[quote name='bigdaddybruce44']To say that GS employees are incompetent is probably understating it. On the other hand, most minimum-wage workers are fairly incompetent. We just don't notice it much, because our interactions with them are minimal. You hand the cashier an item, they scan it, you hand them money, and you leave. Not much chance for their stupidity to come out. With GS employees, though, you actually have to ask them for things, and that's where a lot of the problems come into play. It also doesn't help that seem mostly unsupervised, and whenever they are being supervised, it is by someone as stupid as they are.[/QUOTE]
People expect that gamestop employees, you know, know something about video games. This is where the problem comes into play. On one hand they may get a very good answer from a very good and knowledgable employee. However on the other hand they may get a very, ahem, bad answer to their question. The problem is that despite people's perceptions, gamestop employees may NOT know stuff about video games, because their hiriing is not based on how much you know about games despite it being a game store, its largely based on your ability to sell things.
Also when you have people coming in and asking "what game would be a good gift for my 5 year old son, he can't read yet" its not exactly easy to answer. Its basically loaded because there is no right answer. Some customers will never be pleased, and they may be dissatisfied with the service they receive no matter how much you try to please them. No matter who you hire not every employee is gonna be able to answer every question about every game or every system either.