't buy incomplete games, but they must be refurbishing most discs they get in. When there is an issue they respond quickly though it helps if you fill out the survey with completely negative results, you will get action that way. Other than the corporate required policies the stores are not bad stores, if these stores were indie game stores that didn't gut games they would be at the top of my list for video game shopping.[/QUOTE]
Yeah, the only reason why I haven't completely "disowned" Gamestop is because some of the stores are actually really cool. The one closest to me guts the games and is insanely preorder-happy and they'll lie just to get you to preorder (I have a stack of printouts of upcoming games from them, as if I don't already know what's coming out), but another store down the road is fun and casual and they'll usually help me get good deals. The first time I went there, I wanted to buy some MS points, and the guy switched the card I picked out for one that was tax-free. It's a small gesture, but it's enough to get me to keep shopping there. And the store I stopped by while on vacation in Oxnard almost felt like an indie shop. They were full of awesome old games in great condition (and complete) and the guy working there was totally laid back. They weren't busy at all, so we just talked about games for a few minutes and he recommended a couple of stores where I might find some good stuff. If they were to change all of the signs, you wouldn't even know it was a Gamestop.
 
[quote name='SaraAB']Gamestop is one chain (while I am sure this goes for every chain) that seems to vary so greatly from one store to the next. I am guessing it depends on the district manager and store manager. The stores around here are great, I never get asked to preorder games and never asked to buy protection plans, I don't even get asked to upgrade my free power up rewards card to the pro level. The employees are willing to talk for a few min about games when I am there. Lately all the discs I have bought from them have been in good condition. I don't buy incomplete games, but they must be refurbishing most discs they get in. When there is an issue they respond quickly though it helps if you fill out the survey with completely negative results, you will get action that way. Other than the corporate required policies the stores are not bad stores, if these stores were indie game stores that didn't gut games they would be at the top of my list for video game shopping.[/QUOTE]
I've always kinda wondered how GS gets away with gutting copies of games and still having the ability to call them "NEW". When I did the negative reviews(just before my banning for life from GS:lol:) I repeatedly mentioned how Toys R' Us gets in generic cases with artwork printed out that they can put in said cases so they don't have to open copies of games like GS.

As expected that idea fell on deaf ears. After all, those cases/artworks likely aren't free and anything that could possibly cost GS a fraction of a cent each for all of their locations is a big enough loss in profit for them to reject the idea.
 
As somebody who worked retail, I have many stories, but my favorites had to be my time at Game Crazy. I have some good ones.

One was a lady with a 7 year old kid buying her kid GTA Vice City. After going through the whole thing about what the game is rated and how you kill cops, commit crime and is not appropriate for her kid, she demands the game anyway. An hour later she comes back angry and yelling "You never said you can beat women, I could care less about killing cops and drugs, but how dare you sell me a game where a woman can be beaten, I demand a refund and he can buy any M rated game as long as no woman gets abused."

One story as a customer, walk into Game Stop to buy a controller, wearing all black, a Disturbed T-shirt and hat. Get to the counter and the guy asks me three or four times to pre order 50 cent bulletproof, insisting that I would love that game, and its a game I am going to need to play and need to reserve since its going to be the best selling game ever. After the 4th time I literally look at him, look at my shirt, look at the sale clerk, tell him keep the controller and walk out.
 
[quote name='Aldogg']As somebody who worked retail, I have many stories, but my favorites had to be my time at Game Crazy. I have some good ones.

One was a lady with a 7 year old kid buying her kid GTA Vice City. After going through the whole thing about what the game is rated and how you kill cops, commit crime and is not appropriate for her kid, she demands the game anyway. An hour later she comes back angry and yelling "You never said you can beat women, I could care less about killing cops and drugs, but how dare you sell me a game where a woman can be beaten, I demand a refund and he can buy any M rated game as long as no woman gets abused."[/QUOTE]
:rofl: So it's ok if lil Jimmy gets virtual BJ from a hooker in VC, just so long as he doesn't get outta the car and run after her to take his money back by beating her into the ground?

