The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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kodave

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Thanks for the help, kodave. The promotion was the Buy 1, Get 1 50% off. The Iron Fist omnibus was the item that ended up getting marked half off, and ironically, the other item I ordered ended up getting cancelled.
 
[quote name='Squall835']Thanks for the help, kodave. The promotion was the Buy 1, Get 1 50% off. The Iron Fist omnibus was the item that ended up getting marked half off, and ironically, the other item I ordered ended up getting cancelled.[/QUOTE]

The ultimate blessing. "Cancel my full price item but fulfill my discounted item? Why thank you Hastings."
 
[quote name='Tsel']I wish there was a way to reorganize your wishlist without having to remove and readd everything.[/QUOTE]

I got tired of that shit, so I just bookmarked everything I wanted and whenever a sale rolls around, I open all my bookmarks and add what I want to my cart.
 
Today I called in for something that I returned over 3 weeks ago and havent gotten a refund for. The CS rep said they were behind on returns and she would just go ahead and reissue the refund now.Funny, out of the 3 returns Ive done, one "got lost", one was refunded without a problem, and one may or may have not gotten lost, we will never know. I really wish they would use DC on their packages. Ive mailed out over 3000 packages in the past 3 years and only ever had one go lost in the mail (not counting the 1 hastings return). I definitely liked their refund policy much better, but at least the CS rep was willing to fix it even though they claim they havent gotten the item yet.
 
I got my Absolute All Star Superman today. Came in a bubble mailer and was sealed. And yet the corners of the slipcover were still banged up. At least the slipcover isn't broken like my other one.

Edit: Scratch that, there's a big tear on the slipcover of this one. One that exposes a big area of the cardboard. I think I like my other one more.
 
So I got my last 6 games from the Sunday 30% sale. Actually considering it took a 6 day truck ride from Montana to Wisconsin they turned out alright. They put them in two bubble envelopes so that helped. Sent them Media mail though. There was one small issue with my Uncharted 2 game...and by small I mean a small drilled hole completely through the case and manual...very strange.

picture.php
 
[quote name='cancerman1120']So I got my last 6 games from the Sunday 30% sale. Actually considering it took a 6 day truck ride from Montana to Wisconsin they turned out alright. They put them in two bubble envelopes so that helped. Sent them Media mail though. There was one small issue with my Uncharted 2 game...and by small I mean a small drilled hole completely through the case and manual...very strange.[/QUOTE]

Not sure about video games, but in movies and music drill holes indicate the item was a promotional copy given away for review, radio, prize, etc.
 
[quote name='CheapLikeAFox']Not sure about video games, but in movies and music drill holes indicate the item was a promotional copy given away for review, radio, prize, etc.[/QUOTE]

They also do it for liquidation sales. It's all to stop people from trading the item back in somewhere, which apparently didn't work at that Hastings store. ;)
 
[quote name='CheapLikeAFox']Not sure about video games, but in movies and music drill holes indicate the item was a promotional copy given away for review, radio, prize, etc.[/QUOTE]

[quote name='Blade']They also do it for liquidation sales. It's all to stop people from trading the item back in somewhere, which apparently didn't work at that Hastings store. ;)[/QUOTE]

Interesting. Thanks for the info. I had never seen something like that before.
 
[quote name='cancerman1120']Interesting. Thanks for the info. I had never seen something like that before.[/QUOTE]

umm interesting, you should check if the game features are complete like audio, etc though
 
In a surprise to absolutely no one, I received some shredded up poly bags today. 4 bags in total. 1 was in okay shape. The package had obviously been dropped or slammed at some point because both hardcovers inside had dents in the same spots. This is damage that probably could have been prevented with mailing it in a padded envelope. That shipped out of Arizona. The second poly bag was in good clean shape and unsurprisingly, the book was also in like new condition. That shipped out of Arizona. So both of the good packages came from Arizona, like my ones did on Saturday.

The third poly bag had some tears on it. This one shipped from Colorado. What a shock! As a result the book took damage. The book only cost $1.40 so its not worth contacting them about, but this was completely avoidable. Here are the tears in that poly mailer (sorry for shitty camera phone quality):

711m4o.jpg

wilvex.jpg


The fourth poly bag was shredded. This one came to me from Indiana. The book inside suffered just one tear to the dust jacket. A completely avoidable incident of damage. fucking annoying how preventable it was if they stopped using poly mailers. Here is how it was shredded up:

9to5xd.jpg

t726o1.jpg

wjcnci.jpg



Hastings needs to get bent with these fucking poly bag mailers.
 
