The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='SuperMario64']So when does the 30% expire?[/QUOTE]

It was just answered. The book deal for 2 for $12, which uses the same code as the 30% off, expires on Thursday. So worst case scenario, it might expire then, especially if there's a programming glitch. Otherwise, its likely to expire Saturday night like all of the weekly deals normally do before the new deals go live on Sunday.
 
Man, I'm kicking myself for not staying up late enough to get in on that 2 for $12 book glitch--I would've gotten the Witcher 2 and AC:R guides. :(
 
[quote name='Vigilante']Man, I'm kicking myself for not staying up late enough to get in on that 2 for $12 book glitch--I would've gotten the Witcher 2 and AC:R guides. :([/QUOTE]

I wonder how early the glitch had been live.

I was traveling most of the day Sunday and was up late BSing around that night so I stumbled upon it out of boredom of "what books qualify." Normally I wouldn't have even have bothered.

My guess is that the glitch would have been live all Sunday at least? Or did someone actually check earlier in the day?

At any rate, if they did similar 2-For sale that was essentially 40% off for new books $15 and under or something, I would still have thrown down for quite a few more TPBs, even if I couldn't snag their expensive ass ones on a glitch.
 
Aw man, my orders were canceled. Hope that doesn't happen to anyone else here.

I keep trying to test the glitch, but it's very much dead. Some things were still glitching out yesterday morning even after I posted it was fixed.
 
[quote name='specialist']Aw man, my orders were canceled. Hope that doesn't happen to anyone else here.
[/QUOTE]

My experience with goHastings is hope for the worst so you wont be disappointed, had an order cancelled because they said it was out of stock.. same day the game was back in stock for 3x the price. Contacted CS and said how come my order was cancelled, and they said the game sold in store before they could fulfill my order.. problem is my order was at 3AM and cancelled at 8AM, their store was closed.. so yeah bunch of liars they just wanted to sell it for a higher price.
 
For me, Hastings has the best deals around the net at the moment via the 30% off sales (for movies/games) and free shipping sales (for music) but you have to set your expectations real low.

You might get a bag of crap, you might strike gold.

Their customer service has always taken care of any order mishaps I've had so far and return shipping is free as long as they made the mistake.

Edit: Hell yeah! Just got about 10 more emails confirming some of my other books shipped. Hopefully they arrive undamaged. :razz:
 
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[quote name='FlipSide']My experience with goHastings is hope for the worst so you wont be disappointed, had an order cancelled because they said it was out of stock.. same day the game was back in stock for 3x the price. Contacted CS and said how come my order was cancelled, and they said the game sold in store before they could fulfill my order.. problem is my order was at 3AM and cancelled at 8AM, their store was closed.. so yeah bunch of liars they just wanted to sell it for a higher price.[/QUOTE]

There is a slight delay between items becoming available in store and them being available online for purchase. If their various database updates don't have all of their ducks in a row, it results in cancellations. Sometimes things are cancelled relatively quickly, other times it takes longer. If Hastings had a system for auto-cancelling items it sells for too little of a profit, probably half of my orders would have been cancelled considering some of the insane super late night deals I've snagged when items came back into stock but before their computers could check the current listings prices on Amazon and eBay and charge more for the items. I've gotten a ton of amazing deals this way, but also some cancellations to go along with them. Chances are they had more than one copy. The one you bought was sold in store so the computer cancelled your order once it got that information. The computer then probably then had another one added to its system with a later update, and that time it was able to adjust the price since there were no current orders for it, which unfortunately was higher. It's not like Hastings has someone sitting there at 3 AM checking orders to see if items are selling for too little. Their system basically tried to fulfill your order before new stock was added to potentially pull from.

I just got email notices and all 6 of my $6 books shipped (as well as one used rare-ish game I snagged for a low price). My books are, in list-price/every-day-price format: $59.99/49.99; 39.99/39.99 x 2; 44.87/44.87; 24.99/24.99 x 2.

