The General eBay Rant Thread
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VidgamesgivemeA_D_D
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Wow didn't know that thanks guys I just hope that'll be the case.
elessar123
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I don't know about that. eBay covers the buyer even if he changes his mind. You won't be out return shipping, but you shouldn't be out much either.
VidgamesgivemeA_D_D
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I am confused on what you mean when you say "you shouldn't be out much either". Wouldn't I buy out the full amount? Also it was free shipping.
I sent him an email and fibbed and told him that I talked to an ebay rep and they said he won't win a claim because he gave me positive feedback. I doubt that'll work but haven't heard from him yet and there hasn't been a claim, yet. Probably still will be.
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elessar123
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I mean eBay is probably going to make you take the return, in which case you're only out the shipping cost to him. You won't have to pay the return shipping, nor the final value fee.
VidgamesgivemeA_D_D
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Oh yeah that and I assume I'll get refunded the paypal fee too. I should be out about $25. Still on him to file the claim and send it back he hasn't done anything yet.
elessar123
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Why would you be out that much? Have him send it back, broken or not.
Nothing. Anyone can get screwed at any time. My point was I do it less often and with things that the average shit-for-brains probably isn't looking for (as opposed to the hordes that want to kill hookers and whatever [not that I'm opposed to GTA]), and so far I've managed to have nothing but smooth transactions on the handful of video game transactions I've made in addition to what I normally sell. But the people selling newly released stuff and stuff thats already out there in droves and just any electronics are brave IMO. I don't want that kind of risk so I don't sell those things. But it seems like a lot of posters in this thread make their eBay nut off of video games, DLC codes and electronics exclusively with a lot of risk of unscrupulous buyers.
I don't know why you'd lie to the seller though. That's just going to make you look bad when an eBay rep inevidibly looks over your message history for this transaction. You just need to handle things professionally if you want your best shot at prevailing on eBay. The guy has essentially proclaimed buyer's remorse in his messages. You don't accept returns as personal policy. He left you positive feedback showing that the transaction went fine and presumeably the item was as described. If you're professional about it in the way you respond to any claim to from buyer and to eBay, you should be able to prevail or at least have eBay issue a decision where you keep your money and the buyer gets his money back and eBay eats the loss.
Also be prepared to file a police report or mail fraud report if the guy sends back the game in anything other than the condition you sent it to him in. It may go nowhere if the guy
s you over, but you've got to take a shot at it if there's going to be any cosmic justice against this guy.
VidgamesgivemeA_D_D
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Why wouldn't I be out that much? The game cost $30 - Paypal and Ebay fees. You're confusing me.
Do you mean because I can just sell it again? Well yeah. Otherwise I don't know what you're referring to. I would be out $25 approximately.
So far still no claim, but he has like 45 days so it could be anytime. Oh well I'll end my rant here about it. I can always just resell it if it's in the same condition I sent it.
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salty tbone
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If the buyer got to keep the game, you'd be out that much. Assuming you get the game back in the same condition, you would be back at zero minus shipping. Based on the buyer's grasp of things, though, I wouldn't hold my breath.
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VidgamesgivemeA_D_D
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VidgamesgivemeA_D_D
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Well apparently it was the parents kid sending me the msgs saying the game didn't work and now the parents are back in town saying it works fine.
Sir I am so sorry.I was out of town when the kid kept saying game don't work but game is fine.happy holidays to you and your family.
Sir I am so sorry.I was out of town when the kid kept saying game don't work but game is fine.happy holidays to you and your family.
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So a couple of CE's I sold recently have been a pain out of sheer bad luck. One buyer is claiming the never received the item even though the item shows it was delivered. They opened up an USPS investigation and suspect it's their neighbor but right now I think the buyer is just waiting for the USPS to close their investigation before escalating to eBay customer support. I believe their story so I'm fine with it since I trust eBay will be eating the cost for the both of us.