How long does it take for them to usually beef up their stock again?

A handful of games I'm interested in are out of stock...I can go with others, but I'd prefer not to knowing that in a day or two I could potentially get the ones I was looking for.
 
[quote name='masterd919']How long does it take for them to usually beef up their stock again?

A handful of games I'm interested in are out of stock...I can go with others, but I'd prefer not to knowing that in a day or two I could potentially get the ones I was looking for.[/QUOTE]

It's all random. There is no telling what they'll get in stock and when they'll get it. They're just a regional chain with 140ish locations to accept trade ins at.
 
Got my messed up Ghostbusters all packed up and ready to ship back. I just reused their crappy vinyl bag things and called it a day.

As for CS, I was on hold for 14 minutes, and only had to talk to the rep (very nice and courteous) for 1 minute to get it straightened out. Easy enough, just saddened that I have to finally send something back after dozens of items in generally good shape. But 'tis the gamble I 'spose.
 
i bought gh world tour last sale and it wouldn't even read on my 360

then again the copy of tomb raider i bought did, so i'm kind of torn whether to buy from here again or not.
 
Its odd to me that so many of you have had issues. I've ordered like, 15 games from them in the past month and none of them have come in bad at all. Most of them have come in like new condition.
 
[quote name='Deader2818']Its odd to me that so many of you have had issues. I've ordered like, 15 games from them in the past month and none of them have come in bad at all. Most of them have come in like new condition.[/QUOTE]

people usually speak up about complaints moreso than praises. Gohastings rocks.
 
[quote name='Deader2818']Its odd to me that so many of you have had issues. I've ordered like, 15 games from them in the past month and none of them have come in bad at all. Most of them have come in like new condition.[/QUOTE]

its store by store, some store have guidelines for trade ins, others will accept just about anything. Youll get a run of messed up orders eventually.

In the 11 games I received today, I got 2 without manuals, 1 cracked disc, 2 heavily scratched discs, one case covered with brown smudges,which im really hoping was chocolate, 1 case with white spots on the front (again hoping its food) and 6 of the cases were either cracked, or torn.

They should seriously hire a warehouse worker to lysol wipe all the games before sending them out. I really shouldnt have to be considering opening packages from a large corporation with gloves.

Prices are good, but Im sure their business would be even better with a good net promoter score. Which I would not give at the moment.
 
[quote name='Deader2818']Its odd to me that so many of you have had issues. I've ordered like, 15 games from them in the past month and none of them have come in bad at all. Most of them have come in like new condition.[/QUOTE]

Like others have said, its random. I have spouts of bad luck, but this last 30% off sale everything I got was in perfect condition, even from polymailers. No broken cases, no beat up books. But I HAVE had sales where it seems like every other thing I get has something wrong with it.
 
A few months ago I ordered comics and a couple were in shittier shape than I would have wanted(A cover falling off), but the ones that were damaged were the cheapest books, so I was okay with it. I just ordered 6 more, and I'm hoping for the best. I really like that I can get hardcovers for so cheap. Last time I got Walking Dead Vol 6 for 13.xx and there was literally nothing wrong with it(not even a cracked spine), so I'm willing to take my chances on a couple of things I've wanted to read for a while.
 
[quote name='Deader2818']Its odd to me that so many of you have had issues. I've ordered like, 15 games from them in the past month and none of them have come in bad at all. Most of them have come in like new condition.[/QUOTE]

I usually only post here when something goes wrong despite getting a lot of other stuff in good condition. A common trend.
 
[quote name='Donut2922']people usually speak up about complaints moreso than praises. Gohastings rocks.[/QUOTE]

Donut speaks the truth. When you eat at a crappy restaurant, you tell 10 people & when you eat at a good one, you probably tell 1 person. It's how the world goes round. Wish we could have a separate beeyatch section for the packaging nazis out there.

Go H rocks in my boat.
 
Oh, is this the part where we start a massive gohastings circlejerk?