Now that right there is an awesome parent.:roll::whistle2:#
 
[quote name='Aldogg']As somebody who worked retail, I have many stories, but my favorites had to be my time at Game Crazy. I have some good ones.

One was a lady with a 7 year old kid buying her kid GTA Vice City. After going through the whole thing about what the game is rated and how you kill cops, commit crime and is not appropriate for her kid, she demands the game anyway. An hour later she comes back angry and yelling "You never said you can beat women, I could care less about killing cops and drugs, but how dare you sell me a game where a woman can be beaten, I demand a refund and he can buy any M rated game as long as no woman gets abused."

One story as a customer, walk into Game Stop to buy a controller, wearing all black, a Disturbed T-shirt and hat. Get to the counter and the guy asks me three or four times to pre order 50 cent bulletproof, insisting that I would love that game, and its a game I am going to need to play and need to reserve since its going to be the best selling game ever. After the 4th time I literally look at him, look at my shirt, look at the sale clerk, tell him keep the controller and walk out.[/QUOTE]

Reminds me of the time I was car shopping, many years ago, but not long after the whole Columbine thing. I had worn a trenchcoat for years, since my Freshman year (and this was after I graduated), and I wasn't about to let the whole "Trenchcoat Mafia" thing ruin it for me.

Anyways, after a week or so of looking around, checking listings, etc, I finally found the car I've been looking for. I head down to the dealership and check the car out on the lot, and for some reason, no salespeople are coming out to help. So, I decide to go into the showroom to look for someone, and some jackass sales person said out loud, sarcastically, "Look out! It's the Trenchcoat Mafia! He's probably going to shoot this place up!"

My respsonse? A simple "fuck yourself, you just lost a guaranteed sale." And I walked out. Some guy (I'm guessing the sales manager) ran out and tried to apologize and I told him where to go. Gotta love the ignorant, but I'm sure that guy learned a lesson about insulting customers when you work on commission.
 
[quote name='ZombieToast']As a parent of a young child, I appreciate your attitude when it comes to kids. I completely understand how annoying it is when a kid is crying and screaming all throughout a store (I get just as annoyed as everyone else), but sometimes, it just can't be helped. You can't always appease children, you certainly can't force them to be quiet, and you can't discipline them because if someone sees you doing something they don't approve of, CPS shows up. My son rarely gets bad when we go shopping, but we sometimes have to go out somewhat late because of our schedules and he gets understandably cranky. It gets a bit embarrassing when everyone around you is giving you the dirtiest looks they can muster up. Of course, some of those people are even worse than crying kids. I just about beat the shit out of someone for their "stupid fucking baby" comment, but I knew it wasn't worth it. Sure would've felt good, though.



It's expected, I suppose, although I believe there is actually a thread for that.



Ha ha, I'm glad you approve.



Yeah, that's what I found out with the second girl I dealt with, which made the situation even more frustrating.



Yeah, the only reason why I haven't completely "disowned" Gamestop is because some of the stores are actually really cool. The one closest to me guts the games and is insanely preorder-happy and they'll lie just to get you to preorder (I have a stack of printouts of upcoming games from them, as if I don't already know what's coming out), but another store down the road is fun and casual and they'll usually help me get good deals. The first time I went there, I wanted to buy some MS points, and the guy switched the card I picked out for one that was tax-free. It's a small gesture, but it's enough to get me to keep shopping there. And the store I stopped by while on vacation in Oxnard almost felt like an indie shop. They were full of awesome old games in great condition (and complete) and the guy working there was totally laid back. They weren't busy at all, so we just talked about games for a few minutes and he recommended a couple of stores where I might find some good stuff. If they were to change all of the signs, you wouldn't even know it was a Gamestop.[/QUOTE]

A baby in a store screaming isn't really that big of a problem, if you are that annoyed by them then just walk to another part of the store, the only time a misbehaving child would be a problem for me is if they were beating on me or if the parent looked at me and expected some help. I completely understand that sometimes the child cannot help it, especially if its a very young child or a baby. An easy way to discipline a child in a store without getting involved with the authorities is to just remove them from the store and take them to the car, hopefully there are 2 parents so one can sit with the kid and one can finish the shopping, then they know the discipline will happen when they get home. It worked for my parents. Now obviously you wouldn't blame a very young child because they can't help it.