The second case I have is with a buyer that let his kid purchase the item without his authorization. I couldn't even refund the buyer on my side since eBay kept giving me an error message that a "case was already opened" even though there's nothing showing in the Resolution Center on eBay or Paypal. Wasted half an hour on hold to talk to representative to ask what the problem was since the buyer said according to a phone call they placed, that I needed to call eBay. Hmm yeah right. Unsurprisingly, the eBay rep said it was an issue with the buyer's bank institute. This was after I had already told the buyer it was probably an issue on his end already. Joy. Buyer eventually opens a chargeback claim on Paypal and it finally settled just yesterday. Wasted another half hour between an eBay rep and getting transferred to a credit specialist to get my fees credited since the system said it was "too late to cancel" when I tried again on my own through the Resolution Center.
I've already communicated my annoyance at the buyer for the screwup on their part. I know it's vindictive but I feel like sending another stern message to the buyer to remind them of the grief they caused already. I don't mind the occasional last minute cancellation here and there. It takes 2 minutes to close an automated case. But to be on hold for a cumulative wait time of an hour to refund a buyer and get credited is just extremely frustrating. The first phone call should have never happened.
The second case I have is with a buyer that let his kid purchase the item without his authorization. I couldn't even refund the buyer on my side since eBay kept giving me an error message that a "case was already opened" even though there's nothing showing in the Resolution Center on eBay or Paypal. Wasted half an hour on hold to talk to representative to ask what the problem was since the buyer said according to a phone call they placed, that I needed to call eBay. Hmm yeah right. Unsurprisingly, the eBay rep said it was an issue with the buyer's bank institute. This was after I had already told the buyer it was probably an issue on his end already. Joy. Buyer eventually opens a chargeback claim on Paypal and it finally settled just yesterday. Wasted another half hour between an eBay rep and getting transferred to a credit specialist to get my fees credited since the system said it was "too late to cancel" when I tried again on my own through the Resolution Center.
I've already communicated my annoyance at the buyer for the screwup on their part. I know it's vindictive but I feel like sending another stern message to the buyer to remind them of the grief they caused already. I don't mind the occasional last minute cancellation here and there. It takes 2 minutes to close an automated case. But to be on hold for a cumulative wait time of an hour to refund a buyer and get credited is just extremely frustrating. The first phone call should have never happened.
Not in my experience. I've never been forced to do so, even when some whiny crybaby wanted to return something for no damned reason. I just tick the "don't accept returns" box when listing.
http://pages.ebay.com/help/sell/return-policy.html
Sort of oddly, feedback doesn't tie directly into the claims process at all :/
Just one more reason that I think feedback on the site is largely useless.
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VidgamesgivemeA_D_D
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It says in your listing when you list as no returns accepted "Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing."
That is the same as them returning it. Ebay is not going to give them their money back out of their pocket, it's yours. But it is a tool you can use to tell people "no returns" and the ones that aren't smart and don't know will think they can't return it, it seems to be what's happened so far in your cases. But had they just sent it back to you with tracking and opened a case saying the item wasn't as described you would have been forced to refund them.
Even the link you provided tells says no returns means they can't return for just any reason such as "I don't want this anymore" but all they have to do is say it wasn't as described and they can return it every time. My above posts was someone trying to do this I sent them a mint game and they claimed it didn't work obviously to get the money back, (after they gave me positive feedback, as you stated feedback is useless) but I got lucky in that their parents msged me later and said the game was fine.
I've had a douchebag buyer in the past who I was his 3rd victim in a row, he was buying mint games exchanging them for his beat up games and returning them and Ebay took his side 100%, I not only had to refund him but I also got a negative from him because I was calling him for what he was a scammer. Since I could only give him a postive feedback as a seller I wrote in the comment that he was scamming people he reported that to Ebay and they removed it because they said you can't say anything negative in a positive comment, well WTF is the point of having feedback that can only be positive? Ebay's just for the buyer they crap on the seller.
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What the is wrong with people this year? Yesterday, on Amazon, I had someone email me twice asking me to give them one of my games for free. They've never purchased from me, they just wanted me to give them a $20+ game.