Those books realistically weren't going to sell at those MSRP and above prices, especially compared to Amazon's pricing on those items. But they still lost quite a bit of money selling them to me for $6 a pop with free shipping.

If Hastings was in the habit of deliberately cancelling orders to re-list the exact same item for more money, whether manually or by computer check, they would have cancelled my orders on those books they're eating big bucks on and just apologized for the computer glitch. Other companies have done it for lesser glitches (and no, there was no lawsuit/consumer fraud/etc. results against the company).

Their computer system sucks and the results of it are often frustrating, as in the case you described. But their incompetance also favors us at times, like this $6 book glitch and like I've said, I've nabbed many rare-ish products at low prices because I beat their computer in purchasing before the price algorithm could raise the prices.
 
[quote name='kodave']There is a slight delay between items becoming available in store and them being available online for purchase. If their various database updates don't have all of their ducks in a row, it results in cancellations. Sometimes things are cancelled relatively quickly, other times it takes longer. If Hastings had a system for auto-cancelling items it sells for too little of a profit, probably half of my orders would have been cancelled considering some of the insane super late night deals I've snagged when items came back into stock but before their computers could check the current listings prices on Amazon and eBay and charge more for the items. I've gotten a ton of amazing deals this way, but also some cancellations to go along with them. Chances are they had more than one copy. The one you bought was sold in store so the computer cancelled your order once it got that information. The computer then probably then had another one added to its system with a later update, and that time it was able to adjust the price since there were no current orders for it, which unfortunately was higher. It's not like Hastings has someone sitting there at 3 AM checking orders to see if items are selling for too little. Their system basically tried to fulfill your order before new stock was added to potentially pull from.

I just got email notices and all 6 of my $6 books shipped (as well as one used rare-ish game I snagged for a low price). My books are, in list-price/every-day-price format: $59.99/49.99; 39.99/39.99 x 2; 44.87/44.87; 24.99/24.99 x 2.

Those books realistically weren't going to sell at those MSRP and above prices, especially compared to Amazon's pricing on those items. But they still lost quite a bit of money selling them to me for $6 a pop with free shipping.

If Hastings was in the habit of deliberately cancelling orders to re-list the exact same item for more money, whether manually or by computer check, they would have cancelled my orders on those books they're eating big bucks on and just apologized for the computer glitch. Other companies have done it for lesser glitches (and no, there was no lawsuit/consumer fraud/etc. results against the company).

Their computer system sucks and the results of it are often frustrating, as in the case you described. But their incompetance also favors us at times, like this $6 book glitch and like I've said, I've nabbed many rare-ish products at low prices because I beat their computer in purchasing before the price algorithm could raise the prices.[/QUOTE]

Congrats! I myself got an artbook and a strategy guide :bouncy:
 
all 4 of my books shipped, i didnt go hog wild, but bought some gifts for my sister and brother in law, most of them selling for between $15 and $20 on amazon. Makes me look good since I bought 4 for the price of a little more than 1 :)
 
Wow, now I'm jealous. Really wanted those artbooks, too. Mega Man, Udon Art of Capcom 1&2, Okami, P3 Design Works, and the Mega Man Battle Network and Star Force ones.

sad smiley
 
Got two $6 books today and my Spider-Man Web of Shadows for DS. Game arrived complete. The books arrived in pretty decent shape for shipping in a giant padded envelope. Can't complain too much since they were only $6, but they really should have been in a box.
 
My four books shipped. I was so happy to capitalize on the deal that I never thought about ordering the CompTIA certificate training all-in-one packages they have for $90 each normally. :( To the wish list!
 
I admit that I got home late last night and tried for about ten minutes to force the code on my order.

Desperation is not a pretty color on me.
 
No deals this week. I assume they'll have something for this weekend given Memorial Day and whatnot.