Even if I see something totally out of line I never say anything ignorant to random people in stores because I am not like that and frankly its not worth my time to discipline someone else's kid. But I hope the people making the comments realize that they were once, the baby in a store that was also miserable. We were all kids once, and I think some people forget that.

In a lot of places the parents behave much worse than the children do.
 
[quote name='SaraAB']A baby in a store screaming isn't really that big of a problem, if you are that annoyed by them then just walk to another part of the store, the only time a misbehaving child would be a problem for me is if they were beating on me or if the parent looked at me and expected some help. I completely understand that sometimes the child cannot help it, especially if its a very young child or a baby. An easy way to discipline a child in a store without getting involved with the authorities is to just remove them from the store and take them to the car, hopefully there are 2 parents so one can sit with the kid and one can finish the shopping, then they know the discipline will happen when they get home. It worked for my parents. Now obviously you wouldn't blame a very young child because they can't help it.

Even if I see something totally out of line I never say anything ignorant to random people in stores because I am not like that and frankly its not worth my time to discipline someone else's kid. But I hope the people making the comments realize that they were once, the baby in a store that was also miserable. We were all kids once, and I think some people forget that.

In a lot of places the parents behave much worse than the children do.[/QUOTE]
My parents both told me I was actually a really well behaved child when I was younger. They said it was only when I hit my teen years that I became troublesome.:razz:

Although my mom never knew that when we'd go to Kmart I would 'race' carts up n down the aisles.:lol:;)

Mind ya, there have been times when I'm in a restaurant when I've wanted to do THIS:
http://www.youtube.com/watch?v=_to2-A-CA0Q
 
[quote name='IAmTheCheapestGamer']My parents both told me I was actually a really well behaved child when I was younger. They said it was only when I hit my teen years that I became troublesome.:razz:

Although my mom never knew that when we'd go to Kmart I would 'race' carts up n down the aisles.:lol:;)

Mind ya, there have been times when I'm in a restaurant when I've wanted to do THIS:
http://www.youtube.com/watch?v=_to2-A-CA0Q[/QUOTE]

I think Kmart's the only store dead enough around here where you could get away with that!
 
Yeah and that seems to be consistent wherever I go. They are almost always empty. I'm shocked my local KMart hasn't closed yet, there are days when I go there after work around 8:30 pm and there are maybe 15 cars in the lot including employees so there are less than 10 customers in the entire store.
 
Except for now during the holidays, they are busy here but during the summer and after the holidays, as you said less there are plenty of times when I have seen it with less than 10 customers in the store.

I am not sure how they stay in business, their registers can't ring up anything for the correct price and their prices overall are sometimes more than double what Walmart and Target charge for the exact same items. Walmart and target are 5 min down the road from Kmart.
 
Not the worst experience ever, but still funny.

While GS was doing 50% bonus last spring I made several trips trading in some of my 360 collection. One day when I was trading in a couple of games I had the store manager go through the normal PUR, and preorder speech, and as usual I declined. I could tell this annoyed him but he continued to do my transaction. At the end of the the transaction the conversation went down like this.

GS: Would you like to look around for something?
Me: I might look around, but I won't be purchasing anything today.
GS: If you do purchase something else later I have to print out another recite.
Me: Okay?
GS: You would be wasting paper.
Me: I am fine. I won't be buying anything. Just put the credit on my card.
GS: Do you like killing the planet?
Me: Please just put the credit on my card.
GS: Do you like killing the planet, you planet killer?
Me: Just put the credit on my card. (Quite annoyed that this has taken this long)
GS: So I guess you like killing the planet. Planet killer. You planet killer!
Me: Put the credit on the card!

