What about all the good stuff GameStop does?

[quote name='phear3d']they do have a rep who regularly visits CAG so give them what they want to see. if you like what they do, be vocal about it. if you dont like what they do, again be vocal about it. thats what the internet is most famous for anyways..[/QUOTE]

On that note, if you have a problem with corporate policy, write to them. Letters by snail mail are usually more effective than e-mail and phone calls. Here's the address:

GameStop Corporation
625 Westport Parkway
Grapevine, TX 76051

If you have issues with a specific store or stores, ask for the district manager's name, number, and address. Go over the local manager's head. While I've never had to do it with GS, if this company's DMs are like other retail stores, they tend to take complaints very seriously.
 
[quote name='phear3d']What "good stuff" gamestop does to me:
- its easier to find hard to find titles because you can search their inventory online to see who has them. this is a big plus.

- convenience is not an easy feat to accomplish. gamestops in nyc are like starbucks or dunkin donuts, theyre everywhere. [/QUOTE]

These are defintely the biggest reasons I end up at Gamestop so often. There's 2 within walking distance of work, 2 more in my hometown, and if I'm willing to drive 30 minutes to 'the bigger mall', there's FIVE- 3 inside, 2 across the street. This doesn't count the couple of oddball stores I stop into whenever I happen down a particular stretch of road (or when the website says they have what I want.) Most of my local GS stores have very nice employees too, so it's overall a good situation. I just don't buy new off the shelf to avoid the guts. Pre-orders are fine... I even get my bonuses. :D
 
Not sure I understand the point of the thread. I do some of my gaming purchases at Gamestop, but not nearly as much as you would think given the size of my collection. Rather than be the "go-to" place for gaming they are always my last resort. The gutted new games (no excuse), the total lack of quality control in what is accepted for used (again, no excuse) makes them unappealing.
And directly to the OP: just because things like scratches and stickers don't bother YOU, doesn't mean it doesn't bother ME. I am not whiney or silly because my standards are higher than yours. At worst it means we have different opinions, although I actually believe you don't understand what value for your money means.
 
The gutting of new titles is bothersome, but I can always buy new releases elsewhere (GS rarely has sales anyway).

They would be great for older, used titles if they had stricter criteria on what they accept. I don't have the time to sift through dozens of copies to find the one that's complete and in good condition.
 
[quote name='pulsar0510']Not sure I understand the point of the thread. I do some of my gaming purchases at Gamestop, but not nearly as much as you would think given the size of my collection. Rather than be the "go-to" place for gaming they are always my last resort. The gutted new games (no excuse), the total lack of quality control in what is accepted for used (again, no excuse) makes them unappealing.
And directly to the OP: just because things like scratches and stickers don't bother YOU, doesn't mean it doesn't bother ME. I am not whiney or silly because my standards are higher than yours. At worst it means we have different opinions, although I actually believe you don't understand what value for your money means.[/QUOTE]

I'd imagine the problem the OP has, and I share, is that many people that hop on here to complain about GS fail to recognize their higher standards. Gamestop is a chain, it is a McDonalds for video games... I'd like to think that even by this measure GS does good on a lot of things, but at the same time I recognize that they're not going to put my dollar cheesburger in a Big Mac box, that sometimes they might put pickles on it which I'll have to scrape off, and of course they're going to ask if I want fries and a drink even though I didn't say I did. I know what I'm getting from McDonalds as I do from Gamestop, why doesn't anyone else? There's nothing wrong with having higher standards, but the story's been told ad nauseum yet people still complain instead of taking their business somewhere else or learning to deal with it. I'm pretty confident most everyone here is aware by now that Gamestop is going to gut a lot of games and ask if you want to preorder a game etc etc. yet for some reason threads keep popping up with people acting confused, like they were completely unaware of these practices or it's some new scandal. That's my problem, many of these threads aren't from people looking to resolve a problem, it's just a call-and-respond "hey, WHO ELSE here doesn't like Gamestop!?" rant.

My experience with Gamestop is fine. I've had a couple moments that have exceeded my expectations, but normally it's just a regular shopping experience. I come across the occasional issue... they might put a GH disc in my black label case or there might be a sticker on the spine of the cover art, it's certainly not hard to correct. I'm sure if I shopped at any other store as much as I did with GS I would come across the same myriad of faults. More importantly, I think a lot of the complaints that are currently hurled at Gamestop just don't have any merit. They don't just gut games for fun, obviously if the majority of people don't care and it allows them to put out as many display copies on the floor as possible then of course they're going to do it. Not to mention if you look through the threads it's hard to tell if people are more upset about GS's scrutinizing their trade-ins OR the poor quality of the used games they sell. "Heads I win, tails you lose."
 
