General Info
Chat start time Dec 10, 2015 1:22:51 AM EST
Chat end time Dec 10, 2015 1:29:41 AM EST
Duration (actual chatting time) 00:06:50
Operator Samrat
Chat Transcript
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Samrat: Thanks for contacting EA Customer Experience, my name is Samrat Shekher. How may I assist you today?
you: Hi, I just tried to redeem my Star Wars Battlefront Deluxe Edition code and I keep getting this "We couldn't find your code Try again in a while, or contact the code provider for more info." I tried scanning with QR code and typing it in but still doesn't work.
Samrat: I apologize for the inconvenience you are facing.
Samrat: May I know the platform you use to play?
you: Xbox One
Samrat: Okay to get the code you have to contact Xbox support because we have only PC codes and Console codes are provided by Xbox support
Samrat: May I provide you the link for the support?
you: Yes please.
Samrat: Here is the link :
http://support.xbox.com/en-US/contact-us
Samrat: And one more thing.
Samrat: here is the EA reference number
removed and it will be a proof that you contacted EA.
Samrat: Thanks for your patience and understanding.
Samrat: I want to thank you for being so nice and kind to me.
Samrat: Is there anything else I may assist you with today?
you: No problem and thank you. That will be it.
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Samrat: Please don't forgot to Click on blue " END CHAT " Button to end this chat session securely Instead of closing chat Window.
Thanks for contacting EA Worldwide Customer Experience.Have a good day
