I bought a brand new Xbox 360 Arcade a few weeks ago at a local Toys R Us and I realized that the console I bought must have been a refurb. The power brick didn't even fit the jack in the back of the console. Plus I noticed the box had 2 factory seals on them (upon closer inspection you could see that the first seal was already broken and a second seal was placed over it). I complained to the manager and got my refund back since the policy isn't to accept open video game purchases. The guy was surprised that Microsoft would ship him refurbished units. So I went to Target and got a new Arcade there instead. Unbelievable about Toys R Us. Pay attention to the factory seals. Beware.