[quote name='bigdaddybruce44']FYE really is great for clearance action figures and such stuff. They had a ton of decent stuff the last time I swung by, but nothing I was interested in. Mostly Guitar Hero, Star Trek, and a few others. But they were definitely cheap. In the past, I've gotten some of my DC Figures there for about $5 each. Not bad.[/QUOTE]

yeah mine appears to be going out of business, having a huge clearance sale... games are still overpriced even at 20 percent off (and all of them are gutted).

but I was able to get a $2 prototype action figure, couldnt pass that up. hopefully they mark down the dead space and bioshock ones .
 
[quote name='eastshore4']I'd imagine the problem the OP has, and I share, is that many people that hop on here to complain about GS fail to recognize their higher standards. Gamestop is a chain, it is a McDonalds for video games... I'd like to think that even by this measure GS does good on a lot of things, but at the same time I recognize that they're not going to put my dollar cheesburger in a Big Mac box, that sometimes they might put pickles on it which I'll have to scrape off, and of course they're going to ask if I want fries and a drink even though I didn't say I did. I know what I'm getting from McDonalds as I do from Gamestop, why doesn't anyone else? There's nothing wrong with having higher standards, but the story's been told ad nauseum yet people still complain instead of taking their business somewhere else or learning to deal with it. I'm pretty confident most everyone here is aware by now that Gamestop is going to gut a lot of games and ask if you want to preorder a game etc etc. yet for some reason threads keep popping up with people acting confused, like they were completely unaware of these practices or it's some new scandal. That's my problem, many of these threads aren't from people looking to resolve a problem, it's just a call-and-respond "hey, WHO ELSE here doesn't like Gamestop!?" rant.

My experience with Gamestop is fine. I've had a couple moments that have exceeded my expectations, but normally it's just a regular shopping experience. I come across the occasional issue... they might put a GH disc in my black label case or there might be a sticker on the spine of the cover art, it's certainly not hard to correct. I'm sure if I shopped at any other store as much as I did with GS I would come across the same myriad of faults. More importantly, I think a lot of the complaints that are currently hurled at Gamestop just don't have any merit. They don't just gut games for fun, obviously if the majority of people don't care and it allows them to put out as many display copies on the floor as possible then of course they're going to do it. Not to mention if you look through the threads it's hard to tell if people are more upset about GS's scrutinizing their trade-ins OR the poor quality of the used games they sell. "Heads I win, tails you lose."[/QUOTE]
I believe the only chance of anything changing is for to continue to complain. I have said before: there isn't anyone outside of GS corporate who supports the gutting policy as strongly as those who oppose it and that fact may eventually change the policy.
There is no excuse for gutting games. If theft is a problem, reconfigure the stores or activate the security tags or use the tag system that TRU uses for newer/higher priced games.
 
[quote name='pulsar0510']I believe the only chance of anything changing is for to continue to complain.[/quote]
...I don't know what complaining here does though.

There is no excuse for gutting games. If theft is a problem, reconfigure the stores or activate the security tags or use the tag system that TRU uses for newer/higher priced games.
Click to expand...
Then why do you suppose they do it?
 
[quote name='eastshore4']...I don't know what complaining here does though.


Then why do you suppose they do it?[/QUOTE]
I have to imagine they do it to combat theft, although as I said there are smarter ways to do that. That's the only thing that comes to mind.
 
[quote name='eastshore4']...I don't know what complaining here does though.
[/QUOTE]

Absolutely nothing, except maybe make the person complaining feel a tiny bit better. Again, send your complaints to their corporate office and/or district managers.
 
My first reaction to this whole thread is that the OP was a Gamestop butt kisser, but I realized that there is nothing to be gained from this. To me this looks more like a fanboy post. Much like a which is the better console Xbox 360 or PS3.

Personally I have had good experiences with Gamestop. In fact much of my current collection is from there. With every good comes the bad. There is no such store that is perfect. No matter what you like: Best Buy, Amazon, Gamestop, etc. they all have their bad points.

As for gamestop as i have said I used to purchase a lot from there. Mainly during B2G1 free sales or when they used to have decent coupons and I would use my edge($2 version) card. I do like the fact that you can check the closest location of games you want online. With this feature I usually call ahead and see if they have a complete copy with case and book. If they don't I move on. At times their used deals of the week can be good. ( got me ultimate alliance 1 for $4.99)

The main negatives I have had with gamestop has been lack of price matching(yes i know it is their choice), games without cases or books, and the pushing of that stupid magazine. Now the last one is not the employees fault and i never take it out on them. This is entirely a corporate decision that they force upon the employee.