Yeah, they're awesome for shipping products with only a thin layer of plastic to protect them! High fives all around; haters gonna hate!
 
[quote name='jubeininja69']gohastings do a great job of resurfacing their games. you can't see the marks unless you really look.[/QUOTE]

They don't resurface everything though. I think it is on a store by store basis, but yes, their machines tend to be pretty good.

Regarding the complaints, it's a mix of things. People tend to complain more than praise. GH does go cheap on shipping material and so some things do get damaged, but a very small percentage compared to how much they ship. Their customer service always takes care of any issues so I see no complaints.

Finally, some people just have unrealistic expectations. They pay the lowest price possible for an item, get free shipping, take advantage of a glitch and get a rare item for dirt cheap, and then still expect Amazon or New Egg packaging and delivery speeds and items to be mint/pristine/collectible.
 
I have an update on the games shipping media mail. That was an error. We created some new inventory categories and moved things around and we forgot to set up one parameters that prevent those new categories from shipping media mail.

Everything shipped since late yesterday afternoon should be shipping via other methods (mostly first class). We apologize for the error.

In regards to the packaging, we have been forwarding your pictures around and will continue to discuss solutions. Please remember any change takes time because we have so much of the current supplies in stock.

John
 
[quote name='gohastings']I have an update on the games shipping media mail. That was an error. We created some new inventory categories and moved things around and we forgot to set up one parameters that prevent those new categories from shipping media mail.

Everything shipped since late yesterday afternoon should be shipping via other methods (mostly first class). We apologize for the error.

In regards to the packaging, we have been forwarding your pictures around and will continue to discuss solutions. Please remember any change takes time because we have so much of the current supplies in stock.

John[/QUOTE]

Funny that you have addressed this since I had an order go out yesterday afternoon from WA that says it won't be delivered till Oct 10th (I live in WI). That must be a media mail shipment because it should not take 9 days to get here. I sure hope the estimated time is wrong.
 
Darksiders 2 arrived today but the disc has two big scratches on top of the disc. I can see through it so i am not going to even try to play it. I am happy because they said i can order it again and they will adjust the price to previous price i paid. I need to send the item back to them. The game is currently out of stock.
 
[quote name='gohastings']I have an update on the games shipping media mail. That was an error. We created some new inventory categories and moved things around and we forgot to set up one parameters that prevent those new categories from shipping media mail.

Everything shipped since late yesterday afternoon should be shipping via other methods (mostly first class). We apologize for the error.

In regards to the packaging, we have been forwarding your pictures around and will continue to discuss solutions. Please remember any change takes time because we have so much of the current supplies in stock.

John[/QUOTE]

Thanks for your attention and service, John! As you can see, you have a lot of dedicated customers here, and we are all excited to hear that our orders will be less of a gamble in the future.
 
[quote name='cancerman1120']Funny that you have addressed this since I had an order go out yesterday afternoon from WA that says it won't be delivered till Oct 10th (I live in WI). That must be a media mail shipment because it should not take 9 days to get here. I sure hope the estimated time is wrong.[/QUOTE]

Since we made the change late in the day I would say at the majority of yesterday's shipments went out incorrectly. Sorry.
 
I post pretty much about every shipment I get from Hastings - both good and bad. The bad is just usually wordier to explain what went wrong, whereas the right can just simply be "Arrived in great shape" without needing further detail.

For instance, today I got my DC Comics Absolute-sized (but technically not an Absolute Edition) copy of Paul Dini and Alex Ross' "The World's Greatest Super-Heroes." It arrived in a giant box that had decent protection on the inside in terms of bubble poppers. The slipcase was in great condition for being Used, with only slight wear in a couple of spots, and the book was perfect. I had a similar sized books ship from Hastings before in ginormous padded envelopes so I'm glad this one came in box form. And I actually paid decent money for this copy (no lucky $7.50 find) so I'm glad someone working at GoShip decided to pack this with care - A true hero.
 
My 30% off stuff is all in, had some good luck and some bad luck.