And then this morning I had someone on eBay email me about the Batman RC Tumbler (Tyco 1/6 Scale) I have listed, offering a lowball shipped price, because he wants it for his "son," and even ended it with a military rank/branch for added guilt/sympathy leverage. I checked out the guys feedback and what does he sell (currently 120+ listings and over 100 seller feedback in the past month)? Collectible action figures, including a lot of Batman stuff.
is wrong with people this year? Yesterday, on Amazon, I had someone email me twice asking me to give them one of my games for free. They've never purchased from me, they just wanted me to give them a $20+ game.And then this morning I had someone on eBay email me about the Batman RC Tumbler (Tyco 1/6 Scale) I have listed, offering a lowball shipped price, because he wants it for his "son," and even ended it with a military rank/branch for added guilt/sympathy leverage. I checked out the guys feedback and what does he sell (currently 120+ listings and over 100 seller feedback in the past month)? Collectible action figures, including a lot of Batman stuff.
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So I've got a suspicious situation on eBay...
Back in mid-December I sold a $10 thing to a zero feedback member. The eBay user name was absolute gibberish. The shipping address is to a real apartment. I tried Google-ing the buyer's name and got nothing for HER, but that's not that unusual. I Google-ed the first part of the buyer's email address, since it looked like an online handle. It just turned up a pinterest account that had pinned a couple of comic book things, and that's what I'm selling. The pinterest account belonged to a man though, someone claiming to be an illustrator. So I think, okay, maybe he lives with a girlfriend and they share accounts or something. So I sent the order and it was marked as delivered. I didn't get any feedback from the buyer but that's not unusual.
Then on New Years Eve, technically New Years Day, at nearly 3 AM Eastern time where this person lives, I got another purchase, this time for a $65 item. I see the details in the email notification that it was the same person. Still a gibberish eBay user name. Okay, whatever. Not thrilled about it, but I think I'll send it and insure the package.
I'm about to print my label and decide to check their user name again. The eBay account was created on New Years Eve. And 3 AM is a weird time to decide to go eBay shopping, even if you are drunk. I immediately check the details of my previous order - it was a different 0 feedback brand new account created two weeks prior. So these are two different gibberish/nonsensical eBay accounts using the same PayPal info. I took the risk on the $10 book because it wouldn't be the end of the world if I got scammed there. I'm much more leery about the $65 book.
I'm thinking this is some kind of hijacked PayPal account. Is my best bet to cancel the transaction selecting "The buyer asked to cancel the order, or there's an issue with the buyer's address" and then report the buyer to eBay?
Is there any way to block this person on eBay or PayPal using their current email address?
Back in mid-December I sold a $10 thing to a zero feedback member. The eBay user name was absolute gibberish. The shipping address is to a real apartment. I tried Google-ing the buyer's name and got nothing for HER, but that's not that unusual. I Google-ed the first part of the buyer's email address, since it looked like an online handle. It just turned up a pinterest account that had pinned a couple of comic book things, and that's what I'm selling. The pinterest account belonged to a man though, someone claiming to be an illustrator. So I think, okay, maybe he lives with a girlfriend and they share accounts or something. So I sent the order and it was marked as delivered. I didn't get any feedback from the buyer but that's not unusual.
Then on New Years Eve, technically New Years Day, at nearly 3 AM Eastern time where this person lives, I got another purchase, this time for a $65 item. I see the details in the email notification that it was the same person. Still a gibberish eBay user name. Okay, whatever. Not thrilled about it, but I think I'll send it and insure the package.
I'm about to print my label and decide to check their user name again. The eBay account was created on New Years Eve. And 3 AM is a weird time to decide to go eBay shopping, even if you are drunk. I immediately check the details of my previous order - it was a different 0 feedback brand new account created two weeks prior. So these are two different gibberish/nonsensical eBay accounts using the same PayPal info. I took the risk on the $10 book because it wouldn't be the end of the world if I got scammed there. I'm much more leery about the $65 book.
I'm thinking this is some kind of hijacked PayPal account. Is my best bet to cancel the transaction selecting "The buyer asked to cancel the order, or there's an issue with the buyer's address" and then report the buyer to eBay?
Is there any way to block this person on eBay or PayPal using their current email address?
When people check out on ebay as guests they get pretty much gibberish names. I've had people by things right in a row and get two completely gibberish names. They then usually contact me because they can't figure out how to check the status of the 1st item.
Oh. Well now I feel stupid. I had no idea eBay allowed people to purchase BINs and check out as guests.
