Could be that the account has been hacked, especially since it seems like a spam message.
If it is a different Zip Code then yes they'd automatically win INR case. However, it is a judgment call I have had to change it 100s of times and only twice did I actually go the proper route to protect myself by refunding payment and having them pay again with proper address. eBay makes it so hard for the buyer to understand and do it properly sometimes it is more effort than it is worth.
Thanks for the info. It's the same zip code but this was over $100 so I'm going to go ahead and go it the proper way just in case.
That's actually the same rule I have. If they act sketchy or over $100 do it right. 99% of the time for me it is college kids wanting to change from home to dorm address or vice versa.
It's possible that who ever is doing that is buying them at a discounted rate somehow(store credit, trade-ins?) and trying to turn a profit. Possibly it's morons that somehow think that they will make money off of it, even though they'll only break even or more than likely lose money after fees & taxes.
Yup. Here's a good article from The Guardian you may be interested in. http://www.theguardian.com/money/2013/dec/09/seller-beware-listing-ebayUpdate on my Guitar Hero guitar- Guy cried to Paypal/Ebay. They put a hold on the money and we both pleaded our case. Today, Paypal is taking the money back from me and refunding the guy after the guitar arrives back to me............So WTF is the point of "Does Not Accept Returns"?! Now ill be out the $ and ill have a broken controller that worked just fine when I sent it. Being on there 10 years vs being on there a year obviously doesnt mean a thing to Ebay, always on their knees pleasing the Buyer!
Sorry that it turned out that way, makes me more worrisome whenever I sell bigger items like that. Hard to pass up those cheap thrift store guitars that you know are worth alot more, though you are at the mercy of the buyer it seems.Update on my Guitar Hero guitar- Guy cried to Paypal/Ebay. They put a hold on the money and we both pleaded our case. Today, Paypal is taking the money back from me and refunding the guy after the guitar arrives back to me............So WTF is the point of "Does Not Accept Returns"?! Now ill be out the $ and ill have a broken controller that worked just fine when I sent it. Being on there 10 years vs being on there a year obviously doesnt mean a thing to Ebay, always on their knees pleasing the Buyer!
Signature Confirmation is automatic and required for items valued $250 or higher. Whether or not it actually helps if you DON'T have it you automatically lose INR dispute.
Never seen anything like that? Do you ship locally at the Post Office instead of printing labels online?
They've changed it to $750.
If a buyer claims an item hasn't been received
You're protected from losing a case if you ship an item within your stated handling time and provide tracking information before you or the buyer asks eBay to review the case.
Tracking information needs to include:
A delivery status of "delivered"
The date of delivery
The recipient's address
Signature confirmation, if an item has a total cost of $750 or moreShould have filed with PayPal; PayPal still has the threshold at $250.
Well....eBay says, they are going to give me a courtesy refund?!?!?
A courtesy refund mean that they are going to mark it as "no fault" to the seller but refund you anyways out of their pocket. If it is an ordinary buyer and seller a "no fault" decision is technically a black mark on both accounts. If you continue to find yourself in this situation your account will get banned, same with the seller. For some reason I thought you mentioned this came from a major seller (I could have been wrong) so most likely it won't effect them.
Didn't know about the "black mark" thing... Wow!
You're not going to get the boot over one dispute. Most likely not even over ten. It's when you have shown a pattern of frequent abuse. I didn't mean to cause a panic-----it's just that despite eBay's new policy of "Cases found in your (the sellers) favor won't have an impact on your seller ratings" it actually isn't true. It might not have a cosmetic effect (meaning it doesn't show up in your "strikes") but it is tracked nonetheless. eBay has a "guardrail" program that they use to assess "good" and "bad" sellers and they obsess over the most minute details----even such things as opened cases (even if they are closed by the buyer or found in your favor).
When this has happened before I tried that and they said they can't. I told the seller to call Paypal themselves and get the money credited back, but who knows if they actually will.
It says it is confirmed, but the PO said it doesn't match, so I guess that is what freaks me out. The lady there is really nice and I see her all the time so I am pretty sure she knows whats up (plus she showed me the zip for the street address).
While waiting on an answer from them, try running the address through the "Find a zip code" section on USPS.com. I've had that happen in the past and the zip code was indeed wrong, even though the address was confirmed.
First thing to do is ask the buyer if his address is correct. Tell them you tried to ship it. Also see if you can punch it into google maps and find it using the given information. Some addresses are tricky.
So the real question is why aren't you printing your labels through eBay?
That is actually not the real question at all lol. But to address that issue, I don't have a printer at my house because I only really need access for one at my office (which I am infrequently at, my job is not a typical 9-5 park your car in one spot deal. I may only be able to go there once a week if that). Printing ebay labels is cheaper more convenient and stuff I get it, but with my living and work situation there is not a need to have a printer in home at this time.
Happens all the time, twice in the last week for me. Just send them a message and if you do not hear back in three days send a refund. I don't know who buys something and then never says a word when it doesn't arrive but it happens way more than you would think.
While I think a restocking fee or even keeping the original shipping is more than fair a negative costs more than that. At least that is how I look at it. As for not refunding until they contact you eBay states that you have to refund within 72 hours of receiving a product back.