He finally gave up and put it on the card.
 
[quote name='neocisco']Are you actually quoting him?[/QUOTE]

If you are referring to mine, then yes that is what he said.

That is reason I posted it. It was as ridiculous as it gets. He acted like a 3yr old.
 
And this was the manager? Was his at least kind of joking with his tone? Regardless, that's still pathetic. Apparently GS management requirements are non-existent.
 
[quote name='neocisco']And this was the manager? Was his at least kind of joking with his tone? Regardless, that's still pathetic. Apparently GS management requirements are non-existent.[/QUOTE]

He may have been an assistant manager. I just remember seeing "manager" on his nametag.

I don't think he was joking. He seemed serious to me. It would make feel so much better if he was joking and I missed it.
 
To the guy asking if this was "porn" to me, no lol. But I do get some free time at work and I love reading stories like this. Also getting on places like reddit and reading about craigslist encounters and whatnot, it just amuses me and passes time. These are some amusing stories though lol.
 
Got another one, non retail related....

Walked into Wells Fargo the other day, inquiring if they had any 2012 calendars in, to which they told me I needed to talk to a financial advisor to get one :roll:

I guess according to their logic, I need to talk to a Dermatologist just to use the restroom :roll:
 
Not exactly retail experience, but if you've ever heard of the Alamo Drafthouses, you'll understand where I'm going with this. The Drafthouses are a collection of theaters in Texas that are incredibly strict about loud/annoying/bitchy movie goers, and will kick you out and ban you for disrupting in their theaters. Children under 12 are not allowed in the theaters at all, and people under 17 arent allowed in at certain times at all. It is a glorious place, and they serve amazing food if you want to eat while you watch the movie.

A couple of weeks back, my girlfriend and I saw a movie there and there were some very obnoxious people sitting behind us. Before the movie starts they show clips of internet videos that pertain to the movie, and the group was being overly loud, almost screaming. Before the movie starts a disclaimer plays: From now on, this theater is a NO TALKING ZONE. If you are complained about, you will receive one warning. If we have to talk to you again, we will remove you from the theater.

The group laughed when they saw it and just would not shut the fuck up for 20 minutes or so. After a warning, they were all removed, and my girlfriend and I were given free dinner for the disturbance. This was at the Park North theater at 410 if anyone is wondering
 
[quote name='IAmTheCheapestGamer']I've always kinda wondered how GS gets away with gutting copies of games and still having the ability to call them "NEW". When I did the negative reviews(just before my banning for life from GS:lol:) I repeatedly mentioned how Toys R' Us gets in generic cases with artwork printed out that they can put in said cases so they don't have to open copies of games like GS.

As expected that idea fell on deaf ears. After all, those cases/artworks likely aren't free and anything that could possibly cost GS a fraction of a cent each for all of their locations is a big enough loss in profit for them to reject the idea.[/QUOTE]

QFT. I refuse to buy gutted copies as new. Because its not new. If I bought a game, opened it in front of them, and tried to return it in as new, they would not take it as a return. I only shop at gamestop when its a killer deal, and they have a NEW UNOPENED copy of a game.
 
[quote name='Potatoeman']Not exactly retail experience, but if you've ever heard of the Alamo Drafthouses, you'll understand where I'm going with this. The Drafthouses are a collection of theaters in Texas that are incredibly strict about loud/annoying/bitchy movie goers, and will kick you out and ban you for disrupting in their theaters. Children under 12 are not allowed in the theaters at all, and people under 17 arent allowed in at certain times at all. It is a glorious place, and they serve amazing food if you want to eat while you watch the movie.

A couple of weeks back, my girlfriend and I saw a movie there and there were some very obnoxious people sitting behind us. Before the movie starts they show clips of internet videos that pertain to the movie, and the group was being overly loud, almost screaming. Before the movie starts a disclaimer plays: From now on, this theater is a NO TALKING ZONE. If you are complained about, you will receive one warning. If we have to talk to you again, we will remove you from the theater.