That makes a lot more sense. That seemingly explains everything, I hope.
I guess I'll ship the item tomorrow then. Still going to insure it though, just for peace of mind.
Isn't insurance only going to cover you if it gets lost in the mail? If the item is SNAD, I don't see how USPS would reimburse you. DC is the most efficient method of coverage since it'll proof that you delivered the item.
In a worse case scenario this is what you're looking at
A) Item doesn't show delivered and buyer claims they didn't receive it - Only insurance will help at this point. Odds are very low (less then 1%).
B) Item shows delivered via USPS Delivery Confirmation but buyer still claims they didn't receive it - This is a fairly common scam but still pretty rare. You will be covered by USPS Seller Protection (assuming it shows delivered to the same zipcode as what is on the PayPal Invoice (Never ever ship to an alternative address at the buyer's request)) and at best the buyer will receive a refund from eBay
C) SNAD Claim - Buyer claims item isn't as described; they will be required to send it back to you before you refund (assuming you select that option when the request (request is the new term for dispute). If they are honest and there was a problem with the item you'll get the same item back and then issue a refund. If they are scamming they'll send something different back or perhaps something worthless to a different address within your zip code. This is also uncommon and a big risk on the buyers part since any fraud on their end is a felony (postal fraud). The only time this has happened to me I opened a police report with the police in my town, got a case number, uploaded into eBay and almost instantly received my funds back. Not sure what happened to the buyer.
D) Unauthorized purchase chargeback - If the buyer is using a credit card they are not authorized to use the account holder can file a chargeback... even months/years later. To win you need to provide proof of shipment to the address on the invoice. Proof of delivery can be helpful but it is not required.
Proof of shipment is much easier to prove when you print a label through eBay and pay using your paypal account. If you pay for your labels at the post office (not sure why people do this) then keep your receipt. I used to staple them to the invoice that I'd print once I received payment and file it for tax return time... that way if a chargeback came through I could look through my paperwork and have the information available to successfully appeal it.
I'm curious about what happened to you here. Did you get some tracking number from the buyer and it showed it to be delivered? Did the mail carrier provide the exact destination address? What did you sell or if that's too specific, what type of item was it?
It was a purple OG 3DS (small form factor) [New/Sealed]. As with anything that has a S/N I always record it on the invoice before I file it (didn't come into play in my situation).
I mailed it via USPS Priority Mail to the west coast (I live on the east coast). A few days later I got a message from the buyer claiming it wasn't working and that he was returning it for a refund. This happens very infrequently but it's a part of doing business. The odd thing was that the tracking number he provided showed that he had returned it a day or two prior to even messaging me (showed he was returning it the same day it was delivered).
A few days later his return showed as delivered to my zip code but I never received a package. eBay initially issued a refund from my PayPal account. I contacted USPS and based on the tracking information that there computer showed they were able to tell that A) It wasn't addressed to my house B) They were able to tell what mail person handled the delivery and again they aren't assigned to my route.
^OT but the USPS computers used by the employees provide a host of information that we are not able to see from the USPS.com website
EDIT1: To be clear I did this at my local post office in person. In my experience you won't get anywhere with the generic customer support provided by the 1-800-ASK-USPS number.
Anyways I went to my police station filed a police report and got a case number (I know some people feel put off by doing this but I live in a small town and that's what the police are there for... even petty things like this).
I called a eBAY CSR, explained all the above information, provided the police case number from the report and he put the funds back in my account. I'm guessing it was a refund from eBay and not from the buyer directly but regardless I was made whole.
And lastly I filed a report online with the postal inspector against the buyer.
I would have lost if I just claimed INR on the return because the value was less then $250 (now it's $750) so he wasn't required to use Signature Confirmation.
I didn't get any type of documentation from the post office stating that the buyer sent it to an address other then mine but they were willing to provide that information if I needed it. I'm going to guess that eBay would have asked the buyer for proof of the address as well and if he wasn't able to provide it they would have also ruled in my favor on those grounds.
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Thanks for the detailed explanation. I figured that would help me if I ever run into a similar situation. Even though eBay claims that they are tracking certain problematic buyers, I would hope they would document such instances like yours to figure out who to deny in further situations.