About a year or so ago I was looking for a particular game and i called up a GS in the mall that was said to have the game. When I asked about the case and book the employee said that it wont have the book because he usually throws out the book when the game is traded in. I was extremely pissed off about this and ended up talking to the city manager. I also posted a listing on CAG about this issue. The city manager listened to my complaint like a good manager would but I never got the sense that he really cared about the issue.

In the end I really only shop at GS when I feel that it is a good deal. That is rare now a days which is sad. But I also rarely shop at Best Buy too because I don't see a lot of deals there either. My last 2 new game purchases were Dragon's Age and Mass Effect 2 and both I bought at Amazon because they were $37. If Gamestop had price matched I might have gone there since i did have some Gift cards.

Also I never trade in games with GS for a few reasons. 1. I don't play fast enough to get any real credit. 2. The games I do sell I can make more using Ebay/Craigslist then I can with GS or any used retailer for that matter. I am a horrible flipper.
 
GameStop just want your $$$ Story Time:
I went to pick up my copy of pre-ordered Resident Evil 5 Gold Edition, but I stopped in Wal-Mart (in the same mall) saw they had the Resident Evil 5 Gold Edition too, so I went to GameStop to pick up my pre-order WRONG!!!, they wouldnt give me the game because they didnt have it because it was the "ship date" not the release date, well I told them to gimme my money back on a gift card, went to Walmart and bought it from them.

But the complaint about the employees is, they were constantly telling me that Wal-Mart is probably not going to sell me the game because it might be for show til tomorrow. Yeah right lol.

So I lost respect for GameStop employees trying to lie to me.
 
[quote name='CaptainKirk']GameStop just want your $$$ Story Time:
I went to pick up my copy of pre-ordered Resident Evil 5 Gold Edition, but I stopped in Wal-Mart (in the same mall) saw they had the Resident Evil 5 Gold Edition too, so I went to GameStop to pick up my pre-order WRONG!!!, they wouldnt give me the game because they didnt have it because it was the "ship date" not the release date, well I told them to gimme my money back on a gift card, went to Walmart and bought it from them.

But the complaint about the employees is, they were constantly telling me that Wal-Mart is probably not going to sell me the game because it might be for show til tomorrow. Yeah right lol.

So I lost respect for GameStop employees trying to lie to me.[/QUOTE]

What you should've done was this. Go to WalMart, buy the game there, then come back to Gamestop and show them the receipt, followed by telling them 'f you'.;)

That's what I did when I grabbed the SE of GTAIV from Wally World at midnight on release day when I went into GS the next time.
 
Dr Claw everything you said is true. People on the net are always going to cry about something stupid. Wash the sand out of your vagina's and be men not whinny little girls about stickers, gutted games and customer service. Every Gamestop here in Grand Rapids has great customer service. As far as the stickers go, they have to have them on there due to the way they display their cases. Some on the side than some face forward. I mean seriously you guys dont understand that? No I dont work at Gamestop. Let the hate responses began.
 
[quote name='King J Gatz']As far as the stickers go, they have to have them on there due to the way they display their cases. Some on the side than some face forward. I mean seriously you guys dont understand that[/QUOTE]

As I said, I have no particular problem with stickers on the plastic cases. What I do have a problem with is that they don't put all of the stickers on the plastic cases, they put them directly on the cover art, where they can't be removed without doing damage to the cover art. What is the excuse for that?
 
[quote name='arcane93']As I said, I have no particular problem with stickers on the plastic cases. What I do have a problem with is that they don't put all of the stickers on the plastic cases, they put them directly on the cover art, where they can't be removed without doing damage to the cover art. What is the excuse for that?[/QUOTE]

Gamestop is doing it as a service to you, of course. They know that some people like to sniff the leftover glue residue from their stickers for fun and to kill some more brain cells.;)
 
[quote name='arcane93']As I said, I have no particular problem with stickers on the plastic cases. What I do have a problem with is that they don't put all of the stickers on the plastic cases, they put them directly on the cover art, where they can't be removed without doing damage to the cover art. What is the excuse for that?[/QUOTE]


Oh I never exsperianced them do that on the cover art here. In that case the worker who did that is a moron not the corparation as a whole.
 
[quote name='King J Gatz']Oh I never exsperianced them do that on the cover art here. In that case the worker who did that is a moron not the corparation as a whole.[/QUOTE]

It happens consistently in every store around here (Washington DC area, so that's a lot of stores), so it's not down to the individual worker or even the individual store manager. Maybe it's at the regional manager level.

I have seen stores in other cities that don't do that, but to my experience they're more the exception than the rule.
 
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