So I had my first seller's adventure on ebay from something I sold a few weeks ago.
A few months ago I upgraded my Harmony remote in the living room and found I really liked the Smart Hub/Remote more then my Harmony One touch screen remote which I use in my media room. I know a lot of people prefer the One, but I don't watch a lot of TV in my media room. I mainly watch Netflix, VUDU, or play games on my PS4/PS3/360. And while it worked well with the 360 it never worked for PS3/PS4. I could add PS3 with a $50 (MSRP) add-on but I noticed the Hub worked with everything so I decided to get another one and sell my One.
http://www.ebay.com/itm/331946373067
I took very clear photos, listed the item had a good amount of physical wear, but every single button was tested and the screen was still 100% functional. Again, it had cosmetic wear and I made sure to highlight that in both photos and description.
Someone buys it for $90 and I ship it out priority, insurance, etc etc. I even re-cleaned the remote and tested all the buttons and touch screen again to make sure it was good to go before I shipped it out. They get it and I hear nothing for a few weeks and think everything is good. Well...a few days ago the buyer opens a return case, but right from the start it seemed weird to me
The buyer requested a return
Reason for return
Doesn't work or defective
Comments
There is a lot of glue on the back of the remote when it arrived
First, it having "glue" on the back of the remote does not make it defective. It would make it "different then described" or something along those lines. I was a bit flustered (I have anxiety issues so I usually go overboard with bad news/situations) and immediately called ebay. They said to ask the buyer for photos because I clearly stated that there is wear and tear and posted good photos. When I get the photos I can see if the damage is the same as what I had in the listing in which case I am in the clear because I clearly indicated the condition. So I sent the buyer a message and heard nothing from them for DAYS. Each day I was a little calmer, but still on edge. Finally, this morning I get a message that the buyer themselves closed the return for "other" reasons.
So my assumption is they didn't look at the photos or the description and just saw the price and the very first photo and bought it. I am not trying to be an ass but hopefully they learned that you need to read and look at everything very carefully when buying 2nd hand items.