So in a somewhat rash moment I just responded to a buyer that messaged me that the DLC he bought was not working. He said he was going to give me negative feedback. I sent it at 1am this morning. He responds soon afterwards that it wasn't working with his threat. A couple of hours ago when I logged online, I saw his message and responded back that I knew for a fact that the code worked since I test all of my codes beforehand. When I checked the code, it showed it was used already so he must have redeemed between the time I sent it to him and the time I responded to his claim. I advised him that "it would be a pretty bad idea if you're trying to scam me seeing as to how your address is now available."
An hour afterwards he posts a positive feedback and responds to my message that he had "entered the code wrong sorry."
I suspected he was fishing for a refund instead of making an honest mistake. When I checked the feedback he left for others, he would leave an unusually high amount of neutral/negative feedback.
It was a pretty rash decision for me to call him out like that with a mild threat but I was in a pretty pissy mood when I came across his message so I gambled. Paid off but I probably could have been in bigger trouble with eBay if I got reported. I probably should do it via email directly instead of eBay message but I wasn't sure if he'd check that email address on file.
So in a somewhat rash moment I just responded to a buyer that messaged me that the DLC he bought was not working. He said he was going to give me negative feedback. I sent it at 1am this morning. He responds soon afterwards that it wasn't working with his threat. A couple of hours ago when I logged online, I saw his message and responded back that I knew for a fact that the code worked since I test all of my codes beforehand. When I checked the code, it showed it was used already so he must have redeemed between the time I sent it to him and the time I responded to his claim. I advised him that "it would be a pretty bad idea if you're trying to scam me seeing as to how your address is now available."
An hour afterwards he posts a positive feedback and responds to my message that he had "entered the code wrong sorry."
I suspected he was fishing for a refund instead of making an honest mistake. When I checked the feedback he left for others, he would leave an unusually high amount of neutral/negative feedback.
It was a pretty rash decision for me to call him out like that with a mild threat but I was in a pretty pissy mood when I came across his message so I gambled. Paid off but I probably could have been in bigger trouble with eBay if I got reported. I probably should do it via email directly instead of eBay message but I wasn't sure if he'd check that email address on file.
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strawyleader997
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I sold a game to someone with 1 feedback; they paid on he 1st and I shipped it in the 3rd(the handling time is 2 days). Now they messaged be saying that they didn't get it and now want a refund. The tracking number says that it will be delivered today or tomorrow. I told them that I can't refund them since it has already been sent. They still want a refund, and say they are going to report me to ebay. I said I didn't accept returns and that in their case they basically wanted to do a return. They say they are still going to report me.
I'm not worried about it because their demand is outrageous and they used HORRIBLE grammar when messaging me.
I'm not worried about it because their demand is outrageous and they used HORRIBLE grammar when messaging me.
I'm very well aware of how proof of shipment works. I've been selling stuff for a few years now. I've sold things to zero feedback users before too without issue. Like I said before, my concerns were the unusual circumstances around this particular situation. But the ability to do BINs without being a member explained the gibberish user name, which eased some of my worries.
I always buy my shipping labels through eBay. Hell I buy them directly through PayPal for my own personal shipments. I'm not giving the USPS extra money to go waste time standing in line.
The reason I said I was probably going to insure it was two fold. First, if USPS lost the package, then I'm covered. This wasn't an item I was making a real profit on. So part of me was concerned with the possibility of $65 down the toilet in the event USPS lost or misdelivered the package, regardless of who bought it. Usually the things I sell don't cost me that much in the first place so I'm usually not worried about package loss in terms of taking a financial hit, but I have insured larger or relatively expensive orders from time to time for my own peace of mind.