I received two more of my $6 books, and they actually shipped them in one of those boxes with the pull tabs... but that didn't help the books arrive in near mint condition like new books should. The look like they were damaged by people thumbing through them in the store. I've received used books in better shape from Hastings. But again, for $6 I can't really complain. It just reminds me why I generally don't buy new books in store seeing how poorly people treat them at places like my local Barnes and Noble.
 
I got 3 of the 4 'price mistake' books last night, all in a paper envelope, but it was tight enough that there was little to no damage to the books. So happy they honored my order!
 
Thanks. I picked the Marvel and DC encyclopedias for about $30 total. I needed to up my nerd cred a little over the summer.
 
As mentioned before, their online system is kind of wonky. It's getting better and orders come to stores almost instantaneously.. the problem is, though, stores don't have workers fulfilling online orders all day. So yeah, you could place an order in the afternoon, the store gets the order but sells it before the night's over, the inventory updates overnight, your order is canceled since the product is gone, and the employee prints off the rest of the orders the next morning.
 
I checked out the main site today and they have Red Dead Redemption GOTY for both formats new for 19.99. But, when you place the order the price is 30.xx each. I called their customer service and let them know about the problem on the web site. The price is good however, so if you haven't purchased this game already, now's the time!

They had to give me a reference number for my order and they will be refunding the difference if you order before they fix the price on the web site.
 
Of course someone would start a new thread about it, but I've updated the first post. 30% off used games today only.

I think Hastings ran this promotion scheme once before where each day was 30% off in a certain category, then the weekend was 30% off or possibly even more? I can't recall off the top of my head. There's definitely got to be some kind of promotion this holiday weekend.
 
[quote name='kodave']Of course someone would start a new thread about it, but I've updated the first post. 30% off used games today only.

I think Hastings ran this promotion scheme once before where each day was 30% off in a certain category, then the weekend was 30% off or possibly even more? I can't recall off the top of my head. There's definitely got to be some kind of promotion this holiday weekend.[/QUOTE]

I'm pretty sure they did that, and the holiday sale was 40% off in certain categories. I remember kicking myself about not waiting.

And I got my four books. All brand new and nice looking. I don't buy many books that come in shrink wrap, so that was awesome. :D
 
quick question

Are the collector's edition complete? or is it just the game?
Example: Used Halo 3: Limited Edition

Because I order blurays from goHastings before and all they sent me was a single disc bluray when I ordered an extend cut with DVD+Bluray, etc.
 
[quote name='RoMee']quick question

Are the collector's edition complete? or is it just the game?
Example: Used Halo 3: Limited Edition

Because I order blurays from goHastings before and all they sent me was a single disc bluray when I ordered an extend cut with DVD+Bluray, etc.[/QUOTE]

That's a very good question. One hopefully we'll get a good answer to so I can add it to the FAQ.

Anyone know Hastings' policy on this? I'd assume CE's would have to come with the extra goodies since they charge separate (and higher prices) for them. But maybe all Hastings guarantees are the discs for the CEs and not any physical extras like statutes or "swag."

As for what happened to you before - that sounds like an employee screw up. Instead of hunting down the DVD+Blu-ray combo pack, they just grabbed a box with the same title, which was obviously the wrong product. Unless you're saying you got the DVD+Blu-ray combo box but all it had was the Blu-ray, but that would be odd and worthy of a refund.
 
[quote name='kodave']That's a very good question. One hopefully we'll get a good answer to so I can add it to the FAQ.

Anyone know Hastings' policy on this? I'd assume CE's would have to come with the extra goodies since they charge separate (and higher prices) for them. But maybe all Hastings guarantees are the discs for the CEs and not any physical extras like statutes or "swag."

As for what happened to you before - that sounds like an employee screw up. Instead of hunting down the DVD+Blu-ray combo pack, they just grabbed a box with the same title, which was obviously the wrong product. Unless you're saying you got the DVD+Blu-ray combo box but all it had was the Blu-ray, but that would be odd and worthy of a refund.[/QUOTE]


I got the DVD+Blu-ray combo box but all it had was the Blu-ray

I decided to take a chance and ordered it. I'll post what I received. If it's not complete I'll just return it
 
[quote name='kodave']That's a very good question. One hopefully we'll get a good answer to so I can add it to the FAQ.

