I ordered a Ninja Gaiden 2 + promo item, got a promo item, nothing else. Did take a week for them to track it down and got Rock Band SE when they were suppose to send me NG2.
Gamestop. I had to bug the crap out of them to get them to send me Banjo Kazooie Nuts & Bolts after I didn't receive it even though the tracking number claimed otherwise.
How could Buy.com even be on this list?? They have some of the best prices around! $67.99 was what I paid there for Halo Wars Collector's Edition with free shipping and no tax. You can't beat that. $80 elsewhere. And some game priced 59.99 everywhere else start at 57.99 and sometimes even 54.99! I'd like to punch whoever put Buy.com on this list!
My vote's for EB/Gamestop. I ordered Gears of War 2, and it actually came with case and manual, but their shipping service sucks, so the case came broken