Second, the item is brand new and I have pictures of it being brand new and in close to perfect condition from the item listing. USPS insurance covers damage. It's not just for lost packages. I pack everything securely. This particular thing was in a sturdy cardboard box with sufficient padding inside. If it gets damaged, it's because something nuts happened during shipment. Working from the assumption (that perhaps could be incorrect and perhaps is more of a bias) that new/inexperienced/non-members are more likely to try and scam than people with solid feedback, my concern was that this non-member might try to scam and claim the item was SNAD (or maybe something horrific would happen in the mail) and I'd have little to no recourse against them because they're not even a real eBay member. So the insurance might be a buffer against that since maybe they'd get nervous trying to scam when the USPS is looking into the insurance claim, or if they lied or the item was actually damaged somehow, I could get my money back, as is the point of having insurance. Now, could USPS try to reject an insurance claim based on damage for a variety of reasons? Of course, just like any insurance provider could attempt to do.
In the end though I opted not to insure it, figuring my odds were pretty good considering USPS hasn't lost one of my packages to a buyer yet (though they came very close once and I had to spend a lot of time calling different sort facilities), I've never had reports that my packaging didn't survive the USPS shipping process, and this person didn't try any funny business with the $10 item they bought a couple of weeks prior so I'm hoping the same happens again.
I would have felt a lot easier about this initially if the person just signed up for a real eBay account. For all I know this person has bought hundreds of things through BINs and is a great buyer, but of course there's no feedback to that effect without a real account. But now that I know about the ability to buy BINs without an eBay account, I have less concerns (though obviously not no concerns).
VidgamesgivemeA_D_D
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Unless a couple of more weeks go by and the tracking shows they didn't receive it Ebay won't support them. They have to send the item back if they want a refund and say it wasn't described. However they can give you a negative feedback for any reason.
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burritoman
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I finally had some bad eBay luck. I bought 3 games in the past 2 weeks.
1st arrived...wrong game in the package. Seller said he would send the right one, and to keep the old. The correct one arrived...and it's destroyed, gouges on the disc bad. He said no problem on sending it back for a refund.
2nd arrived and was absolutely perfect.
3rd package just arrived, and I guess "Like New" translates to "Too bad for Gamestop to Take."
in sellers are almost as bad as buyers anymore.
I think I am done buying there...at least for the time being. Guess I am just agitated that eBay sucks a whole lot more now than it did when I started there 15 years ago.
1st arrived...wrong game in the package. Seller said he would send the right one, and to keep the old. The correct one arrived...and it's destroyed, gouges on the disc bad. He said no problem on sending it back for a refund.
2nd arrived and was absolutely perfect.
3rd package just arrived, and I guess "Like New" translates to "Too bad for Gamestop to Take."
in sellers are almost as bad as buyers anymore.I think I am done buying there...at least for the time being. Guess I am just agitated that eBay sucks a whole lot more now than it did when I started there 15 years ago.
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Sounds like some Amazon sellers, where they put "Like New" or "New" for rating and describe as "disc only". It's assholes like that that give us sellers who know the rules a bad name.I finally had some bad eBay luck. I bought 3 games in the past 2 weeks.
1st arrived...wrong game in the package. Seller said he would send the right one, and to keep the old. The correct one arrived...and it's destroyed, gouges on the disc bad. He said no problem on sending it back for a refund.
2nd arrived and was absolutely perfect.
3rd package just arrived, and I guess "Like New" translates to "Too bad for Gamestop to Take."
I think I am done buying there...at least for the time being. Guess I am just agitated that eBay sucks a whole lot more now than it did when I started there 15 years ago.
That is one of my major annoyances with EBay. I have been trying to get rid of a lot of games I no longer want some of which are still sealed. Someone will have a disc only game listed as brand new or a cart only game as like new, or very good when I always list cart only as acceptable. Because of that, my listings get pushed all the day to the bottom of the page even if my price is lower than someone else and I have more trouble selling the item or someone else sells the same item for more.
I sometimes will report it if it's really bad like the disc only as brand new but nothing ever happens.
I sometimes will report it if it's really bad like the disc only as brand new but nothing ever happens.
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angel98
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I'm sure people have seen this, but this really grinds my gears:
http://www.ebay.com/itm/111567662630#ftag=YHF6738a5f
As of me posting this is at $100k with the top bidder having 677 feedback. I give the seller 0% chance of getting paid. I know people bid on things by mistake at times, but it would be nice if unpaid buyers who bid over a certain amount (lets say $2k) get dinged a certain percentage for not paying. I could bid $1,000,000 on this thing and have 0 repercussions.
