I ordered this on 8/13, with the sales person guaranteeing a Jasper - received it yesterday, and it was a Falcon. Anyone who read this thread, ordered a Pro, and gets burned by this has my sincere apologies, as i was the original poster.
I sent the following email to dell customer support -
On 8/13 I contacted Dell support, through the chat option on the website, in order to find out more information about an XBOX 360 PRO console. My main concern was making sure that I got the newest chipset, as the console has been updated several times since its release. I talked to Abraham Rodriguez (
[email protected]), who multiple times guaranteed me that it would be a new Jasper console (the designation of the newest chipset is Jasper). Your chat logs will confirm this. I was very clear in that this was the only console that I wanted, and every time I asked him, he 100% guaranteed that I would get the specific console that I wanted. When I received the console, it was not the newest chipset. Upon discovering this, I immediately called customer service, which was a very long, drawn out affair. I talked to no less than 14 representatives, many of whom spoke English very poorly, and were quite rude. All the customer service representatives told me that they couldn't guarantee anything about the consoles that shipped. This was in complete contradiction with what Abraham Rodriguez told me. The customer service representatives also told me that they could not access the chat logs, which I find very hard to believe. Those chat logs 100% confirm that Abraham Rodriguez guaranteed me an XBOX 360 with the newest chipset, and did so multiple times - there was no ambiguity. When I told a representative that I wanted to return the XBOX 360 - which was unopened (you could tell it wasn't the console I wanted by looking at the SKU info on the back of the box), I was told that if I did so, I would have to pay for all the shipping and a restocking fee, which would be 35+ dollars. I also wouldn’t get my refund until Dell received my console. In the end I was given a small discount on the purchase just to keep the console. I have never been more frustrated or upset about a purchase before. I have bought 2 computers from Dell, and my wife has done so as well – but after this experience, I will never shop with Dell again. I am telling all my friends in person, over facebook, and over internet forums about my experience, and recommending that no one ever shop with Dell again. You have lost a customer for life.