So, I'm on the phone with Xbox support (18004myxbox)
been on the phone for over 30 minutes now, been through 2 people.. the 1st just wasn't the right department I guess.. so then I talked with Xbox LIVE support for 20 minutes, he said I can't transfer my licenses again since I already had to do it after my system 3-ringed in december.
a couple days ago I bought the new Red Elite edition.... and figured calling and asking for another transfer... since I just dropped 400 bucks, and countless money for downloadable content over the past 3 years.. I assumed it wouldn't be too much of a hassle.
he said I can't do it again that I have to wait... my reply was "Then I'll just take it back, I spent alot of money just to have stuff I can't use unless I'm online"
he transferred me..
now I'm talking with a supervisor.
they said there is nothing I can do... I even said that "Well, All I can do now is to take the console back, my friends and I have 3 different accounts for rock band and only being able to play when all 3 are logged into LIVE seems ridiculous." they said "thats my choice."
I'm livid.. that's effing ridiculous.
She argued with me that I didn't have to use the DRM tool because everything was done at the repair center, and I tried explaining it to her that they DID NOT do that.. and the paper in my box even SAID "if this was not done at repair center just go to blah blah blah.xbox.blah and do it yourself.".... obviously I'm paraphrasing.
Some customer service....
Several hours later, I called again, explained the situation, etc. etc. He seem ed like he didn't really get what the problem was at first. so I had to keep trying to explain. he seemed to get it, put me on hold for about 15 minutes. I thought he actually just hung up. came back and said "Ok, I'm going to have you give the License Transfering Tool another shot." I said I was at work, but can do it as soon as I get home." he said "That is fine, go ahead and do it again and call us back if you have anymore problems."
...Didn't work...
Ok..., lets try an email. so I sent a 500 character message Friday night stating I did the transfer already, but got another.. and am hoping for some give to the license rescrictions so I can fully enjoy the new console I just bought and please help."
I got a message back Today (Sunday) from someone named Arnold... who basically tells me to call the 1-800 number and they will help me out... *sigh*..
been on the phone for over 30 minutes now, been through 2 people.. the 1st just wasn't the right department I guess.. so then I talked with Xbox LIVE support for 20 minutes, he said I can't transfer my licenses again since I already had to do it after my system 3-ringed in december.
a couple days ago I bought the new Red Elite edition.... and figured calling and asking for another transfer... since I just dropped 400 bucks, and countless money for downloadable content over the past 3 years.. I assumed it wouldn't be too much of a hassle.
he said I can't do it again that I have to wait... my reply was "Then I'll just take it back, I spent alot of money just to have stuff I can't use unless I'm online"
he transferred me..
now I'm talking with a supervisor.
they said there is nothing I can do... I even said that "Well, All I can do now is to take the console back, my friends and I have 3 different accounts for rock band and only being able to play when all 3 are logged into LIVE seems ridiculous." they said "thats my choice."
I'm livid.. that's effing ridiculous.
She argued with me that I didn't have to use the DRM tool because everything was done at the repair center, and I tried explaining it to her that they DID NOT do that.. and the paper in my box even SAID "if this was not done at repair center just go to blah blah blah.xbox.blah and do it yourself.".... obviously I'm paraphrasing.
Some customer service....
Several hours later, I called again, explained the situation, etc. etc. He seem ed like he didn't really get what the problem was at first. so I had to keep trying to explain. he seemed to get it, put me on hold for about 15 minutes. I thought he actually just hung up. came back and said "Ok, I'm going to have you give the License Transfering Tool another shot." I said I was at work, but can do it as soon as I get home." he said "That is fine, go ahead and do it again and call us back if you have anymore problems."
...Didn't work...
Ok..., lets try an email. so I sent a 500 character message Friday night stating I did the transfer already, but got another.. and am hoping for some give to the license rescrictions so I can fully enjoy the new console I just bought and please help."
I got a message back Today (Sunday) from someone named Arnold... who basically tells me to call the 1-800 number and they will help me out... *sigh*..
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