[quote name='Graystone']Thats stupid.[/quote]
Oh, it gets better - gather 'round for story time!
So I call the store to check on my order - and they tell me that once it is placed, it'll be ready within 24 minutes. So I ask for them to check, as I never received an email. As I give her the order number, I wisely decide to get into the van and head up there (maybe 10 mins away). As I'm driving up, they keep putting me on hold, and passing me around to other CSRs to repeat the conversation until I am finally disconnected.
Mistakes happen, so I call back. The woman answering immediately knew I what I was looking up when I told her I was just checking on an order. She puts me on hold...and I get disconnected again!
Okay, my good will is being pushed, as the fat black woman that lives in my head says, "Oh no, she didn't!" and the gay man that lives beneath her replies, "She sure did, girlfriend!" One more red light, and then I'm pulling in and walking into the store.
The store is pretty empty, so I wait at customer service for several minutes before an employee walks up. I explain I am picking up an online order and give her my paperwork. She checks it out and calls someone asking if it had been pulled - it hadn't yet. The gay man in my head begins to cower from the ebon wrath brewing above.
"I just called," I say as pleasantly as I can, as customers are starting to approach to pay for their purchases, "and not only was I informed several times that onlines orders take only 24 minutes - and I have been waiting two hours - but that you knew what I was looking for and were going to pull it." A manager and another employee are called over, asking what happened to my order. Again, within earshot, I hear that it wasn't pulled, as the first employee was stepping through the chain-of-events to the manager. The manager asks "How long ago did he place the order? There's a 24 minute window." I interupt and present my controversial theory that 2 hrs is longer than 24 minutes, and the manager and employees talk amongst themselves and all but the first employee leave.
She then rings me up and has me sign my paperwork as my item is being brought up. She tells me to bring my car around and they'll load me up. She hands me my receipt and says, "Have a nice day" and begins to walk away.
"Hold on!" I stop her, "My order was over 24 minutes; I AM getting a gift card." With a flick of the wrist, I then throw my receipt and print-outs over the counter.
"And my name ISN'T Stephanie!"
Trying to blow me off without the gift card was one thing. Stapling my signature to someone else's receipt and paperwork was the final straw. Manager is back up at the counter, now as they search for my receipt - which they JUST printed off minutes before! Manager finally says, "Give him the card" and takes off. So I had to endure another five minutes as the employee had to call around to figure out how to do the gift card before I was finally able to load my van and get out of there.
I have a rule: Be nice to reail people. They have a crappy job, but I do not suffer fools gladly.
are you going to a stylist? Your a man damn it. You go to barber.[/QUOTE] I'm a man, so I go to the place that's closest to my house, regardless. :lol:
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