I guess ebay doesn't really care since their name gets out there when this turns into clickbait fodder for "10 Things to Check Your Basements For"
http://www.ebay.com/itm/111567662630#ftag=YHF6738a5f
As of me posting this is at $100k with the top bidder having 677 feedback. I give the seller 0% chance of getting paid. I know people bid on things by mistake at times, but it would be nice if unpaid buyers who bid over a certain amount (lets say $2k) get dinged a certain percentage for not paying. I could bid $1,000,000 on this thing and have 0 repercussions.
I guess ebay doesn't really care since their name gets out there when this turns into clickbait fodder for "10 Things to Check Your Basements For"
thelonepig
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Two of my last ten sales on ebay haven't paid. None have left feedback. One attempted to open a SNAD claim before they received the item, but apparently ebay shut them down before it even made it to me. EBay was quick to point out that they had done me the favor though.
Ferrari Racer
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Ok so a tennis club I work at has asked me to put quite a few tennis racquets, shoes, and clothes on eBay, or even Craigslist. They have their own eBay Business account that they haven't used in a long time, and they do have 1 negative feedback. I have a personal account, which has 383 feedbacks that are 100% positive, and am wondering if I should use that instead. Is there a huge difference in fees for a regular account and a business account? I know pretty much nothing about a eBay business account...
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thelonepig
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I'd use their account for tax reasons.
On one hand, even though it's a waste of time, you'll always get your money back if the stuff isn't as described. So it can be worth the gamble.I finally had some bad eBay luck. I bought 3 games in the past 2 weeks.
1st arrived...wrong game in the package. Seller said he would send the right one, and to keep the old. The correct one arrived...and it's destroyed, gouges on the disc bad. He said no problem on sending it back for a refund.
2nd arrived and was absolutely perfect.
3rd package just arrived, and I guess "Like New" translates to "Too bad for Gamestop to Take."
I think I am done buying there...at least for the time being. Guess I am just agitated that eBay sucks a whole lot more now than it did when I started there 15 years ago.
#1 - Tax reasons, like thelonepig said. You don't want to get hit for what they owe the IRS.
#2 - You're just an employee. Why sacrifice your personal eBay account for your employer? Are they going to pay you extra to do that? Just use whatever account they have. If the one negative feedback prevents sales, that's really their problem. They can always try opening a new account and start from scratch or something like that. Don't make your job more complicated or difficult than it needs to be.
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burritoman
CAGiversary!
- Feedback
- 51 (100%)
You are exactly right about that.
I guess because I try to do my buyers right, it just agitates me when someone tries to make a quick buck at someone else's expense. Not just eBay, but Amazon, and even here. Sometimes sellers are just pains in the butt.
EBay is still a good place to find hard to find stuff, but they have become less friendly to the everyman who sold there to support his gaming habit.
When you mean an eBay business account I assume you mean that the account is opened up under the company's name. An eBay store is when you actually pay a monthly fee on top of the FVFs. So in that case, I'm pretty sure it's only the account that has an active eBay store subscription that gets any discount in fees. If they haven't used it in a long time, the company will need to have a verified Paypal account before they can go forward with the eBay store subscription. I don't know much more details beyond that since I don't pay for the store fees myself.
Weird story but a buyer I sold a poster a few weeks ago to communicated to me it was received as damaged. The buyer said the poster was "bent really badly" even though I mailed it inside a poster tube. The poster tube was very sturdy so I was surprised about his claim. Anyways, I agreed to send him a replacement after he mailed back the supposed "damaged" poster. He agreed and it's been almost 3 weeks and I still haven't received the poster back. He hasn't even initiated an eBay return case either. Which brings me back to my point: I've never had a buyer formally mail an item back before. I've had agreements with several buyers in the past to either refund them or send a replacement but out of all of those situations, nobody has ever gone through with it. I think most people just get too lazy to do it or are just fishing for a partial credit return to shut them up. Is the protocol to open a eBay return case first?
Nope, don't do a thing unless you get the item back. As you said, I suspect he's just fishing for a partial credit.
juangrande386
CAGiversary!