The group laughed when they saw it and just would not shut the fuck up for 20 minutes or so. After a warning, they were all removed, and my girlfriend and I were given free dinner for the disturbance. This was at the Park North theater at 410 if anyone is wondering[/QUOTE]

I anxiously await the day that an Alamo Drafthouse opens in the Atlanta market.
 
Same here, a theater like that would probably make good money here. Though if you go to see a kids movie obnoxious behavior should be expected. Its not only the kids at movie theaters but its the adults and teens as well. Its not easy to tolerate obnoxious behavior at the theater when you are paying a premium to see a movie there in the first place.

My biggest complaint about theaters right now is how insanely COLD it is in the theater here, it must be something like 60 degrees in there or maybe even colder. I already know that a winter coat does not help, neither does several layers, I have tried both and you still freeze. Its even worse in the winter, when its just as cold as in the summer in the theater. If there was a theater at room temperature here I would probably be more likely to attend but as of now if I want to go to a movie I have to freeze during the whole thing... which is very unpleasant.

I know its cheaper to wait till the movie comes on DVD, borrow from the library or use redbox but sometimes you need to get out and see a movie.
 
ek i did something that led to an unethical habit at work today.

so i ring up this customer who was very impatient. he did not want to sign up for a rewards card. period. he got mad when the price of the item wasnt correct but i had to adjust it. he gives me this coupon that was ONLY for reward card members. im like "fuck it, hes mad enough" so i just used my own.


so now, ive was ringing up customers with my rewards number if they didnt have a rewards card or if they didnt want to sign up because theyre in a rush or whatever. i should really stop doing this...
 
[quote name='david12795']ek i did something that led to an unethical habit at work today.

so i ring up this customer who was very impatient. he did not want to sign up for a rewards card. period. he got mad when the price of the item wasnt correct but i had to adjust it. he gives me this coupon that was ONLY for reward card members. im like "fuck it, hes mad enough" so i just used my own.


so now, ive was ringing up customers with my rewards number if they didnt have a rewards card or if they didnt want to sign up because theyre in a rush or whatever. i should really stop doing this...[/QUOTE]

You can get fired for that. They will look at it as you ringing yourself up which is a No no at all retail stores.
 
[quote name='slowdive21']You can get fired for that. They will look at it as you ringing yourself up which is a No no at all retail stores.[/QUOTE]

hmm true..so what should i do? i only did it a few times today (and just today and once 2 days ago) so hopefully no one will be suspicious
 
That's stupid. I'm assuming you're racking up points.

IIRC, transactions that the employee does where his own reward card is scanned is automatically flagged by the system.. so.. you might hear something soon enough (in a week or two).
 
eek guess i learned my lesson then. oh well thank god im only seasonal. my fault i understand that. wonder if i can delete it or something
 
[quote name='wugenius']QFT. I refuse to buy gutted copies as new. Because its not new. If I bought a game, opened it in front of them, and tried to return it in as new, they would not take it as a return. I only shop at gamestop when its a killer deal, and they have a NEW UNOPENED copy of a game.[/QUOTE]
I actually did that as an experiment a while ago at a GS store. I bought a new/sealed game(that I wanted to keep anyway) and I proceeded to open it while I was in the store. I then immediately brought my receipt back out of my bag and asked to return the game. As expected, I was told that I could trade it in for game credit, but I could not return it as a 'new' game because "once it's opened it's no longer new".

Hmmmm....funny how it's OK if it's an employee opening up a copy to make a 'display' copy and it's still "new", but if it's a customer it's considered used and must be traded in for credit.:roll:
 
[quote name='SaraAB']My biggest complaint about theaters right now is how insanely COLD it is in the theater here, it must be something like 60 degrees in there or maybe even colder. I already know that a winter coat does not help, neither does several layers, I have tried both and you still freeze. Its even worse in the winter, when its just as cold as in the summer in the theater. If there was a theater at room temperature here I would probably be more likely to attend but as of now if I want to go to a movie I have to freeze during the whole thing... which is very unpleasant.[/QUOTE]
My wife would probably take me to the ER if I ever thought 60 was too cold. Heh. It's been down in the 20's over here in California, so 60 sounds nice and toasty right about now. We currently can't even get our room that warm with the space heater. And during summer, it's usually about 110, so 60 would be an amazing feeling then.
 