  • Fables 3, complete, pretty good condition
  • L.A. Noir, complete, very good condition
  • Role models DVD still in shrink wrap
  • 2 Farside gallery books both with unidentified gummy brown goo stains on the covers. Should be able to scrub the covers clean.
  • Dark knight 2 disc DVD, disc 1 (the movie disc) is badly scratched but not really worth returning.
  • Smallville Season 3 - Scratches on all but disc 4 and 5; Disc 1 scratched all to hell; The middle section of the boxset isn't attached, just stuck inside. The center tray section has been fully detached from the spine of the set leaving just the paper backing and glue. I am going to call tomorrow and ask to return this. I actually feel guilty for asking to return it so I put it off all day today, but I'm going to man up and call them tomorrow.

Smallville Boxset Photo - Imgur

Random Offtopic Question: Can Kodave (or anyone) tell me why when I used the Insert Image button above to embed the photo it came out so enormous in Preview that I had to delete it and just post the link instead?
 
Last edited by a moderator:
[quote name='gohastings']I have an update on the games shipping media mail. That was an error. We created some new inventory categories and moved things around and we forgot to set up one parameters that prevent those new categories from shipping media mail.

Everything shipped since late yesterday afternoon should be shipping via other methods (mostly first class). We apologize for the error.

In regards to the packaging, we have been forwarding your pictures around and will continue to discuss solutions. Please remember any change takes time because we have so much of the current supplies in stock.

John[/QUOTE]


I also wanted to say thanks - I love the site and the great deals I've gotten.

---------------------

I started getting packages from the 30% + free shipping deal. I got 2 dvds in separate packages, both came in polymailers and both were in great shape.
 
Great to hear that some of the complaints about the poly mailers are being reviewed by GH.

Hopefully an adequate solution is implemented.

Besides the occasional damaged item due to poor poly mailer packaging, I have nothing but good things to say about GoHastings. It's my favorite online retailer at the moment (yes, even over Amazon).
 
[quote name='cjenvy']w the shipping adjustment where did the math end up on this vs 30 percent w/o shipping adjustment[/QUOTE]

This current deal is always cheaper if you have three games of the same price, etc.
 
Got the last of my previous order in today. Three graphic novels; one was in perfection condition, one softcover had a rather large crease/fold on the front cover and the hardcover's dust jacket also has a rather large crease, this time on the back. I'll keep the softcover with the fold because it was only around $2, but I'm debating returning the hardcover.

Also got a Blu-ray in the order and at first, I thought it was pristine, but the bottom latch is broke, so the case doesn't click closed. That seems to happen all the time with Blu-rays I order. It's always the bottom one, too. I wonder why.
 
[quote name='gohastings']I have an update on the games shipping media mail. That was an error. We created some new inventory categories and moved things around and we forgot to set up one parameters that prevent those new categories from shipping media mail.

Everything shipped since late yesterday afternoon should be shipping via other methods (mostly first class). We apologize for the error.

In regards to the packaging, we have been forwarding your pictures around and will continue to discuss solutions. Please remember any change takes time because we have so much of the current supplies in stock.

John[/QUOTE]

I complain about GH a lot but I've also been spending way more money with you guys than any other retailer, even Amazon (which was my #1 retailer for years).

As other CAGS have said, thank you very much for everything you do.
 
[quote name='vinny']i complain about gh a lot but i've also been spending way more money with you guys than any other retailer, even amazon (which was my #1 retailer for years).

As other cags have said, thank you very much for everything you do.[/quote]

+1
 
Ugh....Bioshock 2 and Dead Space 2 were just removed from my cart because they sold out >_< And at those prices I could kick myself for not jumping on them when I had them earlier...

Please re-up your stock GoHastings! I know there must be more of those copies lying around somewhere...Everywhere else has a "used" version for like 2 dollars off what it would cost for the new un-opened game.

That is madness...Where is the incentive to buy used? To save 2 dollars?
 
Got a TPB in today. Came in a padded mailer that survived the journey from Oklahoma. TPB was bent but not creased. A heavy book should put it back to normal.
 
I mentioned yesterday the Smallville set I got with the detached disc trays and the non functional disc 1. My question is, there are no other Season 3 in stock right now. How do I know that if it shows up on my wish list as in stock and I do reorder it, it won't be this exact same one back again in the same condition? Or will they at least resurface the first 3 discs before trying to resell it again do you think?

I know I'm asking a lot expecting anyone to know the answer to this, but has anyone ever had the experience of returning a poor condition item, reordering and receiving the same item back?
 
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