Not a big Ebay rant but I have 12 items going back to November that im waiting on feedback for! I left postives for them. Did people just stop giving good feedback? Im sitting at 198, I just wanna see it go past 200!
salty tbone
CAGiversary!
Yes. I regularly ship items same day, well protected, all with free shipping to avoid hassles about overcharging for shipping. And I probably get feedback less than 10% of the time. People are just lazy.
I rarely leave feedback anymore. If someone is really awesome or really terrible I will, but that's about it. I just don't feel like it matters all that much, plus it's my partial protest against ebay's insane policy which won't allow sellers to leave neg feedback.
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As a seller, I only give feedback if they give me feedback first. I know some here disagree with that, but sort of like wiggyx said, if my recourse against a shitty buyer is simply no feedback, I'd rather not give them any positive feedback in case they pull some shit. I'm especially not giving positive feedback to the people who screw me over with low star ratings on feedback. I just had a guy give me an "item as described" rating of 1 to 3 stars before the item was even delivered. (And it was a NEW and sufficiently packaged item of all things.) I figure he must have confused his order with me for an order from someone else. Now that sits on my defect rate for a whole year. But I didn't realize that until after I left him positive feedback after the item was delivered. I wish I had just ignored him. Another name for the blocked buyer list.
As a buyer I will give positive feedback if everything is as described. If the seller packages something lazily/shitty, or if something arrives more damaged than initially described but not worth opening a claim over, or if they game the system and use USPS Priority Mail for free packaging and cover it with brown paper (a personal pet peeve of mine since I'm of the opinion those aren't free shipping materials if you're not paying to send it that way), I simply don't leave feedback and in my opinion they should be thankful I don't leave a neutral. If something is bad enough to warrant a negative, I'm probably in the state of opening a claim against the seller. But as long as the claim gets resolved, I won't leave negative feedback unless the seller was particularly a dick or egregious.
The misuse of priority shipping materials irks me as well. As a business, I use a TON of priority packaging and a lot of our own as well. Crap like that just drives up postage prices. Suck it up and buy a box.
I really love it when they wrap the item in a priority envelope as padding, then put it in a priority mailer, THEN disguise it as something else
I really love it when they wrap the item in a priority envelope as padding, then put it in a priority mailer, THEN disguise it as something else
Just keep in mind there are always new sellers and buyers so it's a pretty nice thing to do to help them out by leaving feedback. You might not care about feedback but many buyers (as this topic wholeheartedly confirms) factor that in when buying from sellers so it really helps when you are dealing with new sellers.
Ferrari Racer
CAGiversary!
- Feedback
- 4 (100%)
So that tennis club gave me their password and username for their eBay account. The negative feedback happened over a year ago so it no longer affects the percentage. It's 0 right now since they haven't done anything in a long time.
Seems like selling stuff on it is very similar to a regular account even though it's a business account. Hopefully this goes well.
Seems like selling stuff on it is very similar to a regular account even though it's a business account. Hopefully this goes well.
I'm almost positive that the only thing that distinguishes as "personal" and "business" account are the adjectives describing them. There might be some higher level perks in regards to taxes but you're not going to see much if you're just doing basic listing. I would take a look and research if it is cost effective to do a store subscription for a few months (i.e. would it save you on fees vs. the store subscription costs [for example with video games if you have a store subscription you pay 4% for consoles for 9%/10% without the subscription so you make up the cost of the store in just one $300 sale])
Either way good luck and if you run into any problems report back.
Think I might start using eBay's shipping labels so I'll need a scale. Any recommendations on that? I know the USPS sells their own which I imagine would be the most accurate but I'm sure there are alternatives out there that are probably just as good and for cheaper. If not, I won't mind buying the USPS one, as it's something I definitely need to be accurate so I don't shoot myself in the foot in pricing/shipping.
elessar123
CAGiversary!
- Feedback
- 197 (100%)
Unless you will ship heavy items, just get a cheap-ish scale for about $10 that goes up to like 12 lbs or so. Even a food scale would work.
The one I use was bought at a garage sale for $1. Was brand new. Probably would be about $10-15 on eBay.
The one I use was bought at a garage sale for $1. Was brand new. Probably would be about $10-15 on eBay.
bread's done