Anyone know Hastings' policy on this? I'd assume CE's would have to come with the extra goodies since they charge separate (and higher prices) for them. But maybe all Hastings guarantees are the discs for the CEs and not any physical extras like statutes or "swag."

As for what happened to you before - that sounds like an employee screw up. Instead of hunting down the DVD+Blu-ray combo pack, they just grabbed a box with the same title, which was obviously the wrong product. Unless you're saying you got the DVD+Blu-ray combo box but all it had was the Blu-ray, but that would be odd and worthy of a refund.[/QUOTE]

Their policy is that the extras are not guaranteed, but you have a good chance of getting them. Also, when you order a blu/dvd combo pack and it doesnt come with both discs, you can return it for a full refund and they will send you a return label, so Im guessing you can probably get a CS rep to do the same in this situation if it doesnt come complete.
 
[quote name='ApathyAndFlow']Is the code working at the moment? I have tried it a couple of times with no success yet.[/QUOTE]

Are you trying to specifically buy used condition games and not previously viewed? I'm assuming that's the problem because I was trying to buy the latter earlier (I trust PV more than used) and it wasn't working.
 
[quote name='Deserter Goose']Are you trying to specifically buy used condition games and not previously viewed? I'm assuming that's the problem because I was trying to buy the latter earlier (I trust PV more than used) and it wasn't working.[/QUOTE]

No, I kmew about that part. The problem is that I'm on my phone and read the "5" as an "S" because of the tiny letters. Thank you for trying to help though :)

I was tempted to pick up Saints Row the Third, Binary Domain, and Asura's Wrath for $77 shipped but couldn't bring myself to pull the trigger. My backlog is so long I don't know when I could get to them anyways. Mehhhh.
 
[quote name='RoMee']quick question

Are the collector's edition complete? or is it just the game?
Example: Used Halo 3: Limited Edition

Because I order blurays from goHastings before and all they sent me was a single disc bluray when I ordered an extend cut with DVD+Bluray, etc.[/QUOTE]

My experience is that the limited/collectors editions dont require you turn in any bonus material at the time of trade in. That being said, it's really a crapshoot when you buy one of these from goHastings used. I've received mixed bags when ordering used CE. Fable III came in disc only w/out original case and manual (though cover art was provided) and no outer box. Halo Reach Legendary edition came complete with unused codes and statue and the large crate housing.
 
[quote name='shivan128']My experience is that the limited/collectors editions dont require you turn in any bonus material at the time of trade in. That being said, it's really a crapshoot when you buy one of these from goHastings used. I've received mixed bags when ordering used CE. Fable III came in disc only w/out original case and manual (though cover art was provided) and no outer box. Halo Reach Legendary edition came complete with unused codes and statue and the large crate housing.[/QUOTE]

[quote name='Deserter Goose']Are you trying to specifically buy used condition games and not previously viewed? I'm assuming that's the problem because I was trying to buy the latter earlier (I trust PV more than used) and it wasn't working.[/QUOTE]
I've had just the opposite. Every game (3) I have ordered PV came in a generic case from Hollywood video incomplete. This was a fairly recent purchase of mine. I have done tens (i'm guessing near a hundred) game purchases from goHastings as used and have not had an issue before.
 
[quote name='Drclaw411']anddddd they raised prices for the sale. cool.[/QUOTE]

they raised prices over a week ago, Heavenly Sword and Genji on PS3 are $50 used right now for some insane reason :lol:
 
[quote name='buckythekat']they raised prices over a week ago, Heavenly Sword and Genji on PS3 are $50 used right now for some insane reason :lol:[/QUOTE]

Pretty sure their pricing formula is based on goHastings internal supply and "market value", so the less copies they have of a game, the higher the cost. That's why some games have insanely high prices when they go OOS.
 
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