[quote name='Potatoeman']Not exactly retail experience, but if you've ever heard of the Alamo Drafthouses, you'll understand where I'm going with this. The Drafthouses are a collection of theaters in Texas that are incredibly strict about loud/annoying/bitchy movie goers, and will kick you out and ban you for disrupting in their theaters. Children under 12 are not allowed in the theaters at all, and people under 17 arent allowed in at certain times at all. It is a glorious place, and they serve amazing food if you want to eat while you watch the movie.

A couple of weeks back, my girlfriend and I saw a movie there and there were some very obnoxious people sitting behind us. Before the movie starts they show clips of internet videos that pertain to the movie, and the group was being overly loud, almost screaming. Before the movie starts a disclaimer plays: From now on, this theater is a NO TALKING ZONE. If you are complained about, you will receive one warning. If we have to talk to you again, we will remove you from the theater.

The group laughed when they saw it and just would not shut the fuck up for 20 minutes or so. After a warning, they were all removed, and my girlfriend and I were given free dinner for the disturbance. This was at the Park North theater at 410 if anyone is wondering[/QUOTE]

http://www.youtube.com/watch?v=1L3eeC2lJZs
 
The worst best buy in the country did it again. They broke up my online order into 2 transactions, so I didn't get my cyber monday $10 giftcard.
 
I had an encounter tonight with a seasonal GS helper, guy seemed like a douchey know it all. Asked if they had any of the Arkham City CEs since they dropped it to 69.99, he said oh prolly not, but you can look. So I spotted one up top. Said its up there, so he goes behind the counter to get it and I said no its up there, pointing to it. He says I have one back here looking through disc games.

I said no, it's in a box. He walks over and picks up a random game off the top shelf and I said no, it is up THERE. He finally spots it and says oh, WAY up there. I'll have to help this lady first. Then checks out this loud soccer mom asking for u-draw and he says oh we don't have any. She said the manager just said you did.. He says 'oh.' then goes over to the cabinet and gets 2 of them for her. Needless to say it took him 10 min and the other guy came in from break and had me checked out in 2 min, asked if I wanted to renew my card and didn't say anything negative when I said no
 
Got another one, courtesy of best buy:

Went to trade in a game tonight, pretty simple, right? Well ahead of me, an older woman was trying to buy something? So what should took a few minutes turned into 30 minutes of waiting (at one point, she turns to me & says I should shoot her, that would make her life easier?!) Finally after another couple minutes, she finishes up & leaves. :wall:
 
[quote name='Will']http://www.youtube.com/watch?v=1L3eeC2lJZs[/QUOTE]

I need a theater like that in VA. People don't understand that even when you're using you're phone muted it's still incredibly distracting to some because it's fucking bright. I don't want to see someone messing around on their cell phone while I'm watching a movie. The theaters I frequent tell you to turn off/put away your cell phone before the movie starts.. but of course a lot of people don't follow that rule, and no one gets kicked out for doing it. I think it's great that there are theaters like the Alamo Drafthouses that kick people out for that, and if the customers don't like it, they don't have to go there..

Why the hell does anyone text/use their phone while watching a movie anyway? You came there to watch a movie, so unless it's an emergency (in which case you should GTFO of the theater room), I don't see the point to using your phone there.
 
[quote name='sunghost']I need a theater like that in VA.[/QUOTE]

There is an alamo drafthouse in winchester va...
 
[quote name='bfauble83']There is an alamo drafthouse in winchester va...[/QUOTE]

Ah, sorry. Didn't know that, but that's 3 hours away from me lol.
 
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